Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

CRM

Do Not Call AMEX Unless You Want a Call Back

March 6, 2009

American Express is about to change its terms of service agreement allowing them to call or SMS you on ANY number you call them from. What this means is if you borrow a friend's phone, use a pay phone or a hotel phone to call the company, they can call that number back in reference to your account for any reason. This is not to imply AMEX would divulge your confidential information but the problem here is the lack of respect for customers American Express is displaying with this move.

Moreover the utter stupidity of this change from a CRM perspective makes you wonder as an investor or customer whether you want to be associated with the company at all.

Just Give it Away (at first)

March 6, 2009

I am sitting here at the DFW airport, looking forward to getting home but not thrilled about the 50 degree temperature drop I will be experiencing. While at the food court furiously checking email and blogging, a McDonald's representative walked around with free samples of ice coffee.

You don't think of McDonalds as a company which would engage in guerilla marketing but they are - and when you consider they are the underdog to Starbucks, it explains the move.

What can we learn from this?

SimpleSignal Adds Voice to the Cloud

March 1, 2009

"If it doesn't support FMC it isn't truly unified communications," says David Gilbert whose business card reads "The Big Cheese" at Broadsoft-powered hosted communications company SimpleSignal. Gilbert skipped handing me the lengthy press kits which are customary in our profession and instead gave me a single napkin (back of the napkin -- get it?) which elucidates the unique attributes of the company's solution.

David Gilbert, The Big Cheese at SimpleSignal

 

What pain does SimpleSignal take away for customers? According to Gilbert, "The management of a PBX - the value of a hosted PBX - the ability to unify communications.

TMCnet Blogs Add New Social Networking Features

February 27, 2009

Great news for readers of TMCnet blogs. As you know we now have 40 bloggers and continue to innovate with technology and integration additions to our blogs which allow you to use your social networking login to comment on our blog entries. But that was so yesterday.

They Should Rename it $alesforce.com

February 26, 2009

Wow - record revenues for cloud computing vendor Salesforce.com - the first billion dollar cloud computing company in fact. We are in a recession right? This shows once again the cost-saving benefits of using technology in tough times to become more productive and thereby reduce waste and increase productivity.

Obviously SaaS and CRM are hot buttons at the company and this news shows that when these two areas intersect, you have great synergies.

TMCnet Adds 40th Blogger, Keeps Growing

February 24, 2009

TMC has been aggressively adding new bloggers to its arsenal of content which attracts 2-3 million communications and tech decision makers worldwide each month. We are now at blogger number 40 and counting. We are still aggressively recruiting many more and if you can write and have something of value to contribute and want the most exposure you can get, drop Greg Galitzine (ggalitzine at tmcnet.com) a line ASAP to learn more.

TMC is one of the few media companies - in fact companies of any kind, growing in this market.

Unless You are Cisco or Oracle, Don't Acquire

February 23, 2009

Unless you are Cisco, Oracle or a handful of other companies such as a telco, you will have a tough time making tech/communications acquisitions work. That is my advice after watching the past decades. Perhaps the most sobering evidence is Nortel's Alteon deal which the company paid $7.8 billion for in 2000. The products are being spun off to Radware for -- get this, $17.65 million.

Avaya, Altigen Going After Nortel Customers

February 20, 2009

 Yahoo search for term Nortel


Do a Yahoo! search on Nortel and you see ads from Microsoft and Avaya which are quite friendly. Microsoft for example directs you to its People Ready Business site where it pushes its relationship with Nortel with messaging which emphasizes global solutions to empower the enterprise. Avaya's ad is pretty generic - and goes directly to the home page.

Microsoft Live search for term Nortel


If you use Microsoft Live as your search engine the results are similar to Yahoo with a Microsoft ad but the Avaya ad is replaced by one from Fonality going to their home page which touts their "New Deal" or a 20% discount on certain models.

Google search for term Nortel


CRM Recession-Resistant?

February 18, 2009

Summary of ITEXPO East 2009 Coverage

February 17, 2009

Thanks to all the editors and bloggers who covered ITEXPO East 2009 in Miami and/or posted photos. Also, thank you all for the nice comments about the show. Most can be found here and some are in this blog entry with photos. To keep this post manageable, I have not posted every entry I found, just most.

Featured Events