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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

CRM

Telephony Hardware Community

June 3, 2008

Be sure to visit TMC's newest Global Online Community (GOC), Telephony Hardware sponsored by Pika Technologies. Why would you visit? Simply because regularly visiting a TMC community is an ideal way to learn about a specific topic such as in this case "telephony hardware."

As always, we promise the best editorial quality of any site. We do our best to blend in-depth articles with an overview of the most important news taking place in the market.

If you are researching or looking for products to buy, we hope there is a TMC channel (micro-community) or GOC that addresses your needs.



Nortel User Group 2008

June 2, 2008

Microsoft Response Point at Costco

May 30, 2008

Is the world ready to buy their IP PBXs from Costco? We are about to find out as the warehouse club with 537 worldwide stores and over 51 million card holders will be carrying Syspine/Microsft's Response Point, the entry level PBX that is not short on features like mobility and speech recognition support.

My take? This is a great trial for Microsoft and its partners but I am not sure that every small business is ready to deploy an IP communications phone system without the aid of a reseller or technical person. Then again, the typical SMB is likely deploying more and more technology these days without reseller assistance.

It will certainly be interesting to watch how sales are and how much space Costco devotes to these products.



New Asterisk Community

May 29, 2008

In an effort to further educate purchasing decision-makers and influencers in the world of communications and technology, TMC has partnered with Digium to build an Asterisk Global Online Community.

The goal of TMCnet's communities (and channels which are micro-communities) is to educate purchasing decision-makers by providing them with news, opinion and analysis on a specific field or topic area.

The community just went live this week and already there are lots of informative articles worth your attention.

For example, by perusing the site, you can learn about Thirdlane PBX 6.0 which adds cluster management and CRM integration for hosted providers, enterprises and resellers.

In addition, here is an article discussing how Vitelity Communications has been selected by PBX in a Flash, an open source, Asterisk-based PBX downloaded up to 15,000 times per month.

There is lots more of course so be sure to visit the community and click on the gray tabs to see all the stories.

































Salesforce.com Grows 50%

May 24, 2008

If you have any doubts about the growth of CRM and the growth of SaaS models, I advise you to consider the fact that Salesforce.com just announced earnings up 52% for the quarter -- year-over-year.

Here are some financial stats from an article on the matter:

Total Q1 revenue was $247.6 million, an increase of 52 percent on a year-over-year basis and an increase of 14 percent on a quarter-over-quarter basis. Subscription and support revenues were $225.3 million, an increase of 53 percent on a year-over-year basis and an increase of 15 percent on a quarter-over-quarter basis.   Q1 GAAP diluted earnings per share were approximately $0.08, including approximately $18 million in stock based compensation and approximately $1.3 million in amortization of purchased intangibles related to previously announced acquisitions.    Net paying customers rose approximately 2,600 during the quarter to approximately 43,600. Compared with the year ago quarter, net paying customers have grown by approximately 11,300.   Cash from operations for the fiscal first quarter was approximately $84 million, up 128 percent year-over-year, up 4 percent from Q4, and a company record for the 3rd consecutive quarter. 




Podcast: Objectworld's David Levy

May 22, 2008

MindWireless Podcast

May 20, 2008

MindWireless is focused on the wireless expense management space which as you might imagine is an area of growing importance inside telecom expense management. Just think about how complicated it is to manage wireless gadgets as employees have become obsessed with having the latest and greatest devices and moreover, many consumers pick the provider they want as they need to have cell phone service at home, etc.

MindWireless helps companies organize and optimize their wireless devices. In addition, they help with outsourcing and client engagements.

One of the areas of change in the wireless device space is obviously the iPhone... This and other smartphones have changed the face of wireless device management but are users getting smarter?

In reality, users are getting devices which are more and more complicated and they are oftentimes confused about how to best use them.





CBS Picks up CNET

May 18, 2008

Alorica Adds Jobs

May 17, 2008

In a slowing economy where many industries are shedding jobs, it is great to see a company in the call center market adding. California-based Alorica will be adding 500-600 new jobs in Indiana in the next year and a half or so.

The Chino-Calif.-based company will provide inbound customer care service, billing, inbound sales and some technical assistance, said Jeffrey Sopko, Alorica vice president of human resources, on Thursday.

The company plans initially to hire 100 workers to undergo a seven-week company training class starting June 9. The majority of positions will pay $9 an hour plus benefits, while management positions can go "to the mid- to high five figures," Sopko said.

With so many outsourcing companies moving to India and other countries it is great to see some of them adding jobs in the U.S.

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My Canada Trip and Nortel Wrap Up

May 16, 2008

I am back from Canada and the first thing I did when turning on my phone was praise the engineers who came up with the awkward-sounding acronym called EVDO. By the way in my discussions in Canada it seems the people who told me Rogers will be offering EVDO are wrong as Rogers uses GSM/GPRS and their evolution is to LTE - which coincidentally stands for long term evolution.

Bell Mobility is going to be upgrading to EVDO according to my sources and moreover the high price for wireless access is explained by Canadian analysts as the problem of providing access to an entire country where only a fraction of the land is inhabited. Apparently country-wide access is mandated. Oh - and it also seems that Bell Mobility is intentionally throttling bandwidth to what I would have to say are inhumane levels.

One of my most memorable moments these last few days was driving from Ottawa to Montreal and back.



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