CRM

Nortel: Unified Communications Reduces Healthcare Costs

September 10, 2009

Companies have spent hundreds of millions of dollars over the decades to ensure their contact centers are as efficient as possible. In a business where you have hundreds of agents in a call center you have to worry about any excess spending and you must minimize waste. Calling queues and skills-based routing are just some of the simple technologies call centers have used for decades to efficiently connect the right agent with a caller. Amazingly, the average healthcare worker makes 2-5 times as much as the average call center agent and we don't spend the money to automate healthcare processes the way we have in the contact center.

Posted in Broadband, CRM, Conferencing, Financial, IP Communications, Nortel, Open Source, Podcast, SIP, Security, Social Networking, Speech Technologies, Technology, Unified Communications, VoIP, Wireless

inVox Hosted AJAX-Based IVR Debuts at ITEXPO West 2009

September 9, 2009

At ITEXPO West 2009 in Los Angeles, I had a chance to sit down with the founders of inVox, the company behind a new easy-to-use cloud-based IVR system which allows rapid application development. Here is a video of my interview with company execs.

Posted in 4G, AT&T, Apple, Broadband, CRM, Call Center, Cisco, Communications Developer, FCC, Fax, IP Communications, ITEXPO, Microsoft, SIP, SaaS, Speech Technologies, TMC Team, TMC Video, Technology, Verizon, Video, VoIP

ITEXPO West 2009 Concludes

September 4, 2009

Thank you all - sponsors, analysts, members of the press, keynoters, partners, attendees, speakers, friends, colleagues and the TMC team. ITEXPO West 2009 was one of the best events TMC has ever put on thanks to your support.

I will be collecting my thoughts for a while and will have more to report soon.

For now, please enjoy some photos and news from the event.

Posted in 4G, 4GWE, AT&T, Apple, Avaya, Blackberry, Broadband, CRM, Call Center, Cisco, Communications Developer, Conference, Conferencing, Consumer Electronics, E-Commerce, FCC, Fax, Gadget, Google, Green, IMS, IP Communications, IPTV, ITEXPO, Merger/Acquisition, Microsoft, Nortel, Open Source, Rates Technology, SIP, SaaS, Security, Skype, Social Networking, Speech Technologies, TMC Team, Technology, Unified Communications, Verizon, Video, VoIP, Vonage, WiMAX, Wireless, Yahoo

ITEXPO West 2009 Keynote: Dr. Don Brown

September 2, 2009

After an introduction for me, Dr. Don Brown, a true communications visionary and veteran began a presentation at ITEXPO West 2009 which asked where the value was in communications. He explained CEBP and unified communications were terms made up by marketers and he didn't really like the term buddy list either.

In a matter-of-fact manner, he explained where the problems in communications were. One example were the problems associated with processes in a company - they are not automated and they are not easily repeatable and they need to be improved.

Posted in 4G, AT&T, Apple, Avaya, Broadband, CRM, Call Center, Cisco, Communications Developer, Conference, Conferencing, E-Commerce, FCC, Fax, Gadget, Google, Green, IP Communications, IPTV, ITEXPO, Merger/Acquisition, Microsoft, Nortel, Open Source, SIP, SaaS, Social Networking, Speech Technologies, Technology, Unified Communications, Verizon, Video, VoIP, WiMAX, Wireless, Yahoo

ITEXPO West 2009: Terry Matthews Keynote

September 2, 2009

Sir Terry Matthews gave a fascinating keynote address today to a standing room only crowd at TMC's ITEXPO and started his address by discussing the opportunity he sees in the communications and technology markets. You know from my past writing that I consider Terry to be one of the most incredible people I have met - he has started 89 companies primarily in communications. He has also started companies in the leisure space - hotels and golf resorts.

He is worth billions and he still works as hard as anyone I know. He travels the world and closes business.

Posted in 4G, 4GWE, AT&T, Apple, Avaya, Blackberry, Broadband, CRM, Call Center, Cisco, Communications Developer, Conference, Conferencing, Consumer Electronics, E-Commerce, FCC, Fax, Financial, Gadget, Google, Green, IP Communications, IPTV, ITEXPO, Merger/Acquisition, Microsoft, Musings, Nortel, Open Source, Optical, Patent, Personal, Podcast, SIP, SaaS, Skype, Smart Grid, Social Networking, Speech Technologies, TMC Team, TMCnet, Technology, Unified Communications, Verizon, Video, VoIP, Vonage, WiMAX, Wireless, Yahoo

ITEXPO West 2009 Day 2 Start

September 2, 2009

I had a great time last night networking with people from ITEXPO, 4GWE, M2M Evolution Smart Grid Summit and the other events here in downtown Los Angeles.

After the reception, I went to a dinner at the Westin Bonaventure show hotel and then a local restaurant. Then I went back to the TMC suite at the hotel where a bunch of attendees and the TMC team gathered, discussed the state of the markets and exchanged stories and analysis.

Some of the topics worth sharing were debates on the importance of the cloud as well as whether social networking is important in the business to consumer space. There were many more discussions and I hope to share them soon.

I am headed to the Los Angeles Convention Center soon and hope to see you there.

Posted in 4G, 4GWE, AT&T, Apple, Avaya, Blackberry, Broadband, CRM, Call Center, Cisco, Communications Developer, Conference, Conferencing, Consumer Electronics, E-Commerce, FCC, Fax, Gadget, Google, Green, IP Communications, IPTV, ITEXPO, Merger/Acquisition, Microsoft, Musings, Nortel, Open Source, Optical, Personal, Podcast, SIP, SaaS, Skype, Social Networking, Speech Technologies, TMC Team, TMC Video, TMCnet, Technology, Unified Communications, Verizon, Video, Virtual Worlds, VoIP, Vonage, WiMAX, Wireless, Yahoo

PAETEC Chairman and CEO Arunas Chesonis ITEXPO West 2009 Keynote

September 1, 2009

PAETEC Chairman and CEO Arunas Chesonis was the final keynote speaker at ITEXPO West 2009 and got things kicked off with some great music and energy. In an energetic opening he shook up the crowd with flash as well as substance.

He described how the market for energy is huge and provides a natural opportunity for many in telecom. I am off to the reception sponsored by Acme Packet now.

Here is a clip:

Posted in 4G, 4GWE, AT&T, Apple, Avaya, Blackberry, Broadband, CRM, Cisco, Communications Developer, Conference, Conferencing, Consumer Electronics, E-Commerce, FCC, Fax, Financial, Gadget, Google, Green, IMS, IP Communications, IPTV, ITEXPO, JITC, Merger/Acquisition, Microsoft, Musings, Nortel, Open Source, Optical, Rates Technology, SIP, SaaS, Search, Security, Skype, Smart Grid, Social Networking, Speech Technologies, TMC Team, Technology, Unified Communications, Verizon, Video, Virtual Worlds, VoIP, Vonage, WiMAX, Wireless, Yahoo

ShoreTel CEO John Combs ITEXPO West 2009 Keynote

September 1, 2009

John W. Combs took the stage at ITEXPO West 2009 to kickoff the keynote addresses of the show. Speaking to a packed room he explained how communications and technology can be integrated to change how information technology professionals are viewed in their organizations. He cited FEDEX as an example of how technology empowered customers and improved the company's bottom line. Another example worth mentioning (my example) is Wal-Mart, an organization using technology to improve supply chain efficiency in order to put competitors out of business.

His went on to share UC best practices and shared what he believes you should look for when buying new communications systems.

Here is a brief video of the the presentation and the crown in attendance.

Posted in 4G, 4GWE, AT&T, Apple, Blackberry, Broadband, CRM, Call Center, Cisco, Communications Developer, Conference, Conferencing, Consumer Electronics, E-Commerce, FCC, Fax, Financial, Gadget, Google, Green, IP Communications, ITEXPO, Microsoft, Nortel, Open Source, Patent, Personal, SIP, Skype, Speech Technologies, Technology, Unified Communications, Verizon, Video, Virtual Worlds, VoIP

Downtown Los Angeles Outside Fire Impact Area

August 31, 2009

Hi, all -- just wanted to let you know we are here at the Los Angeles Convention Center (I have been here since last Friday actually) and have been monitoring the situation regarding the fires in the LA mountains. We have been in close contact with the Convention Center and other city officials who want to make sure you know the Convention Center is far from the fires and in a safe area.

The specifics posted on the Los Angeles Convention Center Website are as follows:

REGIONAL FIRE UPDATE: The Los Angeles Convention Center is Outside of the Impact Region, and All Events are Operating Normally.

I am headed to the Avaya Social Media event soon and so far there are over a 1,000 people who have flown into LA to set up for the show and get ready for the conferences. I hope to see you tonight.

Posted in 4G, 4GWE, AT&T, Apple, Avaya, Blackberry, Broadband, CRM, Call Center, Cisco, Communications Developer, Conference, Conferencing, Consumer Electronics, E-Commerce, FCC, Fax, Financial, Gadget, Google, Green, IMS, IP Communications, IPTV, ITEXPO, JITC, Merger/Acquisition, Microsoft, Musings, Nortel, Open Source, Optical, Patent, Personal, Rates Technology, SIP, SaaS, Science, Search, Security, Skype, Smart Grid, Social Networking, Speech Technologies, TMC Team, TMC Video, TMCnet, Technology, Unified Communications, Verizon, Video, Virtual Worlds, VoIP, Vonage, Wireless, Yahoo

2 of 7 TMC Blogs Make Top List

August 31, 2009

I just found a new blog - Seamless Enterprise which is sponsored by Sprint and recently did a roundup of the seven best blogs in communications. Thanks to Mark Ivey for picking two TMC blogs out of seven.

Here are the non-TMC blogs on the list.

GigaOm VoIP IP Telephony NoJitter Fierce VoIP VoIP Watch

If you want to know which TMC blogs made it please check out the entry for yourself.

Posted in 4G, AT&T, Apple, Avaya, Blackberry, Broadband, CRM, Call Center, Cisco, Communications Developer, Conference, Conferencing, Consumer Electronics, E-Commerce, FCC, Fax, IP Communications, IPTV, Merger/Acquisition, Microsoft, Nortel, Optical, SIP, SaaS, Search, Security, Skype, Smart Grid, Social Networking, Technology, Unified Communications, Verizon, Video, Virtual Worlds, VoIP, Vonage, WiMAX, Wireless, Yahoo

Previous 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 ... 77 Next

Communications and Technology Blog - Tehrani.com

CRM