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Rich Tehrani
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CRM

Musings: Apple, AT&T, Zultys, M&Ms, Ubiquity, Avaya

January 12, 2007

While the world is going iPhone lawsuit crazy (posts from Andy, Jeff and Aswath) there is a bit of news that seems to be under the radar but crucial. What is it you ask? It is that eBay/PayPal will start distributing key fobs with random security codes. The goal will be to increase security.

Florida is on Sale for ITEXPO!

January 8, 2007

  It is not too late to book your flights to ITEXPO   I just went to Expedia and checked the airfares for the upcoming Internet Telephony Conference & Expo coming up in a few weeks. Boy was I surprised. I have never seen such low fares just two weeks from any show. And this is with no Saturday night stay requirement.

Who is CRM Player Infor?

January 8, 2007

I didn’t think it was possible to have a 2 billion dollar company in the software market that I didn’t know about but Infor is such a company focusing on enterprise applications such as CRM and more. The company competes with the likes of SAP and Oracle and has grown revenue by 300% in the past year. Infor has had a string of acquisitions as of late and the result is a company with 70,000 application customers. I decided it would make sense to have an interview with the company’s Global Director, CRM Product Marketing Patric Timmermans so we could all get a better Idea about who the company is and where they are going.   1) Before we discuss CRM, who is Infor and what are you doing different in the market? Infor recognizes there has been a large gap in the enterprise software market.

Diamonds are For... the Web

January 7, 2007

If you are interested in how a dotcom company made it through the bubble and emerged as a leading diamond retailer -- one of the top three in fact, check out When Buying a Diamond Starts With a Mouse by Gary Rivlin of the New York Times. The story focuses on Blue Nile and the online diamond behemoth says nearly every day, the company sells a ring costing $20,000 to $40,000. Last month alone, more than a dozen people bought diamonds that were so expensive — $50,000 or more — that Blue Nile delivered them in armored trucks with armed guards. The article didn’t mention Amazon.com who is also looking at becoming a major force in the jewelry business.

Channels

January 4, 2007

One of the fastest growing areas of TMCnet is the channels program which are micro-communities of interest. These channels focus on so many topics I can’t list them all but a few of the more recent ones are here for your perusal. The span virtually every area of communications and they are to me the future of the internet. Why?

TMCnet Redesign

January 3, 2007

Today is a pretty big day for me personally. As you know, TMCnet is the world’s leading site for communications and technology information, community building, etc. In fact this past December 2006 saw our traffic reach just under 2 million unique visitors. Our previous record was just over one million.   This is a number unheard of in the competitive space in which we play and we are proud of this fact.   So while our site is not only successful it continues to shine, we knew it also was a busy site.

Sir Terry Matthews

January 3, 2007

Terry Matthews is a living legend in communications and I suppose the only person I will get to meet with a “Sir” in front of their name. For years many people have told me I must meet Terry and for one reason or another we just never connected. Over the years Terry has started 66 companies and only 3 have been unsuccessful meaning they were subsequently rolled back into other companies in the “Matthews family.”.   We often hear of serial entrepreneurs but what separates Terry from virtually all others is his staggering success rate. He not only starts companies at a rapid pace he starts companies that succeed.

Bring a Map

December 29, 2006

I'd like to start this blog entry off by saying Happy New Year and wishing all my readers a tremendous 2007. I hope you are healthy and happy and that your family and all loved ones are as well. Having said that, I cover lots of topics on my blog and many times I focus on telecom and sometimes I get to cover weird stories that are hard to believe   Other times I tie a story into a trade show like the Internet Telephony Conference & Expo (ITEXPO) taking place in 24 days -- January 23-26 at the Ft. Lauderdale Convention Center.   Many times when I write about the show I like to have a hook.

Airline CRM

December 26, 2006

You I don't mean to complain about the airlines and unless I have a terrible experience somewhere I hate to specify the company name in a derogatory fashion. So suffice it to say I am sitting here -- well actually standing since there are no seats, and 20 minutes before the flight is supposed to take off I find out the flight is delayed by an "estimated" 45 minutes.   Now I am not a flight or airline or airport expert but one would imagine if a flight is delayed 45 minutes the airline should know about this more than 20 minutes before takeoff.   In fact I am an advocate of some bold airline somewhere offering some money back if a flight is delayed within 3 hours of departure time.

A Look inside the Call Center

December 17, 2006

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