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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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Rates Technology Sues Google

December 27, 2005

Many months back I wrote an article on Rates Technology Inc.– A company with a patent portfolio currently being used to persuade VoIP equipment and service vendors to pay a fee in exchange for protection from a patent infringement lawsuit. I wasn’t sure if people would care about my article because there were few references to Rates Technology on the Internet. Since Rates Technology has been around for years I certainly wasn’t discovering them but it does seem I was the first to take the time to explain how the company works.

Fast forward about eight months. Today I received an e-mail from Tom Keating telling me that Om Malik has linked to me in his blog regarding Rates Technology.

I was pretty blown away as I thought I would never hear about this company again.



Salesforce.com Outage

December 22, 2005

According to this article Salesforce.com had an outage yesterday. The company today confirmed that there were interruptions in system availability between 9:30 a.m. and 12:41 p.m. Eastern time and 2 p.m.

Blackberry Up To Their Neck

November 30, 2005

SOA, SCA and SDO

November 29, 2005

Service oriented architectures are something I have been writing more and more about recently. Expect SOA and communications to become more intricately intertwined. Announcements like this are great because it shows the massive amount of collaboration SOA is bringing to an industry of once closed and proprietary standards.

Here is an excerpt:

The SOA Programming Model specifications include the Service Component Architecture (SCA) to simplify the development of creating business services and Service Data Objects (SDO) for accessing data residing in multiple locations and formats.

SCA provides an open, technology neutral model for implementing IT services that are defined in terms of a business function and make middleware functions more accessible to the application developer.  SCA also provides a model for the assembly of business solutions from collections of individual services, with control over aspects of the solution such as access methods and security.   Vendors working to create SCA include BEA Systems, IBM, IONA, Oracle,

SAP, Siebel and Sybase.

SDO complements SCA by providing a common way to access many different kinds of data.





SER For Sale

November 29, 2005

Rumor has it SER is for sale and has $50 million in sales for the year. The sale makes good sense as a good part of the company’s inbound strategy was dependant on Aspect and now Aspect is owned by archrival Concerto (the company is now called Aspect Software).

SER has the absolute cream of the crop clients in the contact center space and this makes it a great buy. The downside is its overdependence on outbound which is seen as a negative.

Potential acquirers are likely Concerto of all people but don’t count out a fund who has investments in the call center space. Many funds are flowing with money and are looking for new places to invest.



SalesForce.com - The Business Web

November 10, 2005

Thank You Marc Benioff for making my job more interesting. Compared to so many other CEOs who are reserved and diplomatic this guy just doesn't belong. I suppose when you have the track record of success Benioff does by launching an ASP with thousands of others and are the only major one left standing, you can be a bit -- well you can be anything you want I suppose.

IPCommunications.com

October 24, 2005

TMC is very proud to have launched the world's most authoritative site on IP Communications. IPCommunications.com is the place to check for information on next-generation communications. From development trends to enterprise articles to information on IMS, VoIP, video and SIP... You won't find a better place to go every day to keep up to date on the most exciting IP Communications market.

Converged Contact Center Webinar Today

October 20, 2005

I am involved with a webinar today _ I will be one of the speakers. The seminar is very interesting as it discusses how SOA, contact centers and multichannel integration all come together.

The company who is co-presenting the webinar with TMC is called M1 Global and I am pretty impressed with all they do. They have a different perspective on contact centers and tie together disparate elements more neatly.

Using drag-and drop visual modeling tools you have access to a carrier class contact management system that lives in the cloud. Well at least in this case the cloud is equipment collocated in the MCI network.

I would write more but I have to go practice and proof my slides.





Excel Switching User Conference

October 18, 2005

Aspect Software Buys Sivox Technologies

October 16, 2005

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