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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

CRM

Green Data Center Technology

May 26, 2009

On a recent flight back from Europe I marveled at the ice littering the North Atlantic. A flight attendant told me it was sad as what appeared to be ice cubes from a mile or more in the air used to be icebergs. I am concerned about the environment but I am not sure I agree with the carbon cap and trade system being proposed in the US as it could adversely impact the economy.

But last I checked, regulation gets passed without my express permission and in a world where CO2 is becoming a pollutant, you need to be more aware of energy use and carbon emissions than ever before.

TMC Wishes Greg Galitzine a Fond Farewell

May 7, 2009

For nearly 13 years, Greg Galitzine has been a tremendously valuable part of the TMC team. His career started as an editor for CTI Magazine in 1996. Where he reported on the collision of the computer and communications spaces including what we called IP telephony back in the day. In 1997 we convened a meeting with Greg to explore whether it made sense to launch a publication in the IP telephony space.

Can Deflation Create US Jobs?

May 6, 2009

Over the past year it has become evident that deflation is a driving force of the US economy. Margins are being squeezed in virtually all businesses. Even areas of the market where you might think there is pricing pressure don't always have it. For example I queried a friend about how his low-income rental units were doing thinking that the subprime mess would definitely drive more business to him.

CRM and ERP Integration Analysis

April 29, 2009

There is no question this economy has forced virtually every household and business to economize but it has done more than that... It has made most companies think long and hard about how they can become more productive and efficient. Sometimes this is referred to bluntly as doing more with less.

Oftentimes corporations have less people than ever but have to do the same work if not more.

TMC Looking for Sales and Marketing Interns

April 29, 2009

If you look at TMC from the outside and find yourself asking how you can get a job as an intern at this global integrated media company which builds communities online, in print and in person while gaining marketshare regardless of economic climate, I have some great news to share. We are looking for a small army of interns who want to learn what it's like to take on major multibillion dollar media companies with infinite resources and consistently win.

We will teach you how to sell collaboratively - how to listen and to be loved by your customers (well most of them anyway).

We will teach you integrated marketing and online marketing - not theory but ever-evolving practice.

Welcome Back Patrick Barnard

April 24, 2009



I would like to welcome back Patrick Barnard to the TMC editorial team. Patrick has covered a number of different editorial areas at TMC over the years and recently left TMC to work on Multichannel Merchant. He is now back and his return is just a continuing reinforcement of how TMC is continually investing in its editorial talent -- just as we are constantly evolving our web technology, graphics, analytics, reporting and more.

Thanks to influential readers like you TMC has been blessed with hundreds of advertisers and exhibitors each year who partner with TMC to grow -- even in the face of challenging economic conditions.

We take sponsor and reader loyalty seriously -- looking to constantly improve to provide you with the best products we can.





Hi Availability Unified Communications from AVST

April 18, 2009

For over a decade TMC has covered AVST and their wonderful unified messaging solutions - which in the nineties were the talk of the industry. But as is sometimes the case, when the industry talks about the next big thing, it doesn't always take off overnight. While UM was slow to catch on in the nineties, the last few years have seen an explosion of interest in both UM and UC. While you may think this is a long time to wait, remember some are still waiting for the glorious age of OS/2 to finally arrive.

CEBP - Why Don't You Die?

April 18, 2009

 


Perhaps the most maligned term in telecom is communications enabled business processes or CEBP. It is funny how just so many companies tell me they have a new CEBP solution and then go on to say they despise the term. What is more interesting to me is how so many companies are actually relying on CEBP for quick ROI on the solutions they sell.

TMCnet for iPhone, Asia, Jobs, Cable, Satellite and More

April 15, 2009

As TMCnet has expanded I have to admit it is tough to keep track of all the sites we have which can help you in your job. To that end I decided to take a moment and list some of them which you may not be aware of. I thought this entry made sense as I have received some comments about how TMC should launch some of the sites listed below. This shows me there are just so many things we do that our 2-3 million unique visitors each month may not be aware of.

TMC Builds You Online Communities

March 26, 2009

Many people in the communications space have asked me recently what TMC's secret is. After all, we are in the toughest media environment of our lifetimes and we produced our best show ever and have more paying customers online than at virtually any other time in our history.

The answer may lie in a bit of luck and some skill. The lucky part is we built our first online community for a customer about a decade ago.

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