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Rich Tehrani
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CRM

Broadvox Reaches For the Cloud With Cypress Buy

January 17, 2011

20 things you need to know but didn’t have had time to ask

SIP Trunking leader Broadvox just completed their acquisition of Cypress Communications resulting in a nationwide VoIP and MPLS-enabled network blending the benefits of traditional telecommunications with the latest in IP trunking.

 

In a conversation with David Byrd, the company’s Executive Vice President of Sales and Marketing I had a chance to ask a number of questions which shine light on this deal.

The Ultimate Social CRM Prank

January 14, 2011

While typical negative social CRM experiences are sent via Twitter and Facebook, occasionally companies get their reputation tarnished via Youtube. This is the case in one of the most elaborate pranks ever where a container was dropped in front of Mobistar’s headquarters in Belgium blocking all traffic. Security at this building with 2,000 employees called the phone number listed on the container only to be connected to the comedians inside the container who repeatedly put security on hold, played music and basically drove them crazy.

This may be one of the most sophisticated acts ever seen of people acting out against a company in response to poor customer service.

ITEXPO East 2011 Attendance up 52%

January 13, 2011

For those of you who attended the ITEXPO and related events last year in Miami, you remember it was a very strong show with great attendance. The conference usually draws from all over the world – especially Latin America, the Caribbean, Europe, the Central and Eastern US and of course Canada.

The even better news about this upcoming event Feb 2-4, 2011 at the Miami Beach Convention center is the numbers are trending much better than last year. My marketing team just sent over the comparable stats and here they are:

  • Overall attendance up 52% over same time last year
  • Paid conference attendance up 54% over same time last year
  • Loews hotel block up 31% over last year

The event has certainly grown and there are currently 13 collocated events as follows.

SIP and HTML5 Convergence: Are You Ready?

January 5, 2011

Carl Ford is the loveable guy in the IP communications space I used to compete with but we are now family. It is really a great partnership and his company, Crossfire Media has partnered with TMC on a number of events including SIP Tutorial which has been held three times and has educated companies of all sizes, major telcos and technical staffs working at prestigious Ivy League schools.

The next event will be collocated with ITEXPO East 2011 in Miami this February 2-4 and I asked Carl for a few reasons to attend and macro trends which will be discussed.

He mentioned recent SIP meetings in China which show the need to keep current on SIP standards and HTML5 in particular which will integrate with SIP in the future.

Incredible New Content at ITEXPO East 2011 Next Month

January 5, 2011

If you haven’t checked out the ITEXPO home page in a while please do so because the show evolves as rapidly as the markets do with relevant quality content being added constantly. There is virtually no part of the tech market which will help you and your company that is not covered from multiple angles.

For example VI-Peering focuses on the IP peering space, the Business Video Expo focuses on the increased use of video by companies and Super WiFi Summit focuses on how white spaces could absolutely revolutionize the way broadband access is delivered via the disruptive use of radio frequency white spaces which are open and free.

Another addition is Telecom One-on-One powered by DealCenter and taking place Tuesday, Feb 1st, 2011 from 2-5 PM.

Facebook Worth $50B, Where is your Social CRM Strategy?

January 4, 2011

Look, I don’t know if Facebook is worth $50 billion but I can tell you with its massive momentum acceleration in users and page views, advertising revenue will continue to grow at a geometric rate. The company has about two billion dollars in sales right now and is barely scratching the surface in terms of the additional paid services it could potentially offer. An app store for example could bring in massive revenue and as local advertising is integrated into the mix, the value of the page views will increase dramatically.

It is easy to see the company will be reinvesting in its platform making Facebook even more sticky and as it does so, social media becomes that much more important to all companies because simply stated, this is were your customers live.

MySpace May Layoff 550, Relies on Facebook for Traffic

December 31, 2010

Obviously most every site relies on Facebook for traffic but in the case of MySpace a whopping 18% of the traffic comes from Facebook – the top upstream site in-fact according to Alexa. The next highest referral sites are Google at 14% and Yahoo! at 5.5% making Facebook a crucial resource for MySpace in terms of traffic. What may be worse for MySpace is that once people are done visiting a MySpace page, Facebook is the #1 site they visit – 18.66% of the time in fact.

Skype, FCC, IBM and Tech News Before New Year's

December 30, 2010

While the week before Christmas and New Year’s is typically slow with regards to news, the huge blizzard which hit the northeast really started things off with a bang. A foot-and-a-half of snow hit the area around TMC headquarters in Norwalk, CT with drifts totaling a few feet in height. Airports were backed up and some streets took days to plow well.

Skype has been busy

9 Social CRM Tips For 2011

December 27, 2010

Facebook Just Overtook Yahoo! in unique visitors and you Still Have no Social CRM Strategy?

Facebook just overtook Yahoo by a comfortable amount to become the third largest website in the world according to comScore. The world’s leading social networking site attracted 648 million unique visitors in November 2010 and this compares to just 630 million for Yahoo.

It is obvious the growth of social networking is not slowing down any time soon and as more and more commerce is being initiated based upon social network chatter; the need for companies to monitor and participate in these online conversations grows by the day. Yet with all the growth in the market, social CRM is something most companies aren’t focusing on in a concerted way.

Giving Back to At-Risk Youth

December 23, 2010

I love to see companies give back to their communities and people in need.

In fact you may have noticed as of late I have become an advocate of smaller government with far less overhead and taxes; in-part so organizations and wealthy individuals can have more money to spend on causes they deem wealthy.

The alternative where higher tax rates are imposed and the proceeds used to benefit special-interest groups with voting power never has and never will make sense to me.

To me, the American Dream is to start from humble means and make a positive difference on the lives of others through continued success.

So when I heard Interactive Intelligence starting a foundation for at-risk youth, I couldn't help but smile.

It's worth pointing out other companies who are successful and have made a difference via charity include Google, Salesforce.com and Facebook.

During this time of holiday cheer, it is gratifying to see companies taking the proceeds from their success and using them to help others.

When you allocate your charitable contributions at year-end and beyond, you may want to consider this foundation.

Here are some details:

  • Funds raised by the foundation are distributed to a small number of not-for-profit organizations roughly commensurate with the Interactive Intelligence Inc. employee distribution in Indiana (66%), Non-Indiana U.S. (19%), and Non-U.S. (15%).
  • Monetary distribution decisions are made one time each year by the foundation’s board of directors.
  • Special emphasis is placed on projects that promote technology education amongst the targeted at-risk youth sector.
  • At the decision of the board of directors, a portion of the foundation’s funds may be directed at times to assist world crises or natural disasters.


















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