Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

CRM

Allow Free Markets to Solve the Newspaper Problem

December 3, 2009

The controversy between newspapers and Google has been going on for quite a while and recently Rupert Murdoch has threatened to pull the content from his various companies such as Fox News and Wall Street Journal off Google and instead allow Bing to have potentially exclusive access for a fee. In my opinion if enough content leaves Google and goes to Bing it will have an impact on Google's business model.

Moreover, Google's ability to index the world's information for free is coming into question as a result of Murdoch's ranting. To Google, the idea of having to pay for something they have free access to today is horrifying.

Social Web as Next Frontier

December 1, 2009

Remember Cuil - the Google killer? The search engine launched with much fanfare and then disappeared from the scene pretty quickly when it was determined the site's results were not that good. Well the search engine is back with a new twist - social search. By utilizing Facebook Connect, the search engine brings you social search results with your other results.

Stay Ahead of The Ensuing Telecom Transformation

November 14, 2009

We are in the midst of a violent transformation of our communications networks which involves an immense amount of control being wrestled away from carriers and given to developers and end-users. Visit the iTunes App store or check out what is happening with free turn-by-turn GPS on an Android 2.0 device to get an idea of what I mean. The trend is not new by any means; the first time communications systems were allowed to interoperate with computer systems was in the eighties when the first Rockwell Automatic Call Distribution (ACD) systems started to communicate with IBM mainframes to give us CTI or computer telephony integration. This allowed screen pops which dipped into CRM databases allowing contact center agents to know who was calling and more than likely why.

ITEXPO Keynoters Announced

November 5, 2009

We are thrilled to announce a slew of top notch keynoters for the upcoming ITEXPO which takes place in Miami, FL Jan 20-22, 2010. I will share them with you by first explaining why they were invited:

A keynote picture from ITEXPO East 2009 in Miami




Open Source

One of the biggest trends in tech this last decade has been open source and while you may not know this, I was a UNIX (the Linux precursor) system admin at TMC back in 1982 or so and I am a big fan of this OS which is reliable, stable and the strong basis for cost-effective solutions in a number of fields.

Speaking at VoIP Conference and Expo 2009

October 27, 2009

I really excited to speak at the Illinois Institute of Technology Rice Campus for the VoIP Conference and Expo 2009. This will be my first time to this event and interestingly the third time in recent weeks in which I am in Chicago instead of Vegas for a show. Maybe the city didn't get the Olympics but they certainly seem to have gotten all the shows - WiMAX World, Supercomm and now this event.

Getting back to my talk - I am moderating a Keynote Panel titled: Are the "Bells" ringing for Carrier VoIP?

Book Review: Behind the Cloud by Marc Benioff of Salesforce.com

October 27, 2009

I generally don't do book reviews as there just isn't enough time in the day but I recently read Behind the Cloud: The Untold Story of How Salesforce.com Went from Idea to Billion-Dollar Company-and Revolutionized an Industry by Marc Benioff and wow - is it good. I posted this review on Amazon a week ago and now that I am finished with the book I want to say the last 1/3 is just as good as the rest! It should be required reading for all entrepreneurs and people who want their companies to grow.

Every company needs a Marc Benioff.

Here is my review:

 




TMC Adds Important New Business Development Position

October 22, 2009

I wanted to alert my readers to some exciting news happening at TMC. As you likely know TMC is among a handful of media companies growing at a time when the media landscape is in dramatic decline. As you might imagine this growth is primarily online. Over the last decade and especially in the last few years we have focused on building online communities (Channels and GOCs) for customers who sponsor these areas as they rapidly attract focused decision-makers from around the world.

Partnering for SEO Success

October 13, 2009

In the last two weeks I drove (well I was in the car anyway) for more than 1,500 miles meeting with tech companies in Montreal, Ontario, Massachusetts, Rochester, NY, Los Angeles and San Diego. The last stop on my latest trip was at CTIA where I saw dozens of companies from around the globe.

Most of my travels involve learning about companies in the communications and technology space and often advising them on how they can be more successful. Sometimes I get to see some very innovative solutions which I can't share at the time for a multitude of reasons (embargos, etc) and other times I get a firsthand look at things which I share as soon as I can.

Infosys Interview on M2M and Wireless

October 8, 2009

Teach a Man to Fish as Unemployment Cure

September 26, 2009

As international outsourcing claims more jobs, two things happen - unemployment in developed nations increases and companies lower their costs. As sad as this is for now unemployed workers, it is a byproduct of automation - the internet and IP communications. Moreover it accelerates during recessions. In order for the trend to cease, the standard of living has to increase in developing nations to a point where it doesn't make sense to move jobs away from developed countries.

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