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Rich Tehrani
CEO
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CRM

Diamonds are For... the Web

January 7, 2007

If you are interested in how a dotcom company made it through the bubble and emerged as a leading diamond retailer -- one of the top three in fact, check out When Buying a Diamond Starts With a Mouse by Gary Rivlin of the New York Times. The story focuses on Blue Nile and the online diamond behemoth says nearly every day, the company sells a ring costing $20,000 to $40,000. Last month alone, more than a dozen people bought diamonds that were so expensive — $50,000 or more — that Blue Nile delivered them in armored trucks with armed guards. The article didn’t mention Amazon.com who is also looking at becoming a major force in the jewelry business.

Channels

January 4, 2007

One of the fastest growing areas of TMCnet is the channels program which are micro-communities of interest. These channels focus on so many topics I can’t list them all but a few of the more recent ones are here for your perusal. The span virtually every area of communications and they are to me the future of the internet. Why?

TMCnet Redesign

January 3, 2007

Today is a pretty big day for me personally. As you know, TMCnet is the world’s leading site for communications and technology information, community building, etc. In fact this past December 2006 saw our traffic reach just under 2 million unique visitors. Our previous record was just over one million.   This is a number unheard of in the competitive space in which we play and we are proud of this fact.   So while our site is not only successful it continues to shine, we knew it also was a busy site.

Sir Terry Matthews

January 3, 2007

Terry Matthews is a living legend in communications and I suppose the only person I will get to meet with a “Sir” in front of their name. For years many people have told me I must meet Terry and for one reason or another we just never connected. Over the years Terry has started 66 companies and only 3 have been unsuccessful meaning they were subsequently rolled back into other companies in the “Matthews family.”.   We often hear of serial entrepreneurs but what separates Terry from virtually all others is his staggering success rate. He not only starts companies at a rapid pace he starts companies that succeed.

Bring a Map

December 29, 2006

I'd like to start this blog entry off by saying Happy New Year and wishing all my readers a tremendous 2007. I hope you are healthy and happy and that your family and all loved ones are as well. Having said that, I cover lots of topics on my blog and many times I focus on telecom and sometimes I get to cover weird stories that are hard to believe   Other times I tie a story into a trade show like the Internet Telephony Conference & Expo (ITEXPO) taking place in 24 days -- January 23-26 at the Ft. Lauderdale Convention Center.   Many times when I write about the show I like to have a hook.

Airline CRM

December 26, 2006

You I don't mean to complain about the airlines and unless I have a terrible experience somewhere I hate to specify the company name in a derogatory fashion. So suffice it to say I am sitting here -- well actually standing since there are no seats, and 20 minutes before the flight is supposed to take off I find out the flight is delayed by an "estimated" 45 minutes.   Now I am not a flight or airline or airport expert but one would imagine if a flight is delayed 45 minutes the airline should know about this more than 20 minutes before takeoff.   In fact I am an advocate of some bold airline somewhere offering some money back if a flight is delayed within 3 hours of departure time.

A Look inside the Call Center

December 17, 2006

Costly CRM

December 16, 2006

OK so I am using a blog as a sounding board to complain. I do this often. Perhaps this is part of my unique charm? Since the holiday season is approaching I will complain without telling you what company I am complaining about. This is my gift to them.

Happy Holidays and Thanks!

December 15, 2006

I would like to take a moment and thank all my readers and wish you all a great holiday season and a Happy New Year. In addition I want to specifically thank you all for visiting TMCnet so frequently as we have once again hit one million unique visitors in the month on November according to WebTrends. This is the second time this year we have done so. (Apparently our October numbers are still being run -- long story. We may have hit this number in that month as well.)   Thank you for making TMCnet the largest community of communications and technology decision makers in the world.   A few things you should know about TMCnet going forward are the site will soon have a more streamlined look that is easier on the eyes.

Costco CRM

December 15, 2006

I have been hearing relatives, friends and just about everyone else tell me how Costco is a great place to buy electronics from as their warranty policy is amazing. You can return things apparently forever. I am no sure if this is the case but it seems everyone is buying from Costco and returning things at will.   At a recent lunch with TMC team members a waiter heard us talking about technology and asked us if we could help him.
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