Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

CRM

Costly CRM

December 16, 2006

OK so I am using a blog as a sounding board to complain. I do this often. Perhaps this is part of my unique charm? Since the holiday season is approaching I will complain without telling you what company I am complaining about. This is my gift to them.

Happy Holidays and Thanks!

December 15, 2006

I would like to take a moment and thank all my readers and wish you all a great holiday season and a Happy New Year. In addition I want to specifically thank you all for visiting TMCnet so frequently as we have once again hit one million unique visitors in the month on November according to WebTrends. This is the second time this year we have done so. (Apparently our October numbers are still being run -- long story. We may have hit this number in that month as well.)   Thank you for making TMCnet the largest community of communications and technology decision makers in the world.   A few things you should know about TMCnet going forward are the site will soon have a more streamlined look that is easier on the eyes.

Costco CRM

December 15, 2006

I have been hearing relatives, friends and just about everyone else tell me how Costco is a great place to buy electronics from as their warranty policy is amazing. You can return things apparently forever. I am no sure if this is the case but it seems everyone is buying from Costco and returning things at will.   At a recent lunch with TMC team members a waiter heard us talking about technology and asked us if we could help him.

Alcatel-Lucent

December 9, 2006

I like the new Alcatel-Lucent logo. It makes me think of a cross between an airline and an ecommerce company. I do really like the way the A and L come together as one. On a separate note the new company's credit rating was reduced to junk by Fitch ratings.

Cisco Systems Rockets Ahead, Beats all Estimates

November 16, 2006

Here is part of my Internet Telephony Magazine Publisher's Outlook December 2006:   -----------   Certainly the biggest news in recent months is that Cisco Systems, the world’s biggest vendor of computer-networking equipment, reported first-quarter 2007 net sales of $8.2 billion (exceeding analyst predictions, which ranged from $7.9 billion to about $8.05 billion) and net income of $1.61 billion (up 28% from last year). In a public statement, Cisco’s CEO John Chambers boasted that the company “achieved, once again, record revenue of approximately $8.2 billion, a 25 percent year-over-year increase and a Cisco standalone increase of approximately 16 percent, which was above our standalone guidance of 11 to 13 percent,” adding, “This is the fastest standalone year-over-year revenue growth rate we have seen in several years.”   After the news appeared, investors jumped into the market, sending Cisco shares surging 7% to a new 52-week high of $27.44. The stock closed that day with a 6% gain, at $26.71 on the Nasdaq. Analysts everywhere either immediately upgraded their rating on the stock to “buy” or else increased their price targets.   The Associated Press quoted Ittai Kidron, an analyst with CIBC: “Few businesses Cisco’s size can claim to have achieved what it did in [the quarter] — outperformance in nearly every product line.

Cantata Layoffs

November 15, 2006

The word on the street is that approximately 50 people (see update) were laid off at Cantata yesterday out of a workforce of 300. Most of the people who were let go are shocked. Sources tell me the reason for the layoffs are soft sales numbers and some speculate the company is facing increased competition in its Excel Switching line. Apparently competitors are providing lower cost solutions.

Inter-Tel Buyout Withdrawal

November 8, 2006


Vector Capital and former Inter-Tel CEO Steven Mihaylo said they withdraw their bid for Inter-Tel. Recently Inter-Tel shareholders rejected the takeover proposal. 11,272,46 shares were voted against the Mihaylo Resolution, representing slightly over 50% of the 22,524,535 shares of the Company's common stock that were represented in person or by proxy.

Stockholders who voted, other than Mihaylo, rejected the resolution by approximately a two to one margin. This is obviously a very substantial number. Mihaylo owns approximately 19.4% of Inter-Tel's outstanding common shares.

Personally I think current management at the company is doing a good job and it would seem shareholders agree.




Web 2.0 meets VoIP and Call Center 2.0

October 27, 2006

If I have to say what the most interesting thing happening in the call center today it is call center 2.0 which like every other concept with a 2.0 moniker means many different things depending on who you are. For this article the definition of call center 2.0 is an application or service that takes advantage of web 2.0

In this case the seamless passing of information between applications and websites (one definition of web 2.0) creates the ultimate new tool for call centers.

SKY-click is a free call center solution which leverages the Skype client and turns this software into a call center solution that scales. It includes important features demanded in a professional solution such as time management, call dispatching, managing the availability of collaborators, missed call solution, feedback management as well as music on hold.

The integration into the corporation’s Web site allows for live human assistance by voice using VoIP, chat/IM and video. SKY-click PRO is available on salesforce.com’s AppExchange and can be run on existing hardware and software environment.

In addition to SKY-click Pro, SKY-click is launching SKIPI.







Heading Home From Lisbon

October 26, 2006

It has been a wild week here in Lisbon at Dialogic Connections and there is so much going through my head. Will the new Dialogic be anything like the old one? Can it generate more interest in telecom? Will more companies be drawn to this market via the company's partner program?

Dialogic Connections 2006 Analysis

October 25, 2006

Perhaps the most important takeaway from the Dialogic Connections event taking place this week in Lisbon, Portugal is that Nick Jensen the President and CEO of Dialogic has a strong vision for where the company is headed. Nick states emphatically that he hates to lose and says his partners need to share this feeling. I got to meet him last night at the first company event since Eicon Networks purchased Intel's media processing assets and formed the new Dialogic.

Nick spent some time talking about industry growth around the world and the most noteworthy is the fact that Asia/Pacific is growing quite rapidly and not just in percentages but in dollars. You need to take this market seriously as they are great partners and formidable competitors he stated.

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