Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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Suggestion Engines

January 23, 2006

It would seem that software that uses the tastes of large number of people to help suggest products based on your past experiences can significantly increase sales. If the technology is not implemented correctly or nut not implemented at all, it can potentially create problems.

Just ask Wal-Mart who suggested "Planet of the Apes" and "Ace Ventura: Pet Detective" as movies whenever customers ordered Martin Luther King, "I have a Dream." (article).

Back in 2000 a company called NetPerceptions was doing a great deal of innovative things in this market. They had a suggestion engine that seemed very useful. I wrote about them at least once.



Homeshoring

January 22, 2006

There was a great article in BusinessWeek a while back titled Call Centers in the Rec Room focusing on how companies are beginning to recognize the problems associated with outsourcing to countries that have agents witch accents. Apparently companies are beginning to realize the cost of losing customers and acquiring new ones.

There was another equally good article on TMCnet titled A Victory for the Home Agent Business Model that focuses on Willow CSN and their contribution to the industry. Having known Willow for about a decade or so I can say without hesitation that this company had the vision to espouse home agents before the industry was an industry. Hats off to Willow CSN for being ahead of their time and more importantly lasting long enough to reap the rewards of being first.

TMCnet in Top 1,000 Sites in World!

January 21, 2006

I had decided not to say anything about TMCnet's Alexa ranking until we hit triple-digits. We set a few new records since our 1,151 daily record back on January 5 of this year but I wanted to keep quiet until we hit 999 or better.

Well to my amazement someone sent me our new daily number today and boy was I thrilled. We have hit 1,000! This number is not unexpected as our servers are under full load and we are continually buying new equipment to keep up with the massive demand.

Marc Benioff Strikes Back

January 19, 2006

I love Marc Benioff’s messages to the industry. He never fails to blast his competition who in this case is virtually the entire software industry. Take a look at this paragraph for example:

Meanwhile, leaders of legacy platforms are undeterred in their belief that the answer for software that didn’t deliver on its promise is yet more software. We understand that this evening Oracle will announce its Fusion stack of large application after application.

Asterisk Certification

January 18, 2006

Be sure to check out the Asterisk certification at Internet Telephony Conference & Expo next week. We are very proud to be expanding TMC University’s certifications into a new area. If you are interested in getting certification in open-source VoIP be sure to come to ITEXPO next week and partake in the learning and certifying!

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Open Source/Asterisk Certification Program Added to INTERNET TELEPHONY Conference & EXPO Program

Norwalk, CT, [January 18, 2006] - Technology Marketing Corporation (TMC) today announced that a special TMC University™ certification course covering Open Source and Asterisk, the open source PBX will be offered to attendees at next week’s INTERNET TELEPHONY Conference & EXPO East 2006 in Ft. Lauderdale, Florida.

The conference will be held January 24-27, 2006 at the Ft. Lauderdale/Broward County Convention Center in Ft. Lauderdale, Florida. TMC University Open Source/Asterisk Certification will take place on Thursday, January 26, 2006.

Attendees of TMC University’s Open Source/Asterisk Certification courses who successfully pass a comprehensive exam will receive certification from TMC University that they have completed the course and understand open source technologies.

According to TMC president and INTERNET TELEPHONY Conference Chairman, Rich Tehrani, open source technologies are revolutionizing PBX technology, replacing costly hardware with new, customizable software options.

“Open source is one of the fastest growing segments of VoIP.













ITEXPO Plug

January 10, 2006

Here is an informational e-mail we are about to send out. I think it is blogworthy because so many people have been e-mailing me with questions answered by this e-mail. The energy level in the VoIP space is incredible and I can’t wait to host this show in sunny Florida. Interestingly it isn’t as cold as it normally is in the northeast at the moment which means you probably can still get good prices on plane tickets to attend the show.

One would imagine that in two weeks it will become much colder in the midwest and on the east coast and you could conceivably be enjoying the sun in Florida on your way to ITEXPO while simultaneously escaping the frigid temperatures that are bound to hit us sooner or later.


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INTERNET TELEPHONY Conference & EXPO East 2006 January 24-27, 2006 - Ft. Lauderdale Convention Center www.itexpo.com
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Build Your Business at INTERNET TELEPHONY

First VoIP Conference of 2006 Begins in Two Weeks!


The most compelling reason to attend INTERNET TELEPHONY Conference & EXPO this month (yes, we open the show in 14 days!) in sunny Ft. Lauderdale, Florida is to see how to use VoIP to improve your business.













TMCnet Testimonial from Warren Buffet

January 6, 2006

I sent this e-mail to the TMC team today and thought we have so many more people coming to TMCnet now that many of my newer readers may not be familiar with this news. We are obviously very proud to receive such a letter and once again thanks to all of you for helping to make TMCnet so successful.

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Team,

I just want to make sure you are all aware that Warren Buffet sent Tracey Schelmetic a complimentary e-mail about her tmcnet article a while back.

We have added so many new people in the last months, I am not sure everyone knows about it.

Enjoy!

In case you aren’t aware, Mr. Buffet is one of the most well-known investors in the world and founded the Berkshire Hathaway fund that owns companies like Geico.











SER Update

January 5, 2006

Alexa Record: 1,151

January 5, 2006

I just sent this e-mail to my fellow TMC team members and just had to share it with everyone as I am so happy with the news:

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From: Rich Tehrani
Sent: Thursday, January 05, 2006 3:14 PM
To: All TMC Team Members;
Subject: New Alexa Record for one day, 1,151

Congratulations team!

http://www.alexa.com/data/details/traffic_details?&range=2y&size=medium&compare_sites=&y=t&url=tmcnet.com#top

Traffic Rank for tmcnet.com (what's this)

















Today

1 wk. Avg.

3 mos.

Deploying New Services

January 4, 2006

I received this article recently from Lucent. It is an article about Lucent services but it nevertheless is worthy of reading as it details some next generation services we will be seeing service providers deploy in the future. For example I like the idea of video greetings that can be sent via “virtual characters.”

I also like the idea of celebrity greetings and certainly these are being rolled out slowly but surely. I think many people would love a Donald Trump greeting that says “Thanks for calling… To avoid getting fired leave a detailed message after the tone.”

There is more to the article but if you are intrigued so far, give it a read and feel free to leave your comments at the bottom.

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