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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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Data Exfiltration: Defined

August 25, 2008

Data -- even if it is unclassified, can be a problem for our government or any organization-- if it gets in the wrong hands in sufficient quantities. I was reminded of this fact while reading this article from Kevin G. Coleman on TMCnet.

According to the article:
Cyber attacks, hacking and systems compromises are all too frequent occurrences in a world that has become addicted to electronic information. Targeted attacks using advanced techniques combined with software application exploits have created the chink in our systems' armor that cyber attackers need to go about their snooping and thievery without being detected. Once a computer is compromised, cyber attackers have nearly "at will" access to the massive amount of electronic data stored there.


Outrageous Interactions Contest Counting Down

August 22, 2008

I received an email reminding me the Outrageous Interactions contest has almost come to a close. Only days remain in fact for you to submit your story and potentially win a trip to Hawaii. Here is an email Interactive Intelligence just sent me and I am passing it along as a reminder to those of you with seriously funny stories who haven't had a chance to share them with us yet.

You have to give Interactive Intelligence credit. They are always doing things which make my job and your career more exciting.



Nortel Buys DiamondWare

August 21, 2008

For over six years I have been espousing the virtues of 3D, stereo voice conversations with articles  and ITEXPO demonstrations mostly focusing on DiamondWare and the company's patented 3D technology which allows you to have a conference calls with others and place them on the left right, front or rear.

Until you have heard a conference call in 3D stereo, you have not heard a conference call.

In addition, the technology allows the addition of overtones like adding a metallic sound to a speaker or group of speakers on a conference call. This function could be useful if you are looking to find a way to discern what group a person belongs to -- the Los Angeles office for example.

You may recall that on May 15th of this year, I suggested Nortel would even buy DiamondWare. Well today is that day as Nortel did just that... They purchased the company and further explained how they have a portion of their R&D budget devoted to making VC-like investments but of course with a potentially different exit strategy.

Nortel believes the future of communications is likely going to be avatar-based and even if they are partially right -- let's say 5% of all calls, this could be a huge market.

A Nortel Avatar Demo of their web.alive business communications platform:


Nortel is further betting that the technology advantage they have as a result of this acquisition will help insulate them against others in the market who compete. That would be Avaya, Cisco and even to a lesser degree (at the moment) Microsoft.












Tell Your Call Center Story: Go To Hawaii

August 21, 2008

Interactive Intelligence has a really interesting contest going on... Outrageous Interactions. The goal is to tell the most unusual but true call center story -- you know when a caller speaks with you and says something so amazing you can't wait to tell everyone you know. I knew someone once who worked as a directory assistance operator and boy did she have some good stories.

Communications, Speech Markets Have Positive Outlook

August 20, 2008

Two days -- two shows, two cities and two trains which left at dawn. Wow... What a rush. What I picked up from the Channel Partners (Boston) and SpeechTek (New York) shows is  the communications market and the call center market are doing well, based on what companies in the space tell me.

Yes, of course some sectors are doing better than others but some are amazingly strong...

Voice Mashups And Your Communications Future

August 18, 2008

What is the future of communications? One acknowledged thought leader in our field is Thomas Howe and his consulting company which bears his name is the place you go when you want to know. Howe and I were recently on a panel together at a conference in San francisco and I was very impressed with what he had to say so I invited him to be be my guest on a podcast.

Some of the takeaways from our discussion are that voice mashups are becoming more common and voice will transcend CEBP or communications enabled business processes to the realm of the consumer as well. As this happens, communications becomes the condiment to virtually all applications.

The excitement here is how this will happen.



Open Source Communications War

August 18, 2008

Behold the open source communications wars. In this corner weighing in at millions of downloads is Digium... A Huntsville, Alabama purveyor of all things Asterisk... From training to support to hardware, you name it.

In the other corner with decades of international experience and engineering and a strong alliance with IBM/Microsoft is Nortel/PingTel.

Last week we saw comments from Nortel on why they acquired PingTel and why this solution is better than the "old Asterisk".

One would imagine this comment was the straw that broke the camel's back:

By the way, these strategies dictated why sipXecs was chosen over Asterisk, a clearly inferior open source environment.
Today, Digium's Bill Miller responds...








Podcast Interview Tata Communications

August 15, 2008

Tata's View of Communications

Tata is a global company which is perhaps closest to what General Electric is in the US or Siemens is in Germany. The company is absolutely massive, having over 5,000 employees and engages in businesses such as building cars, providing chemicals, energy, materials and even consumer products like tea.

In addition, the company is a major player in telecom and has a global fiber network which is worth taking note of as it is large and growing. Tata has been aggressively pursuing US and international business and for this reason I knew my audience would be interested in learning more about how Tata Communications can help service providers, schools, the government and other US based concerns solve their communications problems.

On a podcast interview with Anthony Rossabi, Vice President of Carrier Services for the Americas I had a chance to ask questions about what the company is up to and how it can help carriers worldwide.

A good deal of our discussion centered around TCTS or Tata Communications Transformation Services which provides specific back office functions for carriers such as provisioning, network design, access and access pricing. The company has been focusing on landline but is moving into the wireless space as well.







Trixbox Certification

August 15, 2008

The open source world of communications is growing rapidly. Recently I discussed the Nortel acquisition of PingTel and what this means for our markets.

Ironically the competition in open source was once between Digium and PingTel and when Asterisk became the the dominant player in the space, it seemed that Digium won the war. It turns out that while PingTel lost steam, a new wave of compeitors in the open source space emerged, basing their products on Asterisk.

One such company is Fonality and their Trixbox platform has become a popular alternative in the open source space. It just so happens that Fonality is collocating their training session in Los Angeles at ITEXPO in a  few weeks.

If you are looking to see all the communications companies that matter in the market and also get a chance to receive certification on a number of topics, be sure to come to the show.





Nortel's PingTel Strategy

August 15, 2008

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