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Cloud Computing Boosts Data Center Market

June 29, 2010

 


Thanks to cloud computing, cloud-based storage, cloud-based contact centers, cloud communications and a mix of other services hosted in data centers worldwide, the data center market is booming. A solid article about the market comes courtesy of David Gross at Seeking Alpha.

Coincidentally I will be moderating an Interactive Intelligence sponsored webinar focusing on cloud communications at 2:00pm EST today (don't worry; it is archived if you get to this post later or are busy at this time). I hope to see you online- in the mean time here is an excerpt from the above-mentioned article.

Dell, Toyota, BP: Sometimes a Reputation Can't Be Repaired

June 29, 2010

Two of the most celebrated brands in the world this past decade have certainly been Dell and Toyota and the companies were so good in fact that universities used them as models other companies should aspire to. We are talking about legends here. Dell's supply chain and Toyota's emphasis on quality. Any other company would give anything to be compared to these guys.

SpaceNet, Angel.com, HyperOffice, Parature and other Video Interviews

June 28, 2010

Last week I was in DC and met with a number of companies in the surrounding area which I wrote about in this entry. In an effort to keep you up to date on more of the interviews I have posted others below and hopefully they are useful to you.

SpaceNet is a managed network services company with roots in the satellite space. The two videos below show the breadth of the company's offerings (Apple users click here: SpaceNet overview, Coms on the move)



Angel.com, a division of Microstrategy talks about their company's cloud-based IVR and contact center solutions for the global 2,000 (Apple link)


HyperOffice boosts small business collaboration and productivity - carriers/channel welcome (Apple link)


Parature is a leader in customer service solutions and enables 20M customers and a Facebook page near you (Apple Link)


Bay Bridge Decision Technologies makes strategic planning software for contact centers with 350+ agents (Apple link)

SkyBitz was formed from a DARPA grant and focuses on low-powered asset tracking and has over 30% market share in the trucking space. Using GLS not GPS, the company adds proprietary technology to solve for location on servers.
















What Happens When BP Spills Coffee?

June 25, 2010

The web can be your worst enemy when you are a company at the center of an environmental tragedy and causing massive amounts of oil to destroy livelihoods and more. Recently I wrote about an effort by Greenpeace online to come up with a new logo for BP as it relates to the oil spill/catastrophe. Now there is a very viral video from UCB Comedy making the rounds and showing what happens when BP spills coffee.

It is pretty funny and worth a look.


Once again, it reminds us how important social media and the web can be to a company's brand and reputation. Granted, 24x7 cameras in HD showing how much oil you are responsible for leaking into the Gulf of Mexico is tough to top from a negative public relations perspective.




Leverage Social Influencers with Pursway

June 23, 2010

Human beings are extremely social creatures and the term social networking which we often tie to the electronic world of blogs, Facebook and Twitter is really just an extension of what humans did before the age of computers and interconnected devices. The difference between today's social interaction and those of the past is we can now measure and manage the process and leverage the interactions of the networks to help promote brands.

There is more of course as the efficiency of electronic communications means we don't need to use a telephone or pencil and paper to communicate and moreover people can reach entire groups with the minimal effort related to a simple tweet or status post.

People often turn to their friends and others they trust for opinions because they are hit with so much branding that they aren't sure which phone is best or which car has the softest ride.

Some TMC Newsroom Videos from DC

June 23, 2010

Communications in the Cloud Webinar

June 21, 2010

As the move to the cloud gathers steam, the competition has grown substantially and a trend worth watching is what happens to the pure-play cloud communications companies when the CPE competition migrates to the cloud as well? Recently Joe Staples, CMO of Interactive Intelligence came by the TMC newsroom to discuss his company's move to the cloud. You may remember Interactive Intelligence pretty much was the first and longest-running company to have unified communications products - they launched theirs in the mid-nineties. In two video interviews, Staples discussed the trend towards CaaS and his company's offering in the space.

How You Know Amazon has Made it

June 16, 2010

Looking for CXOs in DC/Maryland for Video Interviews

June 15, 2010

Attention readers - in our never-ending quest to keep TMC's growing audience up to date on the latest happenings in the market we will be in DC with our video crew next week interviewing companies in the Baltimore and Washington DC area. We are looking for CEOs, CMOs, and Presidents at companies which are in the tech and/or communications spaces. This includes 4G, satellite, cable, etc. Here is a sample of what the finished video will look like.

If you are interested, the exact dates are Tuesday, June 22nd and Wednesday, June 23rd and the location is the Gaylord National Resort & Convention Center in National Harbor, MD (directions).

Please contact Jaime Hernaez for consideration.



TMC Gets Written up in Norwalk Hour Newspaper

June 4, 2010

I am fortunate that I get to speak reporters about my company from time to time and whenever I do I always worry until the article comes out. Reporters are busy (speaking from experience) and they don't always get all the facts right. I always blame myself when this happens - after all if you communicate in a clear, concise manner with an organized, structured system of segueing between topics, it is much easier to follow.

Personally I have sat in briefings with charismatic tech leaders who spend 30 minutes talking and when I look at my notes, I wonder what the heck was said.

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