Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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Telecommuting Slowdown

February 28, 2008

While I have been espousing telecommuting and moreover discussing frequently how IP communications enables companies to hire remote workers without losing productivity... Even I have been a bit surprised that some companies have such a large number of at home workers.

This man just received an e-mail requesting he start coming to the office


For example call center agents do not necessarily need to collaborate in a face-to-face fashion with their peers and one imagines there is no productivity lost when these workers work from home.

But other workers do benefit greatly from human interaction unencumbered by internet protocol.

So I guess my surprise comes in response to the types of positions that have been assigned to work-at-home personnel.

It seems that some of the companies who were the leading champions of telecommuting are pulling some of their workers back.

I wonder if these organizations think they may have overdone it it when it comes to telecommuting and are now pulling people back in an effort to find the right balance between the two forms of work.

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Will Salesforce.com be Sold?

February 27, 2008

Will Salesforce.com be sold soon? I keep hearing rumor after rumor and some say Marc Benioff is getting bored. i haven't had time to reach out to Marc but I thought it worth sharing the news. Likely purchasers would be Oracle, SAP and Microsoft.

I doubt antitrust regulators would get that concerned if even Oracle made the acquisition based on the lack of actions they have taken in virtually all other acquisitions that seem anticompetitive.

I cannot be more impressed with what Salesforce.com has done to date and as an independent company they have been an excellent counterbalance to  some of the major software players in the space.



Some Webinars to Witness

February 25, 2008

If you aren't aware, it seems like my responsibility to at least mention some webinars worth attending. They happen to all be webinars that are hosted by TMC.

I am going to try to attend them all. Some of the more interesting ones to me have to do with cutting edge tech. So multicore, IMS applications, unified communications, hosting and analyzing success factors are ones I am drawn most to.

Of course, you can feel free to take a look at this list and make your own decisions on which one(s) suit your needs most.



More SMB Communications Growth

February 22, 2008

The Problem with Triple-Play Providers

February 20, 2008



I am a cable quadruple customer. VoIP, broadband, TV and the reason I switched from standalone VoIP to cable had to do with dropped packets on my network. After spending days trying to figure out what the problem was with the network I finally threw in the towel and went with cable because I figured they would now own any problems I had. Surprisingly my problems went away as soon as I switched, leading me to believe that either my old cable modem was at fault or the ATA from my VoIP service provider which intercepted every packet on the network.

Yesterday I wrote about Jon Arnold's analysis of Vonage and I said it would be sad if Vonage was to go away.



TMCnet Continues to Grow

February 19, 2008

Thanks once again to our loyal TMCnet readers. Because of you, TMCnet has broken more online records. In January of 2008 TMCnet experienced 38,368,961 page views (meaning total number of web pages viewed on TMCnet in January alone.

The total number of unique visitors on our site in January was 2,446,403 which is not an all time record but it is higher than recent months. Average Visit Length per person on TMCnet in January was 28 minutes and 59 seconds this past month.

Amazon S3 Down but not Out

February 15, 2008

Amazon has been getting lots of positive press lately on its new storage initiative Simple Storage Service or S3. The service has been a tremendous help to startups as well as established companies as it lowers the cost of scaling a company rapidly and allows a company to focus on its core strengths while relying on Amazon to focus on theirs.

Salesforce.com has similar visions of helping companies by providing cloud based servivces that allow companies to build exciting new products and services without starting from scratch and building huge data centers, etc.

Unfortunately for Amazon, they are in the middle of an outage and not unlike Salesforce.com, they are going  to have to reassure the market that this won't happen again. Then again, Salesforce.com has had a few outages over the years and it hasn't seemed to slow their growth.

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Unprotected SIP

February 14, 2008

Increase Marketing Spend in a Recession

February 14, 2008

Communications Being Purchased Incorrectly

February 11, 2008

In the world of communications a sad fact is that in the past few years, technology has evolved to the point where communications is being more integrated into business processes than ever.  Regardless of industry,  communications has evolved to the point where it makes companies productive and efficient while simultaneously lowering costs.

What makes this sad is that companies are still looking at communications purchases as plain vanilla telephone replacements. In other words, they say... My phone system is about to die, let me get a new one.

What they don't say is, I can boost my productivity by an order of magnitude...



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