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Rich Tehrani
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Make Money Selling VoIP

September 10, 2007

  The VAR is Dead and Partner is Born   In a session titled how to make Money selling VoIP Robert Messer spoke today about how resellers need to evolve to become successful. Robert who works for ABP Technology a distributor of communications solutions mentioned resellers who embrace innovation are most successful. He says you must partner with your customers.   To be a reseller is the wrong paradigm he mentions. The most successful resellers reposition themselves as technology partners – not resellers.

PerformanceEdge

September 10, 2007

For many companies with thousands of call center agents the concept of optimizing contact center performance is akin to optimizing the US government. In either case you must ask yourself how you know when you are truly optimized and the job is done.   If you pressed me, I would admit that optimizing a government is the more difficult task so in this article we will focus on optimizing the former.   In many call centers there are silos of automation with manual processes between them. These manual processes consisting of hand assembled MS Word or Excel Documents slow things down and are akin to Bondo on a race car. Sure, from the outside the car looks great but if you look below the surface you begin to understand that structurally the car is far from perfect.   You can imagine how happy I was to learn Aspect Software is committing tremendous resources to tackling the performance optimization problem and they have just launched a major initiative called PerformanceEdge which has the potential to truly revolutionize the contact center space.   The company is actually a melting pot of best-of-breed technologies such as inbound, outbound, customer service, workforce optimization and more.

Bloggers at ITEXPO

September 8, 2007

I have noticed this year more ITEXPO speakers have blogs than at any time in the past. We all know there are more and bloggers each day and I am excited to see how many of them are referencing their Internet Telephony presentations in their blogs. While I can’t do justice to every speaker/blogger referencing the show I recently came across posts from Alan Percy of AudioCodes and Leigh Fatzinger of Citel.   Alan’s latest post regarding the show is titled Still Getting Ready and explains a bit about his session regarding SIP trunking.   Leigh’s post talks about his panel regarding hosted IP and he also discusses the collocated event Green Technology World.   Leigh’s other comments are worth sharing:   Not enough time or effort has been spent on the environmental impacts of our industry, but this conference is a start. Citel will be publishing our own thoughts on the matter Monday on this blog.   Leigh, you are right on about the show.

Nice Systems

September 7, 2007

Brian Spraetz, Senior Product Marketing Manager NICE Systems Inc., recently sat down with me (virtually over e-mail )to discuss IP communications and NICE’s upcoming presentation at ITEXPO.   NICE Systems is the leading provider of Insight from Interactions, offering comprehensive performance management and interaction analytics solutions for the enterprise and public safety and security markets. Read more about the company here.   RT: Please outline your new corporate initiatives. BS: We recently introduced the NICE SmartCenter solution to the market. This innovative offering is geared towards achieving and maintaining high levels of performance across the enterprise, especially in the contact center. A central SmartCenter technology is its interaction analytics capabilities that allow businesses to extract valuable business insights from unstructured recorded interactions such as conversations and screen activity.

NeoPhonetics

September 7, 2007

I recently had the opportunity to ask NeoPhonetics executives about open source/open standards-based on IP communications, cost effective PBX platforms, and more.   NeoPhonetics designs, implements and supports custom VoIP telephone systems for enterprises with a specialty in open source Asterisk installations. As I mentioned a few days ago, the interest in open source systems is growing nicely as evidenced how rapidly TMC’s fonality’s training session sold out. | To learn more about the company, read this article published in TMCnet from earlier this year.   Please outline your new corporate initiatives. NeoPhonetics continues to focus on the proliferation of open source/open standards based on IP communications through the use of improved multi-vendor VoIP management platforms and location based management services. Our unified management system for Asterisk provides enterprise grade, fully redundant and distributed PBX architecture and centralized management and monitoring of an Asterisk PBX system to many business locations. The ease of use this new system enables rapid deployment by resellers and integrators.

Business Solutions magazine

September 7, 2007

I recently had the opportunity to ask Jay McCall, VoIP and Wireless Editor with Business Solutions magazine, about the evolution of SIP-based communications, the future of the market and more.   Business Solutions magazine is a publication geared toward executives of IT channel companies such as VARs, integrators, and solution providers.   To learn more about the publication, read this article published on TMCnet from earlier this year.   RT: How is IP communications changing your company’s strategy? We are currently evaluating an Asterisk-based IP system at one of our branch facilities.   RT: What pains does your company solve for customers? Business Solutions magazine helps our customers increase awareness in the channel.   RT: How has SIP changed communications? It has changed very little so far, but will likely change how we communicate within the next 12 to 24 months.   RT: How do you think the future of the market looks? SIP and VoIP are the future.   RT: How does the growth rate in the U.S. compare to the rest of the world? Because of the U.S. has a reliable traditional telephone infrastructure we have been slower to adopt wireless and VoIP technologies compared with Japan, China, and other countries.   RT: What do you think of Google and Apple entering the telecom market? The more players, the better it is for businesses and consumers.

SIP Trunking Overview

September 7, 2007

Dan York Available

September 7, 2007

LiveVox

September 6, 2007

I recently had the opportunity to ask Louis Summe, CEO of LiveVox, about the company’s on-demand contact center solutions, their customers, and the IP communications space.   LiveVox provides on-demand, voice application solutions integrated with existing systems. The company is a leading contact center carrier, delivering on-demand inbound and outbound voice solutions.   To learn more about the company, read this article published on TMCnet from earlier this year or check out the LiveVox snapshot page.     RT: Tell me a little bit about LiveVox. LS: LiveVox provides an on-demand voice portal solution that delivers unique capabilities for the billing and collections industry, and offers the only global, multi-site management capability. Companies are no longer restricted to viewing and managing resources within one physical call center location at a time. Rather, management can allocate and manage resources across all locations, including offshore centers and those managed by third-party partners, giving them tremendous flexibility for how they run and optimize their businesses.

Thanks for Registering Green

September 6, 2007

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