Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

CRM

Nimble Will Rock Your Social CRM World

April 12, 2010

When it comes to CRM, Jon Ferrara may be one of the most important people you don't know. If we go back a bit to the mid-eighties the call center/CRM market was dominated by a company called Brock Control Systems. Brock wrote and relational database/4GL driven software system which ran in UNIX systems (for you kids out there - UNIX was what we used before Linux - when you had to pay for the OS and it was under the control of companies like SCO). The downside to Brock's software was the lack of a GUI and as Moore's Law continued to transform the computing industry, the PC not the minicomputer became the new battleground for CRM software.

Epygi Adds PBX Features, Moves Upmarket

April 12, 2010

One certainty in the world is that feature wars often get fought in the battle to win the most customers. If you don't beleive me, think of how few features your car had 15 years ago compared to today. In speaking with Warren Sonnen - Director, Product Management at Epygi, he tells me some other vendors are using features instead of quality to win over customers. His company's mission (and he has chosen to accept it) is to provide quality and features in one package.

Sytel Limited Expands to US

March 11, 2010

Sytel Limited. A company with a strong dialer and scripting engine is expanding into customer service, media blending and more recently, the US. As more customers look for SMS support, Sytel allows these short messages to be integrated into the contact center seamlessly with email and calls. With open APIs, Sytel touts openness as an area where it excels.

Funny Customer Service Video

March 3, 2010

ITEXPO East 2010 Photos from Dan York

February 12, 2010

IfByPhone Interview ITEXPO East 2010 Miami

February 9, 2010

TMC Marketing Job Opening

February 8, 2010

Hi all, here is an ad we are currently running for a new position. Please forward this to anyone who you think is a great, not good fit.

Thanks -- we are really looking for the best of the best!

Ideally, the perfect candidate will submit a video resume as well.



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When I am at the Winter Olympics Next Week

February 8, 2010

Espionage via APT or Advanced Persistent Threat Widespread

February 5, 2010

Corporate and government secrets are currently being stolen on a grand scale - can anything be done about it?



If you are one of those people not easily rattled, please have a seat and get ready to shake. A new acronym, APT which stands for Advanced Persistent Threat is on the scene and by many accounts is an online threat which is virtually impossible to detect and even worse eradicate. Once your company is infected it seems hackers have access to virtually any and all information on your network.

Tech, Telecom: The Energy is Back

February 3, 2010

 Communications, wireless, consumer electronics, cloud computing, virtualization -- in a turbulent market, it is good to be in technology.


Monster.com was one of the companies I considered to have a natural monopoly in the US job search market a decade ago. Amazingly, social media sites like LinkedIn and Craigslist are making Job sites less relevant and as a result Monster just picked up HotJobs for $225 in cash to shore up its decreasing market share.

A decade or so ago it was common knowledge that satellite radio would eventually make a huge dent in the business of traditional radio companies.

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