Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

CRM

TMCnet Sets Page View Record

March 20, 2007

Brookstone

March 19, 2007

About six months or so ago I purchased an iGo mobile travel adapter from Brookstone in the JFK Airport in New York. The device proved extremely handy allowing me to plug into airline power adapters as well as AC outlets. Then on Friday of last week my adapter stopped working. The blue light which used to be solid on the adapter started to flash. I realized the tip was the culprit because as soon as I removed the tip, the light stopped flashing.   Apparently my situation was a known problem According to my MIS department.

Cantata

March 17, 2007

Cantata is a veritable conglomerate in the communications space. The company was formed a year ago through a combination of Excel Switching and Brooktrout Technology and has product lines for developers and service providers. The company is soon celebrating its one year birthday and company executives were kind enough to take a break from their birthday party planning and give me feedback on where the company is headed.   As the briefing went on I realized the company was onto something interesting. You see IMS is a complex architecture and no existing network can become fully 100% IMS-based overnight.

Dialogic & Aculab Focus on Growth

March 13, 2007

Please enjoy the April 2007 Publisher’s Outlook from IMS Magazine:   ---------   DSP Resource Board Vendors Expand Focus   The last few weeks has seen an explosive amount of news in technology and communications and trying to justice to it all in a single written piece is impossible. Still I saw many things this week worth pointing out and providing some analysis on the technologies that will ultimately comprise the world’s future IMS network. Instead of focusing on a random sampling I will set my sights more on a single phenomenon in this piece.   I would have to say the largest trend I have seen lately is that of development program and ecosystem growth. Ten years ago there were few choices for developers if they wanted to write applications for the communications space.

TMCnet Search

March 13, 2007

We are always trying to innovate here at TMC and recently we have been looking for a way to ensure TMCnet becomes even stickier than it currently is. Our goal is not only to be the primary destination for all things in the communications and technology space but also the same for communications and technology search.   At search.tmcnet.com you will find a beta version of our newest initiative allowing anyone to search not only TMCnet’s massive archive of articles but others such as Network World and PC Magazine. We will continually fine tune this initiative to make it more valuable to you and hopefully it will become the first place you turn when you are searching in the communications/information technology space.   Please try it out for yourself and let me know what you think.

ApplianX

March 9, 2007

Aculab Launches ApplianX Product Line   Aculab has just announced a new line of appliances and the product line is so different from any products previously supplied by the company I decided to ask some questions about the new ApplianX product line from Alan Pound, MD and CTO of Aculab. Here is the Q&A with Aculab about this exciting new initiative.   Aculab has been a strong player in boards and interfaces for some years, why the new product line?



The strategy behind ApplianX was set against the backdrop of a dramatically changing the market for hardware and software-based enabling technologies. A growing pool of solution providers are looking to take advantage of leading enabling technology but, for a number of reasons, do not wish to incur the associated development costs and time taken to integrate enabling technology or write C-based applications.

Dialogic Cruise

March 7, 2007

Costco Tightens Return Policy

February 28, 2007





A New Electronics Return Policy Spells a Terrible Day for CRM   I frequently hear people talking about Costco’s amazing return policy and how they only purchase their electronics from the warehouse club. In addition I usually hear these comments as people simultaneously complain about terrible experiences they have had at other retailers. Usually these stories revolve around a product that quickly becomes defective and is subsequently unable to be returned.   Apparently many people were taking advantage of the extremely generous return policy and were subsequently returning products to buy a newer or cheaper version of the same product.   This is unfortunate as a few people have now ruined it for the rest of us. Costco has a new return policy.   Costco has until now allowed customers to return items at any time for a full refund, except for personal computers, where returns were limited to six months.   The new policy will give customers only 90 days to return televisions, computers, cameras, camcorders, portable music players and cell phones.   To put a silver lining in this consumer electronics cloud, Costco plans to extend the warranties on televisions and PCs for a total of two years.



TMCnet Mobile

February 2, 2007

If you are looking for the best communications and technology news on the go be sure to check out TMCnet Mobile which will display very well on most mobile devices. The service is in alpha at the moment but seems pretty stable based on my brief experience.   Any web browser can see this page by the way. Check it out now if you like.   One thing it does that I consider great about this new service but others may not like is that it allows you access to parts of TMCnet that are formatted for the mobile device.   In other words if a link exists in an article that is not formatted for the mobile device you can still get there. This is great depending ion your web device.   What is very frustrating to me about other sites is that when you click on a link in an article that is not formatted for a mobile device you get redirected to a page that is a mobile home page.

IFS

February 2, 2007

Please enjoy my High Priority Column in the February 2007 issue of Customer Interaction Solutions Magazine.   IFS: Another Hat In The CRM Ring   The world of software is succumbing to a few forces which seem to be operating in stark contrast to one another. In most industries where we see consolidation, it is due to private equity reasons. There are hundreds of billions of dollars being thrown around, and if your company wants to make an acquisition, there may be a waiting list of private equity firms that will want to give you money to make the deal happen.   In addition, the appeal of being a public company has faded for the moment and, as a result, some of the money in the industry has been spent on taking public companies private. One example is the purchase of Aspect by Concerto, creating Aspect Software.   One strong force is that of consolidation which, ironically, in the CRM space is being driven more by Oracle than by private equity companies.
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