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Rich Tehrani
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CRM

Today’s Webinar

October 13, 2005

SugarCRM Contest

October 8, 2005

One of the more amazing aspects of open source software is the open source community. SugarCRM recently announced the 100th extension to its Sugar Suite open source CRM platform as well as a contest for developers with prizes totaling $2,500 in cash and prizes.

Over 2,000 developers have joined SugarForge.org in the last 14 months. This is quite an accomplishment.

In any open source project there is always a handful of developers that do most of the work.



Plantronics Voyager 510S

September 30, 2005

I have been using the Plantronics Voyager 510S for over a month. I have used the headset every day and night during this time. I wanted to put it through its paces before writing about it. The precise product I have is the Plantronics Voyager 510S Bluetooth Headset System as it says here on the box.

The headset itself works with both an office phone and your bluetooth enabled phone/device.

Salesforce.com Hires Siebel Workers

September 30, 2005

Marc Benioff has found more ways to keep his name in the news and that of his company than virtually any other tech exec I have ever seen. He is a master promoter. He took an ASP and guided it through the most turbulent tech market we could have had and somehow made it through to a successful IPO and has gotten to the point where Salesforce.com and Siebel are typically mentioned in the same sentence.

Even if you think he is over the top or too much of a promoter or just not buttoned down enough, you have to give him tremendous credit for what he has achieved.

Here is his latest announcement:

The on-demand revolution has never shown greater momentum. As the legacy client-server world consolidates, Salesforce.com has been posting record revenue, profit and subscriber growth.





Do Not Call

September 28, 2005

Open Source Helps Rita Victims

September 24, 2005

Performance Optimization Talk

September 21, 2005

As you may recall I am speaking at the Black Point Inn today at a call center performance optimization seminar. When I embarked upon this location I entered it in my GPS and was off -- or so it would have been in a perfect world.

When I looked for the city of Prouts Neck, Maine, my GPS decided it would not cooperate. No amount of cajoling would allow me to enter my final destination without a city that the system would recognize.

Did I give up? No way.



Katrina Telemarketing Ban Lifted

September 16, 2005

Amazon.com Customer Care Center

September 13, 2005

Oracle Buys Siebel

September 12, 2005

Oracle Buys Siebel

Months back I mentioned in my High Priority column in Customer Interaction Solutions magazine that there are web rumors of Oracle buying Siebel. Siebel is the perfect company for Oracle to acquire as it allows Ellison’s company to get large amounts of new maintenance revenue to help fuel the company’s need to constantly grow.

Today MarketWatch reported that indeed Oracle will purchase Siebel for $3.6 billion dollars.

This is not a good deal for the customer in my opinion as Siebel is the CRM leader and as such is focused exclusively on the customer relationship management market. A purchase by Oracle will no doubt dilute focus and attention from CRM, making it just another product line instead of a core strategy.

We can expect reduced innovation as there will be more of a focus on a cohesive software strategy as opposed to making and selling the world’s best CRM software.

Others will argue that in a world where integration becomes more and more important, Oracle will be able to leverage Siebel and have it talk seamlessly with other applications in the company’s portfolio. Yes, that is true but it removes the best of breed argument IT managers make when deciding what products to purchase.









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