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Rich Tehrani
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Converged Contact Center Webinar Today

October 20, 2005

I am involved with a webinar today _ I will be one of the speakers. The seminar is very interesting as it discusses how SOA, contact centers and multichannel integration all come together.

The company who is co-presenting the webinar with TMC is called M1 Global and I am pretty impressed with all they do. They have a different perspective on contact centers and tie together disparate elements more neatly.

Using drag-and drop visual modeling tools you have access to a carrier class contact management system that lives in the cloud. Well at least in this case the cloud is equipment collocated in the MCI network.

I would write more but I have to go practice and proof my slides.





Excel Switching User Conference

October 18, 2005

Aspect Software Buys Sivox Technologies

October 16, 2005

Does Speech Technology Work?

October 15, 2005

During the birth of any technology that replaces people with automation there is a high level of frustration until the technology gets to a level where it is ready to be accepted by the majority of consumers.

When the first ATM machines appeared many people complained that banks were losing their personal touch. But when you needed $500 cash at 8:00 p.m. in the evening there was no personal touch to be found. Yes, convenience trumped the teller and I will never ever go back to a bank teller – except possibly at gunpoint.

Similarly when the first voicemail systems were produced most corporations said they were too impersonal and they would never use them.



Contact Center Turnaround Webinar

October 15, 2005

Hope to see you on the web in the near future at this webinar. I am looking forward to it. I recently spoke with the M1 management team and was impressed with their knowledge of contact centers and how to make them more productive and intelligent. This is definitely not going to be a webinar with info you can get anywhere else.

Today’s Webinar

October 13, 2005

SugarCRM Contest

October 8, 2005

One of the more amazing aspects of open source software is the open source community. SugarCRM recently announced the 100th extension to its Sugar Suite open source CRM platform as well as a contest for developers with prizes totaling $2,500 in cash and prizes.

Over 2,000 developers have joined SugarForge.org in the last 14 months. This is quite an accomplishment.

In any open source project there is always a handful of developers that do most of the work.



Plantronics Voyager 510S

September 30, 2005

I have been using the Plantronics Voyager 510S for over a month. I have used the headset every day and night during this time. I wanted to put it through its paces before writing about it. The precise product I have is the Plantronics Voyager 510S Bluetooth Headset System as it says here on the box.

The headset itself works with both an office phone and your bluetooth enabled phone/device.

Salesforce.com Hires Siebel Workers

September 30, 2005

Marc Benioff has found more ways to keep his name in the news and that of his company than virtually any other tech exec I have ever seen. He is a master promoter. He took an ASP and guided it through the most turbulent tech market we could have had and somehow made it through to a successful IPO and has gotten to the point where Salesforce.com and Siebel are typically mentioned in the same sentence.

Even if you think he is over the top or too much of a promoter or just not buttoned down enough, you have to give him tremendous credit for what he has achieved.

Here is his latest announcement:

The on-demand revolution has never shown greater momentum. As the legacy client-server world consolidates, Salesforce.com has been posting record revenue, profit and subscriber growth.





Do Not Call

September 28, 2005

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