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Rich Tehrani
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Microsoft OCS Training

July 10, 2008

An education like no other is what we promise at ITEXPO -- especially our TMC Universtiy certification classes which take place September 16-18, 2008 at the Los Angeles Convention Center.

One of the certifications being offered at the show focuses on Microsoft OCS and the peripheral unified communications (UC) market and it will be taught by Tom Cross. Cross will also be focusing on Microsoft ResponsePoint in this session and if you aren't familiar with this product -- it is an SMB communications solution which is very powerful and flexible. It is a great SMB option encompassing easy to configure hardware with speech recognition built-in.

I asked Tom Cross for more information on why you need to be in this course and this is what he said:

Microsoft's OCS-Office Communication Server is the most profound new communications system now available.  Its more than Outlook-enabled unified communications, it changes the paradigm of what we call communications.

Called presence, OCS transforms the complexities of bureaucratic organizational noise and confusion into humanized and personal media communications.  For decades now, Tom has said, strategically, the faster you can communicate, the faster you can change, and those corporations that change the fastest will be the most successful.  With OCS, you will communicate faster and better.  If you want to know how OCS can dramatically impact your organization, then you need to come to this class.  In addition, this class will discuss Response Point Microsoft's SMB and branch office telephony solution and RoundTable an interesting approach to the decades-unsolved and vexing problem of video conferencing.  This class is being taught by certainly one of the great experts in electronic communications, telephony and education, Tom Cross - CEO of TECHtionary.com







Aspect Buys BlueNote Networks

July 9, 2008

Why would Aspect, a company which is the largest pure-play contact center equipment and software player in the world buy BlueNote Networks? I am glad you asked. I had met with Aspect execs about this deal a month or so ago under embargo and have had a good amount of time to mull the reasons over.

In my opinion the need for this acquisition is due to a continuing convergence of industries. We have seen this firsthand...

Open Source CRM Resources

July 9, 2008

Larry Ellison and SaaS

July 4, 2008

Although many people in technology are saying that SaaS is one of the fastest growing segments of the market, Larry Ellison, the founder and CEO of Oracle  had some negative comments about the industry lately. I found an article describing Ellison's feelings by TMCnet's David Sims while perusing the SaaS Snapshot page on TMCnet.

Ellison does have a point as profits in the SaaS market haven't been overwhelming but what is perhaps more important is that this business is different than software sales where you book revenue as soon as the customer decides to pick a vendor.

The article has some great comments from Greg Gianforte, CEO of RightNow Technologies who does agree with Ellison to a degree. He further explains the annuity nature of on-demand models makes them profitable in the long-term.

One thing not mentioned in the article is that SalesForce.com is doing a great job extending the SaaS marketplace with partnerships with other vendors such as Google and a host of companies most people have never heard of. Moreover, SalesForce.com continually extends their products into such areas as platform as a service and others.

The article also touches on the strength of cloud computing and how SaaS ties into this relatively new paradigm which is projected to see rapid growth over the next few years.

If there is a risk in the SaaS market it is Google who could conceivably give away software in every category just for the fun of it.









Mobile Advertising Update

July 3, 2008

Todd Keefe to Promote ITEXPO West 2008

July 1, 2008

Goodbye Bill Gates

June 27, 2008

Dear Mr. Gates -- I feel I know you well enough to call you Bill. You see, although we have never met, I feel like I owe you a huge debt of gratitude. I started loving technology while playing Pong and Space Invaders and shortly thereafter I became a BASIC programmer. First of all, thanks for ensuring this language was around and simple enough for a person to easily pick up on his own.

It is unclear what the computing industry would be like if it weren't for you and your company. You seem to have had an uncanny way of beating virtually every competitor your company ever had while you were in charge.

ITEXPO TMC University Courses Expanded

June 26, 2008




I promised yesterday that we would be devoting great focus to ITEXPO this week and to kick things off I want to ensure you are aware of the TMC University courses which will be offered at the show September 16-18, 2008 in Los Angeles. We have been running TMCU sessions for many years and we have had hundreds of graduates who walk away from the event better educated on various topics and if they pass the test at the end of the session(s), they also have the bragging rights of a diploma which can boost their resume value and get them valuable consulting/reseller assignments.

The program has focused on open source, SIP and IP-PBX topics in years past and for the first time we have greatly expanded the number of courses provided to ensure we can help you get certified in multiple courses at once. These are the important areas of the market where the seems to be great interest in certification as well as hiring.

Here is the complete list of topics and a page with the details.

  • Microsoft OCS
  • FMC/Mobility
  • Open Source
  • IP Network Security
  • Unified Communications
  • SIP
  • Software as a Service
  • SIP in the Contact Center
  • Next-Gen Call Center Management

  Date Course        

Tuesday, September 16, 2008

Microsoft OCS
Learn More  

Tuesday, September 16, 2008

FMC/Mobility
Learn More  

Tuesday, September 16, 2008

Open Source
Learn More
 

Tuesday, September 16, 2008

SIP in the Contact Center
Learn More   Wednesday, September 17, 2008 IP Network Security
Learn More
  Wednesday, September 17, 2008 SaaS
Learn More
  Thursday, September 18, 2008 Unified Communications
Learn More
  Thursday, September 18, 2008 SIP
Learn More
  Thursday, September 18, 2008 Next-Gen Call Center Mgmt
Learn More


Come to the show and try your luck skill at becoming a happy graduate, along with the hundreds of your peers. Be part of an elite group -- only at ITEXPO.






























Drive And Talk Via WiFi

June 26, 2008

Use that WiFi phone in the car... Good news for those of you who like your WiFi phone but just haven't been able to get it to work properly in the car. Now, you can use a WiFi phone or even take advantage of videoconferencing  while driving 70 MPH down the interstate.

This will come courtesy of Chrysler as many of their future cars will have a new entertainment system called uconnect which also has a 3G connection and in-car WiFi connectivity. The good news, we can really be connected wherever we are...

NXTComm, VPF, ITEXPO and More

June 25, 2008

I am back from NXTComm, the Voice Peering Forum and my trip to Vancouver. It is good to be home and I have so much to share. A few things you should know about are the fact that TMCnet was on-hand at NXTComm doing video interviews with a number of the movers and shakers.

Here is one of these interviews with Erik Linask and Sam Lisle from Fujitsu. This interview page has a menu of all the interviews so I hope you enjoy them all.

On another note, my team and I will be gearing up to put the final touches on ITEXPO which takes place September 16-18, 2008 at the Los Angeles Convention Center.



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