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Interesting Reading

June 9, 2007

  Here are some things to keep you busy this weekend. Some articles in the IP Communications and contact center spaces followed by some events worth registering for. All of these are TMC articles and events btw. Enjoy!   IP Communications News   1.

Road Warrior Bill of Rights

June 7, 2007

Oracle

June 6, 2007

The Oracle machine seems to keep rolling along day after day, week after week. Not only does the company continue to acquire best of breed companies and add them to their product/service offering they are also busy spending time educating the masses on a number of topics.   I recently came across some informative white papers from Oracle on a variety of topics.   TMCnet’s Stefania Viscusi wrote an article recently about Transforming IT which focuses on an Oracle white paper of a similar name. The white paper takes the readers through convergence, good governance and focuses a good deal on hosted services. Here is the Oracle white paper if you want to learn more.   Another article by Stefania details CRM/call center on-demand  solutions and features a case study on how hosted call center services helped an SMB provide better service in their virtual call center.   According to Stefania, “With the solution, not only were they able to better manage incoming call requests and better answer to caller needs, they were also able to allow agents to work from home.

Ken Camp

June 4, 2007

Communications Optimism

June 1, 2007

Thank You Google

May 26, 2007

It has been months since Google somehow started to omit TMCnet blogs from their BlogSearch service. Since the service is so popular we wanted to find out we were delisted and se if there was a technical problem.   After months of writing to Google to ask what the problem was, Tom Keating wrote a blog entry titled Google Blog Search Sucks where he mentioned he loves Google but the BlogSearch service leaves much to be desired. His concerns centered around MFA (made for Adsense) sites being listed and other non-blog sites such as EE Times and even a Wiki.   Thankfully the blog entry caught the attention of Google and an engineer responded a few days later to tell us there was a bug in their system and they have fixed the bug and TMCnet blogs are now listed.   Interestingly, my blog hasn’t been showing up on Technorati for about a year and we don’t know the reason. We have sent many e-mails to Technorati and there seems to be no way to solve the problem.   Similarly we have been trying to get TMCnet news added to Yahoo! News and normal channels haven’t worked.   A very important point Tom makes is that the dotcoms have horrendous customer service.

Asterisk Fuels Speech Technologies

May 11, 2007

If open-source telephony is going mainstream as I recently wrote about, then the subsets of open-source telephony are also booming. For example, speech recognition in the open-source world is becoming more and more important. Case in point, a company called LumenVox has been working closely with Digium to provide speech recognition to Asterisk users.   Using a speech API (in the world of Asterisk it is called an AGI or Asterisk Gateway Implementation) Asterisk users can now have access to LumenVox speech technology. In addition, Asterisk developers can use the familiar Asterisk Dial Plan environment for programming.

Office Headsets

May 9, 2007

I have written a few times in the past about TMC’s channel program and the fact we have built over 100 business to businesses (b2b) communities in the communications and technology space.   The communities are news-based and are designed in conjunction with the sponsors of each site.   We have found over time these communities get bookmarked and do better and better.   Our most recent addition to the channel familynumber 110 in fact -- is Office Headsets which is sponsored by GN Netcom.   Even though the channel is new there is some news and articles of interest already:  

Open-Source Telephony Goes Mainstream

May 8, 2007

In the last few years the communications industry has been taken by storm through the invention of an open-source communications platform named Asterisk invented by Digium (www.digium.com) founder Mark Spencer. An article written for the January 2004 issue of Internet Telephony magazine by yours truly was titled, “Open Source Telephony. . .

VoIP Stories May 7, 2007

May 7, 2007

Here are some interesting stories worth reading. Incidentally, I now have a Plantronics CS70N installed at my desk. It is about the same size and weight as the popular Plantronics Voyager 510 with the difference being slightly more weight and thickness as well as a long voice tube which reaches your mouth.   I have been able to walk a few hundred feet (with massive amounts of RF emitting equipment in-between) from my base station before sound quality degrades.   Enjoy:  
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