At ITEXPO West 2009 in Los Angeles, I had a chance to sit down with the founders of inVox, the company behind a new easy-to-use cloud-based IVR system which allows rapid application development. Here is a video of my interview with company execs.
Recently in CRM Category
Thank you all - sponsors, analysts, members of the press, keynoters, partners, attendees, speakers, friends, colleagues and the TMC team. ITEXPO West 2009 was one of the best events TMC has ever put on thanks to your support.
I will be collecting my thoughts for a while and will have more to report soon.
After an introduction for me, Dr. Don Brown, a true communications visionary and veteran began a presentation at ITEXPO West 2009 which asked where the value was in communications. He explained CEBP and unified communications were terms made up by marketers and he didn't really like the term buddy list either.
In a matter-of-fact manner, he explained where the problems in communications were. One example were the problems associated with processes in a company - they are not automated and they are not easily repeatable and they need to be improved.
He explained his company's mission is to make these processes more efficient and productive - the same way they apply technology to the contact center using skills-based routing (referring to the way a call is directed to the most appropriate agent based on a skill like knowledge of hotels in Hawaii.) He called the idea an all in one process automation platform and I get the feeling we will be hearing a lot more about this topic in the future.
Dr. Don has keynoted many TMC events and this was certainly his best presentation ever - he was enthused and excited about what his company is doing. So am I
Here is a clip:
Sir Terry Matthews gave a fascinating keynote address today to a standing room only crowd at TMC's ITEXPO and started his address by discussing the opportunity he sees in the communications and technology markets. You know from my past writing that I consider Terry to be one of the most incredible people I have met - he has started 89 companies primarily in communications. He has also started companies in the leisure space - hotels and golf resorts.
He is worth billions and he still works as hard as anyone I know. He travels the world and closes business. He actually said selling things turns him on. It shows - the companies he has started are some of the most successful around. I hope to have a fraction of his energy at his age.
Based upon the crowd here at his address and the focus by audience members on every word Terry is saying, it seems we picked a great keynoter for this event. Here is a clip of Terry speaking and the crowd shot of who was there.
I had a great time last night networking with people from ITEXPO, 4GWE, M2M Evolution Smart Grid Summit and the other events here in downtown Los Angeles.
After the reception, I went to a dinner at the Westin Bonaventure show hotel and then a local restaurant. Then I went back to the TMC suite at the hotel where a bunch of attendees and the TMC team gathered, discussed the state of the markets and exchanged stories and analysis.
Some of the topics worth sharing were debates on the importance of the cloud as well as whether social networking is important in the business to consumer space. There were many more discussions and I hope to share them soon.
I am headed to the Los Angeles Convention Center soon and hope to see you there.
After the reception, I went to a dinner at the Westin Bonaventure show hotel and then a local restaurant. Then I went back to the TMC suite at the hotel where a bunch of attendees and the TMC team gathered, discussed the state of the markets and exchanged stories and analysis.
Some of the topics worth sharing were debates on the importance of the cloud as well as whether social networking is important in the business to consumer space. There were many more discussions and I hope to share them soon.
I am headed to the Los Angeles Convention Center soon and hope to see you there.
PAETEC Chairman and CEO Arunas Chesonis was the final keynote speaker at ITEXPO West 2009 and got things kicked off with some great music and energy. In an energetic opening he shook up the crowd with flash as well as substance.
He described how the market for energy is huge and provides a natural opportunity for many in telecom. I am off to the reception sponsored by Acme Packet now.
Here is a clip:
He described how the market for energy is huge and provides a natural opportunity for many in telecom. I am off to the reception sponsored by Acme Packet now.
Here is a clip:
John W. Combs took the stage at ITEXPO West 2009 to kickoff the keynote addresses of the show. Speaking to a packed room he explained how communications and technology can be integrated to change how information technology professionals are viewed in their organizations. He cited FEDEX as an example of how technology empowered customers and improved the company's bottom line. Another example worth mentioning (my example) is Wal-Mart, an organization using technology to improve supply chain efficiency in order to put competitors out of business.
His went on to share UC best practices and shared what he believes you should look for when buying new communications systems.
Here is a brief video of the the presentation and the crown in attendance.
Hi, all -- just wanted to let you know we are here at the Los Angeles Convention Center (I have been here since last Friday actually) and have been monitoring the situation regarding the fires in the LA mountains. We have been in close contact with the Convention Center and other city officials who want to make sure you know the Convention Center is far from the fires and in a safe area.
The specifics posted on the Los Angeles Convention Center Website are as follows:
REGIONAL FIRE UPDATE: The Los Angeles Convention Center is Outside of the Impact Region, and All Events are Operating Normally.
I am headed to the Avaya Social Media event soon and so far there are over a 1,000 people who have flown into LA to set up for the show and get ready for the conferences. I hope to see you tonight.
The specifics posted on the Los Angeles Convention Center Website are as follows:
REGIONAL FIRE UPDATE: The Los Angeles Convention Center is Outside of the Impact Region, and All Events are Operating Normally.
I am headed to the Avaya Social Media event soon and so far there are over a 1,000 people who have flown into LA to set up for the show and get ready for the conferences. I hope to see you tonight.
I just found a new blog - Seamless Enterprise which is sponsored by Sprint and recently did a roundup of the seven best blogs in communications. Thanks to Mark Ivey for picking two TMC blogs out of seven.
Here are the non-TMC blogs on the list.
- GigaOm
- VoIP IP Telephony
- NoJitter
- Fierce VoIP
- VoIP Watch
If you want to know which TMC blogs made it please check out the entry for yourself.
I spent the night having dinner with the TMC team at the new LA Live area of shops and restaurants by the Los Angeles Convention Center and Staples Center. We were in ESPN Sports Zone which sports a pair of 103 inch Panasonic TVs with stunning picture quality.
But getting back to downtown Los Angeles, I have been coming to the Los Angeles Convention Center for over a decade and am happy to see such a large amount of investment is taking place in the area. It will probably be unrecognizable to most people who have not seen the area in a while.
Much more of the team are arriving tomorrow and there will certainly be much more to share in the morning. Good night for now.
