Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

CRM

Nokia Intellisync Mobile Suite 8.0

April 17, 2007

One buzzword with legs is mobility. We hear the term everywhere these days. Moreover, it seems workforces are becoming more mobile by the day and knowledge workers are being created in segments previously not considered to be in this category. For example maintenance and housekeeping services in hotels are slowly becoming automated and have the latest mobile tools allowing their employers to be aware of their presence at all times.   Another buzzword we hear all the time is convergence.

Cisco Invest $700M in China

April 13, 2007

Oracle CRM

April 13, 2007

Oracle obviously knows a thing or two about CRM and with their recent acquisition of Siebel Systems they are even more firmly entrenched in the space than ever. The company has a recent white paper designed to help users get the most out of their CRM initiatives including mining the data in every company more effectively.   In addition there is talk in this document about using on-demand customer relationship management systems in your corporation. It is refreshing to see virtually every company I come in contact with pushing hosted solutions such as hosted CRM.   The content is in an easy to read and digest format and is worth a read. Here is an article with more detail and a link to the white paper, Delivering Actionable Insight Into Sales.

Is Vonage the New Google

April 12, 2007

Now hear me out. I realize the title of my article is baffling and your brain is already calculating all the different ways you will flame this piece with negative comments.   You may be thinking of all the differences between these two companies. For example: Google makes money and Vonage does not. Google can easily afford the lawsuits it is in.

Nice Systems

April 10, 2007

Esna Technologies

April 8, 2007

When you think about unified communications you probably think of the big software or hardware companies. These are the organizations making the biggest splash in the UC area.   But we all know about the big boys. What is really interesting is the small players because they are doing today what the big boys will be doing months or sometimes years later.   I recently had a chance to sit down with Esna Technologies CEO Mohammad Nezarati and discuss the latest developments at his company. Esna has been in the telecom space for about two decades and I used to run in to them frequently in the nineties at Computer Telephony shows when the CTI craze took hold of the market.   Then the company fell off my radar for a few years.

SpinVox

April 8, 2007

When I first came across a company called SpinVox I thought it had a niche product not really aligned with my core readership. The first product the company introduced to me was SpinmyBlog which is something I could definitely use at my blog at Tehrani.com. But I thought – who else would even care?   Oh, wait a minute – I am sorry… I didn’t even tell you what SpinmyBlog does. Amazingly it uses speech recognition to convert your voice to a blog entry.

Cantata Gets New CEO

April 6, 2007

You may have seen the news about Cantata hiring a new CEO and could possibly be wondering why they would do such a thing. After all, Mark Zionts was involved in building Cantata into the company it is today with the combination of Brooktrout and Excel.   This is the story based on my conversation with Peter Vescuso the VP of Marketing at Cantata. It seems that Mark is acknowledged as the talented entrepreneur that took the company to where it is today. The goal now is to take Cantata to the next level.   The new CEO is Tim Murray and Tim is an AT&T veteran having worked as Executive Vice President and President of various divisions of the Telecom giant.

Unified Communications Magazine

April 6, 2007

MyTMCnet

March 21, 2007

Thanks to readers like you, TMCnet has been blessed with 1-2 million unique visitors every month and last month over 20 million pages were viewed on this site. We are truly grateful to our readers, sponsors and advertisers who support this site and all other TMC products and initiatives.   Of course hats off to the TMC team who nurtures the development of our beloved communications and technology portal.   At TMC we are always innovating. We always look for ways to serve our audience better.   A number of months back an advertiser came to us and said according to his research, TMCnet is not only the top communications site in the US but the world.   The interesting part of this conversation is it seemed that not everyone knew just how popular TMCnet was outside of the US.   To rectify this situation and moreover to make it easier for those people around the world to get access to news pertaining to their interests, we embarked on developing TMCnet for various continents.   But instead of hard coding this project, we decided it would be better to build a framework which was customizable.   This would take longer but what it would allow is a fully customizable news portal by specific topic or even specific keywords.   Once this project dubbed myTMCnet was launched and working we could then easily extend it to be continent specific, country specific, topic specific, etc.   Yesterday we rolled out the beta of myTMCnet.   TMCnet has 3,000-4,000 articles, press releases and other content pouring into it daily.   We have now given the world a custom interface so they can see this news in any way they choose.   For example, if you are interested in IMS news you can add a custom box dedicated to IMS. Or perhaps you want to track SanSay or Avaya or unified communications.   It doesn’t matter.   I have found MyTMCnet is an invaluable competitive research tool allowing me to see what they are up to.
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