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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Call Center

20 Years Later, Dialpad Disrupts Communications Again

December 8, 2017

History was made this week As Dialpad launched a free version of their UCaaS platform for up to five users. This amounts to a savings of over one-thousand-dollars. Craig Walker the Founder and CEO of the company launched the original Dialpad just under 20 years ago, an innovative service allowing anyone to call a US number for free over the internet via their web portal.

Craig has been a visionary in the space for the decades we have known him.

Dialpad Debuts New Gmail Add-on in G Suite Marketplace

October 24, 2017

Dialpad spun out of Google for all practical purposes and still uses the Google cloud or GCP so its a natural application to be part of the new G Suite marketplace.

What does this new partnership mean to Dialpad customers? Simple... They can now access their communications - text and voice from within their email client. Specifically, when you are emailing on an Android device or desktop browser, you will see a drawer to the right allowing calls to be placed or texting to be initiated.

Once activated, the Dialpad Add-on enables users to message, call, view history or save a new contact from within Gmail. 



Digital Transformation Gone Wrong: Did Macy's Fail?

October 19, 2017

Amazon will be moving into six floors at 300 Pine Street, a historic epicenter of Seattle retail, home to Macy’s. In fact, Amazon has committed to approximately 1.2 million square feet of new office space in Seattle recently.

Do you remember when Macy’s was Amazon?

There was a time when you could buy underwear, a stereo system, a bed, knives and forks and just about anything at Macy’s.

Spikko Brings Multiple Numbers and Recording to Mobile Phones

October 9, 2017


While there are a number of companies who can add phone numbers to mobile phones via VoIP, Spikko takes a different approach. The company allows a mobile device to have a single SIM and multiple local numbers with global call-recording added as one of its optional services. The company supports most countries but there are around 50 primary ones.

I spoke with company representative Ron Barak about the company's differentiators and he mentioned that they have their data center in the Amazon cloud in Ireland and from there they allow phones to work as local devices on multiple networks. They have negotiated great rates for customers - 2-3 cents per minute per call, $10/month for call recording and $5-$6 per number.


Why IoT Companies Will Soon be Chasing Lumavate

September 5, 2017

Few people have heard of Lumavate but at the conclusion of this post you'll be convinced that they likely point to the future of at least one segment of the IoT market.

Before we get into the company, lets delve into the company's latest news. Don Brown has led a $2 million dollar seed investment.

The reason this matters has to do with integration.

Dr. Don Brown is someone who gets a fraction of the press he deserves. If he lived in Silicon Valley, the tech media would worship him 24x7. Because his last company was located in Indiana, he flew somewhat under the radar of the general media while revolutionizing the way trillions of dollars were spent in the call center market.

I first met Don when he launched Interactive Intelligence around 1995.







Tunnel is the Professional way Call Centers Text Customers

September 4, 2017

WhatsApp revolutionized consumer texting. Slack did it for business. Tunnel wants to do it for call centers.





There is no shortage of vendors who will allow your call center to send text messages via an API.

StaffAlerter Provides Value in Emergency Notification and IoT

July 8, 2017

With terrorist attacks and other shooting incidents becoming commonplace, the need to quickly notify large groups of people regarding dangerous situations seems to have never been greater. While many of the solutions on the market are targeted at governments or large police departments, the emergency notification system on a budget market has been neglected.

Enter StaffAlerter, the infinitely flexible solution which combines the power of IoT-like sensors with IFTTT real-world flexibility. By this we mean that the system can be easily programmed to sense an emergency button being activated in the freezer and then proceed to unlock the freezer door.

New Flowroute Customer Onboarding Platform Lubricates CSP Porting

April 17, 2017



Smoothly and effectively onboarding new enterprises is one of the most significant operational challenges for cloud communications providers. Flowroute is aiming squarely at helping these companies deliver an excellent experience for companies migrating to their services.

In a recent meeting with Dan Nordale and Dave Rich, they told me they asked themselves, "Why is it so easy to get a gmail account but not so easy to get telecom configured for business?"

And thus the Flowroute mission was born.

The company helps its customers in the following ways:

  • Onboarding API: Through an Onboarding API, Flowroute helps communication service providers manage the lifecycle of customer onboarding, from order submission to completion.
  • Bulk port orders: Gives CSPs the ability to create and manage thousands of port orders at once through the its web-based application.
  • Real-time event updates: Provides end-users access to the entire onboarding journey, including real-time messages from Flowroute’s number and porting experts.
  • Number feature automation: Enables automated configuration of CNAM, E911, call routing and name assignments during onboarding.
  • Quality Control: Sends automated verifications to confirm phone number transition through NPAC, the National Portability Administration Center.
The most impactful statement made in the interview "90% of enterprises run their PBX inside a firewall." It will flip in five years. Meaning we ar going from UC to UCaaS.

And as enterprises move to the cloud, Flowroute is trying to take away the pain of delayed ports and minimize the exposure customers have to tech issues.

By automating and approving onboarding, they help carriers expand their product sets as they no longer need to focus as much on these areas.



















CounterPath Bria-X Delivers Cost-Effective UCaaS Solution

April 16, 2017

In the 1990s Novell had a lock on servers in the enterprise. There was no Linux but SCO UNIX and IBM's AIX were the closest thing we had. Microsoft owned the desktop and parlayed their desktop position to oust Novell and rule not only desktops but servers.

This is what I thought of when I met with Todd Carothers of CounterPath. The company pretty much dominates the SIP soft-client space on mobile devices. 



Now, as companies are moving to UCaaS, CounterPath sees an opportunity to parlay their strength in mobile software into a complete package.





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