Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

CRM

Kiosks

August 3, 2007

Mitel/Inter-Tel Finally Merge

August 2, 2007

Mitel's proposal to acquire and merge with Inter-Tel has been approved by Inter-Tel stockholders. Here are the details:  
  • US$723 million merger
  • Creates a market leader in SMB IP communications industry with the scale to strengthen and extend its reach in the enterprise market
  • Anticipated revenues of over US$800 million
  • Once the transaction is completed, Mitel will have approximately 3,400 employees in the Americas, Europe, Middle East and Africa and Asia, and count an active worldwide distribution channel some 1,500 value-added resellers, distributors and systems integrators covering over 90 countries.
  My take on this is the deal is good for shareholders and customers as they will get the benefit of two strong technology-focused communications companies working synergistically. This does not mean the integration will be smooth as lately we have seen a number of larger telecom acquisitions causing indigestion and poor earnings.   In this case however, the deal size is not so big and the corporate cultures are very similar so I don’t see “M&A indigestion” as a major challenge.

Aastra Intecom/BroadSoft

July 30, 2007

The IP communications market gets more and more exciting by the day and if you aren’t paying attention it even may get confusing. Today’s big news comes in the form of a partnership between two companies who you may not think would work together.   Broadsoft is a company providing applications platforms enabling such services as IP Centrex to be provided. The company typically targets service providers who in turn target businesses.   AAstra Intecom sells call center and PBX systems to large enterprises that typically have 2,500-3,000 seats.   One would imagine these companies have little in common but the two have just come together to provide large enterprises with an IP communications phone system with the power of BroadSoft and Aastra Intecom in a single solution. Service provider solutions are always more reliable and robust than their counterparts in the enterprise so I can only imagine combining the best products from these two companies means an even better solution than either can provide by itself.   Other products which will be sold as part of this solution are IBM blade servers, EdgeWater Networks for remote access solutions, AudioCodes gateways, Extreme Networks for LAN infrastructure and Covergence for SBCs.   Aastra’s all IP solution is called Clearspan and if you want a hybrid solution you can go with their Pointspan product line.   Aastra Intecom now has a broad range of solutions for virtually every large enterprise need.

Accela Inc.

July 28, 2007

The hosting and VoIP services market continues to do well. Providing VoIP service to companies is a much easier proposition than the residential space as the pure-play market leader Vonage charges so little, even they struggle to make money.   Thankfully Vonage has not decided to aggressively pursue the business market with unsustainable prices. By not doing this, they have allowed a slew of companies to focus on the mom and pop business space by providing reasonable pricing and excellent service levels.   8x8’s Packet8 service is an example of a company having great success on the low end of the SMB space. More recently I met with Tom Keffer CEO of Accela Inc. whose company is targeting larger companies and call centers with a hosted IP communications solution.

Iwatsu

July 28, 2007

As part of a recent whirlwind Dallas, Texas tour I had a chance to catch up with Iwatsu’s Don Gant and discuss what his company is up to. He tells me sales of the company’s EMA Enhanced Messaging Application service are strong and have accelerated after the tragic Virginia Tech shooting. The system allows e-mails and calls to be made at a rate of 1,000 calls per minute in order to notify family members or workers in an emergency situation.   One of the benefits of the system is the ability to allow called parties to interact with the emergency notification system. For example if you receive an evacuation notice by phone you can set the system to allow the called party to press a button to get the best evacuation route from different parts of a campus.

Bluesocket buys Pingtel

July 24, 2007

One of the fastest growing spaces in communications is the wireless market and it is essential all communications equipment providers address this area. To that end, Bluesocket, a company known in the WLAN and security space has just picked up Pingtel the company behind one of the first open-source PBX projects.   Pingtel started life designing and selling state of the art IP phones. The company won a number of awards for their nice designs but they were way ahead of their time. No one anticipated the IP PBX space having such a market slowdown from 2001-2003.   As the IP phone market did lose traction, Pingtel changed gears and launched an IP PBX and soon thereafter decided to make it an open-source project.

Microsoft Pushes into Communications and Beyond

July 23, 2007

Here is my August 2007 Publisher’s Outlook for Internet Telephony Magazine. It may be one of the longest pieces I have written in a while and it was great fun to put together and hopefully is something you will appreciate.   ----   In 1997 or so I regularly met with Microsoft executives in charge of the company’s telephony initiatives. At the time Mitch Goldberg and Mark Lee were the top spokesmen the Redmond-based software giant offered up to discuss where the company’s products fit into the telephony ecosystem. If you have been in telecom longer than seven years you likely remember the industry was once dominated by computer telephony integration (CTI) technologies allowing PCs and servers to talk with telephone switches.

Call Center Stories Week of July 20, 2007

July 20, 2007

Cablevision Customer Service

July 15, 2007

I have been consistently impressed with Cablevision customer service. I am having a problem with my network and it is potentially complicated. From time to time the network experiences packet loss for a few minute period.   I have also noticed that my Belkin UPS is making clicking noises. I wonder if these problems are related.

NetSuite on iPhone

July 12, 2007

Featured Events