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VoIP Trends

February 2, 2006

I have now been asked three times in one day what the trends were from the last Internet Telephony Conference & Expo last week in Ft. Lauderdale, Fl. I would have to say that the fixed mobile convergence and IMS conference tracks had a tremendous amount of energy and were standing room only. These sessions were just about as exciting as it gets and conferees and speakers seemed to feel that the audience was thirsty for more information. We have been asked by more than one speaker to dedicate more time to these sessions just to allow for the large amount of Q&A.

At the opposite end of the VoIP spectrum is IP contact centers where the sessions were also standing room only. The contact center market had seemed to slow for a few years.

Google Buys TellMe

February 1, 2006

One of the predictions The Deal made on CNBC today is that Google will buy voice portal pioneer Tellme. This is a logical acquisition as Tellme is a very strong player in voice portals and as a bonus is profitable. The acquisition would allow people to access Google's services from telephones almost as easily as they do on the web. As a bonus, their office is not too distant from Google's.

IP Telephony Trends

January 31, 2006

I got a hold of this trends piece and thought it worth passing on. I like it. It is kind of a mix between article and advertorial but is still educational:

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SOS Spots Hot Trends in IP Telephony for 2006






By Gia McNutt, chief executive officer, SOS

Don't you wish you had a crystal ball to foresee the path of IP Telephony in 2006? You're in luck.


West Buys Intrado

January 30, 2006

TMC's Customer Interaction Solutions (CIS) Magazine has been ranking the teleservices outsourcers for more than two decades bestowing the coveted Top 50 award to these companies. Another of our business units is the Internet Telephony brand. Sometimes these two brands cross over. This happens in the case of IP contact centers or hosted contact center solutions or call centers dedicated to telecommunications carriers.

Now we have yet another example as West Corporation a world leader in teleservices outsourcing has purchased Intrado a world leader in 911 solutions.

Just in Time Marketing

January 30, 2006

I spend at leas 30% of my time traveling. Quite often I receive e-mails from travel companies while on the road. I am on the mailing list for many hotels and airlines. What I find interesting is that while staying at hotel brand X, I receive e-mail from the same hotel brand telling me about specials in other hotels the company owns.

The one missing ingredient in my opinion is a thank you.

Suggestion Engines

January 23, 2006

It would seem that software that uses the tastes of large number of people to help suggest products based on your past experiences can significantly increase sales. If the technology is not implemented correctly or nut not implemented at all, it can potentially create problems.

Just ask Wal-Mart who suggested "Planet of the Apes" and "Ace Ventura: Pet Detective" as movies whenever customers ordered Martin Luther King, "I have a Dream." (article).

Back in 2000 a company called NetPerceptions was doing a great deal of innovative things in this market. They had a suggestion engine that seemed very useful. I wrote about them at least once.



Homeshoring

January 22, 2006

There was a great article in BusinessWeek a while back titled Call Centers in the Rec Room focusing on how companies are beginning to recognize the problems associated with outsourcing to countries that have agents witch accents. Apparently companies are beginning to realize the cost of losing customers and acquiring new ones.

There was another equally good article on TMCnet titled A Victory for the Home Agent Business Model that focuses on Willow CSN and their contribution to the industry. Having known Willow for about a decade or so I can say without hesitation that this company had the vision to espouse home agents before the industry was an industry. Hats off to Willow CSN for being ahead of their time and more importantly lasting long enough to reap the rewards of being first.

TMCnet in Top 1,000 Sites in World!

January 21, 2006

I had decided not to say anything about TMCnet's Alexa ranking until we hit triple-digits. We set a few new records since our 1,151 daily record back on January 5 of this year but I wanted to keep quiet until we hit 999 or better.

Well to my amazement someone sent me our new daily number today and boy was I thrilled. We have hit 1,000! This number is not unexpected as our servers are under full load and we are continually buying new equipment to keep up with the massive demand.

Marc Benioff Strikes Back

January 19, 2006

I love Marc Benioff’s messages to the industry. He never fails to blast his competition who in this case is virtually the entire software industry. Take a look at this paragraph for example:

Meanwhile, leaders of legacy platforms are undeterred in their belief that the answer for software that didn’t deliver on its promise is yet more software. We understand that this evening Oracle will announce its Fusion stack of large application after application.

Asterisk Certification

January 18, 2006

Be sure to check out the Asterisk certification at Internet Telephony Conference & Expo next week. We are very proud to be expanding TMC University’s certifications into a new area. If you are interested in getting certification in open-source VoIP be sure to come to ITEXPO next week and partake in the learning and certifying!

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Open Source/Asterisk Certification Program Added to INTERNET TELEPHONY Conference & EXPO Program

Norwalk, CT, [January 18, 2006] - Technology Marketing Corporation (TMC) today announced that a special TMC University™ certification course covering Open Source and Asterisk, the open source PBX will be offered to attendees at next week’s INTERNET TELEPHONY Conference & EXPO East 2006 in Ft. Lauderdale, Florida.

The conference will be held January 24-27, 2006 at the Ft. Lauderdale/Broward County Convention Center in Ft. Lauderdale, Florida. TMC University Open Source/Asterisk Certification will take place on Thursday, January 26, 2006.

Attendees of TMC University’s Open Source/Asterisk Certification courses who successfully pass a comprehensive exam will receive certification from TMC University that they have completed the course and understand open source technologies.

According to TMC president and INTERNET TELEPHONY Conference Chairman, Rich Tehrani, open source technologies are revolutionizing PBX technology, replacing costly hardware with new, customizable software options.

“Open source is one of the fastest growing segments of VoIP.













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