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Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space


Nortel is Back

November 6, 2007

Recently it is has been a mixed ride for communications companies as those relying on tier-one service providers for the majority of their growth have been battered. Case in point is Ericsson and Alcatel-Lucent who each have lost over $15 billion in market capitalization in the last three months alone.   On the other hand companies like Cbeyond and ShoreTel have been fantastically well as they focus on the small business market exclusively.   Enter Nortel, who has a mix of products in its portfolio serving enterprise customers as well as service providers in the wireless and wired spaces. The company’s shares have been decelerating since early in 2004.   So Nortel’s prospects for beating earnings this quarter were less than clear. Would they have a great quarter like so many technology names with worldwide exposure or would they have a terrible quarter like both Ericsson and Alcatel-Lucent?   Well the results are in and the news is very good as the Toronto-based company said it had net income of $27 million or 5 cents per share in the third quarter.


November 6, 2007

You are likely familiar with Alexa, a division of Amazon that measures website traffic. I have written about the site a number of times before. A while back I discovered a site called Quantcast which is becoming a well respected third-party way to measure web traffic in an accurate manner. Currently Quantcast allows you to see how many unique visitors any site has.


November 5, 2007

Fonality has made quite a splash in the open source communications market and the most recent news coming out of the California company is an acquisition of Insightful Solutions Pty Ltd, one of the world’s largest SugarCRM development houses.   I had an opportunity to have a podcast interview with Fonality CEO Chris Lyman about the acquisition, the future of telephony, CRM, unified communications and the market in general.   As part of the transaction, Fonality will also begin selling Insightful’s SugarCRM managed service offering called FonalityCRM. The solution is integrated with PBXtra and trixbox Pro and provides click-to-call dialing, agent screen pops, telephone campaign management for outbound sales teams, and a host of other features. It is hosted at one of the six Fonality data centers and available immediately to PBXtra and trixbox Pro customers worldwide. The underlying FonalityCRM managed service platform was developed by Insightful to provide a complete on-demand offering that is updated, maintained, backed-up and available 24x7.   As you may expect, Fonality will leverage Insightful’s knowledge and experience when supporting SugarCRM deployments, as well as support of its other solutions.

This acquisition is infinitely logical and also provides a tipping point in the open-source market.

IP Communications News: October 19, 2007

October 19, 2007

Some of the interesting news of the week shows SMBs will not only be going down the road to purchasing IP communications solutions – they will also be purchasing and installing security solutions. In my research this morning I also came across a wonderful article by SIP legend Jonathan Rosenberg discussing social networking, SIP, VoIP and Web 2.0.   Avaya made some news as well when it announced it will be supplying IP communications solutions to Prudential Center in Newark, New Jersey. Of course, I am sure the fact that Avaya is located in New Jersey didn’t hurt this deal one bit.   VoltDelta made news as well by announcing AT&T is using the company’s integrated advertising platform for its 1-800-YellowPages offering in a number of southern states. The way the system works is simple… You listen to an ad and get free directory assistance information.   Rounding out this article but certainly not the end of the week’s interesting news is the fact the iPhone has been opened up to third-party developers.

Which PBX Manufacturers will Survive?

October 17, 2007

The following is a sidebar to the Publisher’s Outlook Column Microsoft’s Big Unified Communications Launch in the November, 2007 issue of Unified Communications Magazine.   ---   There are many PBX companies – well over 25. I am surprised how many of these companies survive “under the radar” thanks to their strong dealer network. Telephony is an interesting business in that relationships can be more important than technology and, oftentimes, price.   Having said that, it is obvious that more and more companies will start looking for UC solutions and not just a plain vanilla IP-PBXs. This means every PBX company must immediately have ready UC solutions either capable of adding value on top of Microsoft’s solutions or else sold as a viable alternative. They must find a way to position themselves for the future and convince customers they are leading, not trailing, in UC technology.   From there, they need to start producing leading-edge software.

Microsoft’s Big Unified Communications Launch

October 17, 2007

Please enjoy the Publisher’s Outlook from the November, 2007 Unified Communications Magazine.   ---   In the history of communications space there has never been a new product roll-out supported by over 50 other companies. Until October 16, 2007, that is. I write this article while on a returning flight from San Francisco, CA, where I got to hear Microsoft CEO Bill Gates and Business Division President Jeff Raikes speak about how Microsoft will change business communications forever through the introduction of a suite of unified communications software, products and services. And yes, over 50 other companies also announced related products and services.   Bill Gates explained to an extremely large audience that this announcement is about applying the magic of software to phone calls.

Keating’s Microsoft Unified Communications Review

October 16, 2007

Communication’s Biggest Week Ever

October 15, 2007

Tomorrow kicks off the biggest week in the history of communications. I have to be honest. After I wrote this statement I had to get up and take a walk and get some tea. I wanted a sanity check and sometimes meandering around one’s office and listening to water cooler conversations about various TV shows and celebrities helps put one’s views in perspective.   So while at the forefront of my mind is the big Microsoft unified communications news, in the background I wonder if indeed Lindsay Lohan is broke.

What eBay Should do with Skype

October 14, 2007

Please enjoy the unedited November 2007 Publisher’s Outlook column from Internet Telephony Magazine.   ---   OK, I was wrong. Really wrong. Over a billion dollars wrong in fact. Why?

Network Engines Buys Alliance Systems

October 10, 2007

If you have been in the telecommunications market for any period of time you are no doubt aware of Jon Shapiro the founder of Alliance Systems the company responsible for building bullet-proof communications servers. Alliance Systems has great industry partnerships with vendors like Interactive Intelligence, AudioCodes and Dialogic.   Alliance Systems was just sold to Network Engines for about $40 million dollars and according to the acquiring company, this addition of telecommunications products and services blends nicely with the company’s storage and security business.   As always, stay tuned for more.

Here is a letter Jon just sent out:
Dear Friends

I am very pleased to share some exciting news with you.  This morning, Network Engines announced that it has entered into a definitive agreement to acquire   Alliance Systems, Inc., a leading provider of server appliances and computer infrastructure that support telecommunications and enterprise communications solutions. 

This acquisition represents a major milestone for Network Engines and Alliance Systems. 

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