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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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ITEXPO Miami 2015 Preconference News

January 28, 2015

Regardless of whether you made it to ITEXPO in Miami or not - these are some of the important happenings at the show produced by the team at TMC's Content Boost dicision which provides news, white papers and more for companies in every industry. Hope you find them useful.

Speakers Discuss Content Marketing From the Ground Up at ITEXPO   Content Boost Returns for Content Marketing Workshops at ITEXPO 2015   Sangoma Stops by ITEXPO 2015 to Discuss Its New Strategic Acquisitions   Dog Hunter Sees IoT Use Cases Expanding in Years to Come     Pitch and Pivot Founder Lobbies for New VoIP Messaging     SimpleWAN Turns Focus to Security         Dialogic Predicts 2015 Tech Trends         A Powerful Trio: PLC International, XmarteK and HiperPBX Talk M2M, VoIP at ITEXPO Vertical Talks CRMLink, UC with TMCnet at ITEXPO      

WebRTC Expo San Jose 2014 Interviews

January 15, 2015

Thoughts on ThinkGeek Customer Service

December 16, 2014

I’m on the phone with ThinkGeek because I purchased something which they shipped incorrectly. I tried email and didn’t get a response. They do say there is a 48-hour window which technically ends tomorrow but I’m not very patient.

AudioCodes: A Solid WebRTC Money-Making Story

June 17, 2014

Alan Percy had a challenge... The Senior Director of Marketing at AudioCodes saw the promise of WebRTC three years ago... And he saw how disruptive it could be for his company which provides communications equipment for enterprises and communications service providers. He approached his engineers and told them they need to start thinking seriously about this new standard.

Smart Voice may be the Evolution of Communications

June 10, 2014

Over the past few decades as telephony has opened up, we have seen the advent of APIs on computers which allowed better control of voice communications. Things like softphones and PC PBXs startd to appear in the nineties. Soon thereafter we saw voice get packetized as it travelled over IP networks. Big data, analytics and a host of technologies have evolved to a point where voice will be heading to a new frontier – and smart voice will be born.

GENBAND Perspectives 14 Live Blog

June 10, 2014



GENBAND Perspectives 14 kicks off this morning - expect the live blog here... Last night the company hosted a networking reception where I had a chance to speak randomly with one of the company's customers in Mississippi - an ILEC becoming a CLEC. The person I spoke with said they actually purchased the equipment from Nortel just before that company went under and GENBAND acquired the assets. He went on to say he is very happy with the road map GENBAND is on and how they handled the acquisition.

Interactions 2014 Live Blog

June 3, 2014

I'm here in Indianapolis, Indiana and will be live blogging the Interactive Intelligence Interactions 2014 event where I expect to break some big news. Moreover, I will be the MC of the CX Hot Trends (customer experience) Event which kicks off this afternoon and tomorrow. More to come soon!

8:30 am

Aspect's Voxeo Acquisition Bears More Fruit

March 18, 2014

Aspect has been expanding the capabilities of its portfolio as well as its deployment options. They have made a bunch of investments and acquisitions and they now have an extremely comprehensive omnichannel contact center capability in the cloud and on-premise. The company has multichannel self-service, agent assist in the contact center, workforce management, backoffice optimization solutions and more.

TMC has been covering them since the eighties and it is pretty amazing how many companies they have purchased during that time - Aspect was actually a company which was acquired and then the name was changed from Concerto.

Sennheiser Rounds Out Portfolio

March 17, 2014

 

The UC space is alive and well even as it moves from the customer premise to the cloud. To learn more about the market I had a conversation with William Whearty (pictured), VP Sales & Product Marketing at Sennheiser where he told me their 70-year history of making microphones and headphones shows we know how to reproduce sound.

Now, the company is making an aggressive push into various segments of the UC market and is working to add certifications.

Will You Win a Free Call Center Makeover Worth Millions?

March 14, 2014

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