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Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

CRM

ITEXPO Launches Startup Camp - Investors Take Note

December 21, 2009

We love startups - as a society we owe them more and more each day. The contributions of Apple, WalMart, Microsoft, Google, Amazon, Intel, etc. Most companies which were not spinoffs started life as tiny babies in the enterprise pediatric ward.

In order to honor these startups and support new ones - giving them the exposure they need to get to the next level, TMC has launched in conjunction with Embrase/Larry Lisser an event called StartUp Camp Telephony. Expect this conference to give startups the exposure they need to the media, analysts, bloggers and investors.

News From Oracle, RIM, Google, Apple, Twitter and More

December 18, 2009

TMC Had its Holiday party last night but that didn't stop an amazing amount of interesting news from happening in the last 12-18 hours or so. I've got lots of opinion and analysis to share on many of the happenings.


Mag+ from Bonnier on Vimeo.


More Ebook Activity



Mine Your Spam Filter

December 15, 2009

We get so wrapped up sometimes in esoteric software solutions to boost sales that sometimes the simplest ideas are overlooked.

I bet if I did a study I could find massive amounts of sales that were not concluded because of spam filters swallowing up order requests. I would estimate worldwide we are talking about at least half a billion dollars per year. I am reminded of this idea constantly as I check my spam filter a few times a day and almost always find something of importance hiding in there.

TMC Interviews in Boston Tomorrow

December 15, 2009

Fake Steve Jobs Suggests an AT&T Flash Mob

December 14, 2009

AT&T has told its users they use too much data - they are actively looking for ways of limiting their usage. One idea being thrown around is usage-based pricing. Forget for a minute that years back, carriers worldwide were trying to get users to adopt 3G networks and now that we are, their equipment is buckling.

Not surprisingly, many people are telling AT&T to suck it up and be happy that their customers find the products they sell on their network so indispensable that they use them constantly.

Allow Free Markets to Solve the Newspaper Problem

December 3, 2009

The controversy between newspapers and Google has been going on for quite a while and recently Rupert Murdoch has threatened to pull the content from his various companies such as Fox News and Wall Street Journal off Google and instead allow Bing to have potentially exclusive access for a fee. In my opinion if enough content leaves Google and goes to Bing it will have an impact on Google's business model.

Moreover, Google's ability to index the world's information for free is coming into question as a result of Murdoch's ranting. To Google, the idea of having to pay for something they have free access to today is horrifying.

Social Web as Next Frontier

December 1, 2009

Remember Cuil - the Google killer? The search engine launched with much fanfare and then disappeared from the scene pretty quickly when it was determined the site's results were not that good. Well the search engine is back with a new twist - social search. By utilizing Facebook Connect, the search engine brings you social search results with your other results.

Stay Ahead of The Ensuing Telecom Transformation

November 14, 2009

We are in the midst of a violent transformation of our communications networks which involves an immense amount of control being wrestled away from carriers and given to developers and end-users. Visit the iTunes App store or check out what is happening with free turn-by-turn GPS on an Android 2.0 device to get an idea of what I mean. The trend is not new by any means; the first time communications systems were allowed to interoperate with computer systems was in the eighties when the first Rockwell Automatic Call Distribution (ACD) systems started to communicate with IBM mainframes to give us CTI or computer telephony integration. This allowed screen pops which dipped into CRM databases allowing contact center agents to know who was calling and more than likely why.

ITEXPO Keynoters Announced

November 5, 2009

We are thrilled to announce a slew of top notch keynoters for the upcoming ITEXPO which takes place in Miami, FL Jan 20-22, 2010. I will share them with you by first explaining why they were invited:

A keynote picture from ITEXPO East 2009 in Miami




Open Source

One of the biggest trends in tech this last decade has been open source and while you may not know this, I was a UNIX (the Linux precursor) system admin at TMC back in 1982 or so and I am a big fan of this OS which is reliable, stable and the strong basis for cost-effective solutions in a number of fields.

Speaking at VoIP Conference and Expo 2009

October 27, 2009

I really excited to speak at the Illinois Institute of Technology Rice Campus for the VoIP Conference and Expo 2009. This will be my first time to this event and interestingly the third time in recent weeks in which I am in Chicago instead of Vegas for a show. Maybe the city didn't get the Olympics but they certainly seem to have gotten all the shows - WiMAX World, Supercomm and now this event.

Getting back to my talk - I am moderating a Keynote Panel titled: Are the "Bells" ringing for Carrier VoIP?

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