Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

CRM

Genesys Buys Informiam

December 11, 2007

Genesys– once called Genesys Labs is one of the companies at the head of the CTI (computer-telephony-integration) revolution of the nineties. Often referred to as a middleware company, Genesys always seemed to fight the designation. In reality, Genesys was just so good at connecting call centers consisting of disparate equipment; they never entirely shook this “middleware” reputation.   Eventually acquired by Alcatel and later merged with Lucent to form Alcatel-Lucent the company became a smaller part of a large parent.   Until today, the Genesys division has been quiet for a company of its size. This is not unusual in such situations but today the company made an acquisition which may signal more moves to come.   Genesys purchased Informiam a company focusing on reporting and analytics.

Dell Latitude XT Vs. Commenters

December 11, 2007

Perhaps Dell should get an award for superior CRM in launching a new tablet computer, the Latitude XT. After all, the company released the news on its blog and allowed potential customers to absolutely skewer it. The reason the company is being marinated and ready to grill has to do with the price of the new portable computer which many commenters say is a full $1,000 more than the competition.

  Here is an excerpt from commenter named Manifold:  
I'd like to add a few more question and exclamation marks there, but I'll refrain.   Dell, you've come all this way, after continual delays and disappointments, and after so much smack talk (the whole sawing tablets in half business), you end the race by just shooting yourself in the foot.   $2500 STARTING price...    What's that gonna get me?


Titanium Watches? What about Headsets?

December 3, 2007

Recently I picked up a titanium watch. In fact I now am the proud owner of two titanium watches. I just love the stuff… More durable than steel and much lighter. What if everything in the world was made out of titanium…?

Communications Webinars

November 26, 2007

I came across some webinars of potential interest coming soon from TMC. There are a bunch and they are quite varied so it would seem there is certainly something for everyone. I am certainly interested in the 10 myths of voice automation, reducing customer churn and multi service business gateways.  

ITEXPO East 2008 Brochure Available

November 8, 2007

A Date-Rape-Drug-Free Christmas

November 8, 2007

Nortel is Back

November 6, 2007

Recently it is has been a mixed ride for communications companies as those relying on tier-one service providers for the majority of their growth have been battered. Case in point is Ericsson and Alcatel-Lucent who each have lost over $15 billion in market capitalization in the last three months alone.   On the other hand companies like Cbeyond and ShoreTel have been fantastically well as they focus on the small business market exclusively.   Enter Nortel, who has a mix of products in its portfolio serving enterprise customers as well as service providers in the wireless and wired spaces. The company’s shares have been decelerating since early in 2004.   So Nortel’s prospects for beating earnings this quarter were less than clear. Would they have a great quarter like so many technology names with worldwide exposure or would they have a terrible quarter like both Ericsson and Alcatel-Lucent?   Well the results are in and the news is very good as the Toronto-based company said it had net income of $27 million or 5 cents per share in the third quarter.

Quantcast

November 6, 2007

You are likely familiar with Alexa, a division of Amazon that measures website traffic. I have written about the site a number of times before. A while back I discovered a site called Quantcast which is becoming a well respected third-party way to measure web traffic in an accurate manner. Currently Quantcast allows you to see how many unique visitors any site has.

FonalityCRM

November 5, 2007

Fonality has made quite a splash in the open source communications market and the most recent news coming out of the California company is an acquisition of Insightful Solutions Pty Ltd, one of the world’s largest SugarCRM development houses.   I had an opportunity to have a podcast interview with Fonality CEO Chris Lyman about the acquisition, the future of telephony, CRM, unified communications and the market in general.   As part of the transaction, Fonality will also begin selling Insightful’s SugarCRM managed service offering called FonalityCRM. The solution is integrated with PBXtra and trixbox Pro and provides click-to-call dialing, agent screen pops, telephone campaign management for outbound sales teams, and a host of other features. It is hosted at one of the six Fonality data centers and available immediately to PBXtra and trixbox Pro customers worldwide. The underlying FonalityCRM managed service platform was developed by Insightful to provide a complete on-demand offering that is updated, maintained, backed-up and available 24x7.   As you may expect, Fonality will leverage Insightful’s knowledge and experience when supporting SugarCRM deployments, as well as support of its other solutions.

This acquisition is infinitely logical and also provides a tipping point in the open-source market.

IP Communications News: October 19, 2007

October 19, 2007

Some of the interesting news of the week shows SMBs will not only be going down the road to purchasing IP communications solutions – they will also be purchasing and installing security solutions. In my research this morning I also came across a wonderful article by SIP legend Jonathan Rosenberg discussing social networking, SIP, VoIP and Web 2.0.   Avaya made some news as well when it announced it will be supplying IP communications solutions to Prudential Center in Newark, New Jersey. Of course, I am sure the fact that Avaya is located in New Jersey didn’t hurt this deal one bit.   VoltDelta made news as well by announcing AT&T is using the company’s integrated advertising platform for its 1-800-YellowPages offering in a number of southern states. The way the system works is simple… You listen to an ad and get free directory assistance information.   Rounding out this article but certainly not the end of the week’s interesting news is the fact the iPhone has been opened up to third-party developers.
Featured Events