Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

CRM

CEBP - Why Don't You Die?

April 18, 2009

 


Perhaps the most maligned term in telecom is communications enabled business processes or CEBP. It is funny how just so many companies tell me they have a new CEBP solution and then go on to say they despise the term. What is more interesting to me is how so many companies are actually relying on CEBP for quick ROI on the solutions they sell.

TMCnet for iPhone, Asia, Jobs, Cable, Satellite and More

April 15, 2009

As TMCnet has expanded I have to admit it is tough to keep track of all the sites we have which can help you in your job. To that end I decided to take a moment and list some of them which you may not be aware of. I thought this entry made sense as I have received some comments about how TMC should launch some of the sites listed below. This shows me there are just so many things we do that our 2-3 million unique visitors each month may not be aware of.

TMC Builds You Online Communities

March 26, 2009

Many people in the communications space have asked me recently what TMC's secret is. After all, we are in the toughest media environment of our lifetimes and we produced our best show ever and have more paying customers online than at virtually any other time in our history.

The answer may lie in a bit of luck and some skill. The lucky part is we built our first online community for a customer about a decade ago.

Stories Rich Tehrani Finds Interesting

March 25, 2009

Managing Telecom Expenses Becomes More Important

March 22, 2009

At a time when the world is tightening its belt but still using broadband and wireless services like they are going out of style, you might imagine an increasing portion of companies would be interested in managing telecom expenses. And if you think about it - with companies cutting travel budgets and utilizing technology to substitute for air and other forms of travel, it makes sense that broadband and telecom costs could increase while headcounts shrink.

During the recession of the early nineties telecom costs decreased

more or less in lockstep with business activity and headcount. Nowadays this is far from the case as companies further look to reduce costs with hosted solutions which they used to run locally. In addition, there is an increased focus on accessing information everywhere - via phones, netbooks and smartphones.

Blackberry Troubleshooting Webinar

March 19, 2009

Please excuse the self-promotional plug but I thought it worth mentioning that on March 31, 2009 there will be a TMCnet webinar focusing on the top 10 BlackBerry troubleshooting tips for enterprise activations. The growth of the RIM platform continues at an incredible pace and as companies look to become more efficient it makes sense to be as educated as possible on the various errors and problems you might encounter.

This particular webinar will focus on a slew of important topics from device issues to the server to integration with Exchange/Outlook and carrier issues. Here are the details and registration information:



RightNow Technologies Optimistic About Future

March 19, 2009

Last month I reached out to Greg Gianforte the CEO of RightNow

Technologies regarding how his company is doing. Why? Well the hosted communications/call center/CRM market seems to be doing better than others as a result of reduced CAPEX budgets and I know some others in the space are growing quickly. This was his response:

Cisco Moves in Opposite Directions

March 19, 2009

With all the opportunity to sell more products in the data center and the consumer electronics space, a company like Cisco can afford to simultaneously attack both markets. To that end, Cisco recently announced its entry into the blade server market and today purchased Pure Digital Technologies for $590 million, the company behind the Flip Video brand of pocket-sized video recorders.

Cisco's efforts in the consumer electronics space have not been nearly as successful as its accomplishments in the enterprise but the company seems to believe if it sells enough products in the connected home, sooner or later it will become a preferred provider in the consumer setting. They could be right but the problem for the industry today is the threat from Apple who will continue to own more and more of the home network and consumer electronics market.

Tango Networks Improves FMC and Corporate Texting

March 17, 2009

I scan over 1,000 news headlines a day when I am not traveling and without a doubt the most popular tech topic in the mainstream media these days is Twitter. David Pogue from the New York Times has even devoted TV airtime to the topic on CNBC and it seems everyone is experimenting with using the service. Then there is the talk of leading social network Facebook modifying its homepage to take on Twitter and Google purchasing Twitter to show ads on all those tweets people send regarding their hunger status and other innocent facts which you wouldn't imagine anyone would take the time to share or read about.

It makes you think long and hard about how companies are integrating consumer technologies like Twitter into their marketing.

Arunas Chesonis the Secret Weapon at PAETEC

March 14, 2009

PAETEC like a slew of other voice and data providers is looking to differentiate itself but perhaps its biggest asset is CEO Arunas Chesonis (pictured) whose unique style allows him to impress you about the company's direction without coming off as boasting. In fact in a recent conversation with Arunas, he told me the company is still growing and hiring. He mentioned a large non-cash charge this last quarter which made the quarter look worse than it was. I researched a bit and in the company's recent conference call there is a discussion of a goodwill impairment charge which is related to the company's acquisition of McLeodUSA.

Featured Events