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Rich Tehrani
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SalesForce.com Tops Q3 Forecast, Keeps Outlook

November 21, 2008

Hats off to Benioff and company at SalesForce.com for beating the quarterly estimates and also for keeping guidance for the year. Analysts are grappling with whether the SaaS model is immune from slowing in a down economy and the simple answer is while SaaS has the potential to reduce costs for a company and increase productivity, the challenge for SalesForce.com and other vendors is to grow as unemployment rises rapidly.

I feel unemployment will hit at least 12% and in this environment, SalesForce will have to expand by talking share from other companies to keep growing. Perhaps this is why the company added 700 new employees in the first three quarters of this year and plans on continuing this hiring spree.

Twitter Allows Customers Immediate Response To Ads

November 19, 2008

Blog Aid Gains Interest

November 16, 2008

TMC Launches Blog Aid for Communications and Technology Markets: Those Out of Work Get a Voice

November 14, 2008

Today, TMC launches its Blog Aid program to help people out of work stay in the public eye - in order to improve their hiring prospects in a tough economy. In the last few months, many good marketers, PR people, engineers and others who have been laid off. These potential Blog Aid bloggers have a good deal of quality commentary and information to share which could be very useful to the TMC community of online readers.

TMC is offering these new bloggers - especially those working in the communications and technology industries, a venue to voice their thoughts on the spaces where they have expertise so as to allow them access to the 2-3 million global visitors who come to TMCnet on a monthly basis.

Nokia, Sun: Sales Down, Oracle Sells Hosted CRM, American Airlines Does Mobile Boarding Passes and Microsoft Offers Free Financing

November 14, 2008

Here are some of the news items which caught my eye recently with some commentary:

Nokia predicts the recession and a lack of credit will reduce cell phone sales. Nokia Siemens too says there will be a slowdown next year. The company further thinks the fourth quarter will see industry volumes fall by 20 million.

A Candid Interview With Greg Gianforte, CEO of RightNow

November 13, 2008

Is service the new sales? According to Greg Gianforte, CEO and founder of RightNow, not only is this a true statement but sales is the highest form of service. In a recent podcast interview with Yours Truly, Gianforte explained how companies are focusing more heavily on service and moreover how his company is providing CRM solutions to customers which lowers costs and increases productivity.

He further explained the details of his book titled Eight to Great which focuses on how to provide an exceptional customer experience.

TMCnet in Top 500 Sites in Blogosphere

November 13, 2008

Today I sent an email to the TMC team regarding how TMCnet ranks on URLFAN, a site which tracks rankings of websites in the blogosphere. The lower the URLFAN ranking the better and I am happy to say thank you to the blogosphere for allowing TMCnet to rank in the top 500 of all sites -- 479 to be precise.

These rankings are generated by the total number of links on blogs so the more links a site gets, the better/lower the score.

Here is the precise wording from the company's site:

Our system parses the millions of blog posts that are generated everyday, literally counting every mention of every website we come across. We filter out spam, broken links, and other various material to determine how many times your website was mentioned today. We reference this against every other website and determine where you rank among them.





ScanSource Communications Presents Optimistic Outlook

November 11, 2008

The future of IP communications seems very bright according to Buck Baker the President of ScanSource Communications. I had a chance to speak with him, Mary Ellen Grom, Mike Ferney and Yvette McKenzie today and they seemed quite upbeat about their opportunities. Of special note is their distribution of Polycom products such as videoconferencing. This area of their business is doing well as it offsets reduced travel budgets.

ScanSource plays a vital role in the distribution of products and services, shipping thousands of boxes daily from a 600,000 square foot warehouse outside of Memphis, TN where they help resellers with cash flow and even financing.



President Obama And The Coming Tech Revolution

November 6, 2008

I will admit it is difficult to put the words tech and revolution together less than 24 hours after John Chambers cratered confidence in technology with a conference call which mentioned that the next quarter will likely see revenues 5-10% lower than the same quarter last year.

But as we get past this hopefully-temporary negative news, I believe we are getting ready for another technological leap where companies of all sizes begin to embrace technology like never before.

It may be useful to go backwards before we progress and in so doing let's stop in the late nineties when Al Gore mentioned the term information superhighway in a speech on TV. Almost immediately the tech markets were abuzz and I remember the next Internet World expo saw traffic increase exponentially.

You see, government has always had a huge influence over tech.

SMBs Buy Better Communications To Combat Slowdown

October 31, 2008

 In an economic slowdown, companies need to focus now, more than ever on their communications solutions. Today's technologies can make your company more efficient, save you money directly on communications costs as well as travel and even real estate.

Recently I had a chance to speak with Praful Shah, VP of Strategy from RingCentral, a company providing hosted communications services and he told me the last four weeks have seen business increase dramatically.

In a reaction to this increase, RingCentral surveyed its customers and found some very interesting trends. The company framed the survey as how Main Street is reacting to Wall Street - with a specific focus on the SMB.

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