Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Call Center

Voicemail Transcription Patent

July 12, 2007

I Get by with a Little Help from my Friends   Here is a patent on voicemail transcription from one of the founders of SpinVox who I met with some months back. The patent does describe having live operators listen to and correct voicemails which are transcribed to text. This does not mean all voicemails are sent to live operators but one of my readers sent me this link and it is worth sharing. The text of the patent is below.   ---   Voicemail is received at a voicemail server and converted to an audio file format; it is then sent or streamed over a wide area network to a voice to text transcription system comprising a network of computers.

Voicemail Transcription Patent

July 12, 2007

I Get by with a Little Help from my Friends   Here is a patent on voicemail transcription from one of the founders of SpinVox who I met with some months back. The patent does describe having live operators listen to and correct voicemails which are transcribed to text. This does not mean all voicemails are sent to live operators but one of my readers sent me this link and it is worth sharing. The text of the patent is below.   ---   Voicemail is received at a voicemail server and converted to an audio file format; it is then sent or streamed over a wide area network to a voice to text transcription system comprising a network of computers.

Digium Acquires Sokol & Associates

July 11, 2007

Digium just acquired Sokol & Associates the company behind the successful Asterisk training program and the Astricon trade show. This further reconfirms the idea of Digium being “everything Asterisk,” a concept espoused in a recent interview with the company’s news CEO Danny Windham.   “We’ve been such an active part of the Asterisk community for years that joining Digium seemed like the logical next step for our group,” said Steve Sokol. “We look forward to continuing to work with Asterisk users around the world and to taking our knowledge of how people are using Asterisk every day and using it to impact future product development.”   “Asterisk is one of the most commonly used open source projects today, and as the community of users and contributors grows, we want to deepen our relationship with them,” said Mark Spencer, founder and chief technology officer of Digium. “Sokol & Associates has run Asterisk training classes around the world and has long been a central part of this community.

Call Center/CRM News July 6, 2007

July 6, 2007

Here is the latest in the contact center and CRM space. Interesting topics consist of call center trends in Mexico and New Zealand. I have always wanted to go to New Zealand by the way and just haven’t found the free 24 hours or so I would need just to fly their from the east cost of the US.   One other interesting item is the iPhone CRM link from CompanionLink.   Call Center Recording in the Hosted Environment NICE to Acquire Actimize What Teleconferencing Means to the SMB Mexican Contact Center Industry Shows Strong Growth Study Shows New Zealand Contact Centers Struggle with Turnover SugarCRM Announces Meet-Up Group Starting in Atlanta iPhone Gets CRM Sync Link from CompanionLink Air China Offers Enhanced Customer Service with Avaya's Solutions

TMCnet Goes Twitter

July 4, 2007

It seems like if you are under 18 you spend a good deal of time twittering on well – Twitter. Since my typical reader is above 18 you may not be aware that Twitter is a service allowing you to send and receive messages via SMS on cell phones. People spend hours letting their friends know (in excruciating detail sometimes) about all aspects of their life. “I am going to have lunch.” “I am having a snack.” “I am sick,” are some of the things you may see while twittering.   But if you get sick of twittering with friends and are interested in using Twitter to keep up with the latest (and best of course) communications and technology news and analysis, be sure to check twitter.com/tmcnet.

John Chambers

June 19, 2007

John Chambers the CEO of Cisco is getting ready to speak here in Chicago and John is generally one of the more dynamic speakers the industry has. Surprisingly, I haven’t heard John speak as often as I like as I seem to always have a scheduling conflict. at events he speaks at. I heard a bit of his talk at Interop and it was great. Today, I am not sure what to expect but think telepresence will be part of the message.

Sangoma: From Open Source to Unified Communications

June 19, 2007

I recently had a chance to speak with David Mandelstam at the Communications Developer Conference last month in Santa Clara, CA. Sangoma was one of the highlights at the show as the company had produced a few record quarters in a row just prior to the event. Even more impressive the company turned in yet another record-breaking quarter of 24% growth quarter over quarter.   It was great to catch up with David and hear his thoughts on where the company is going. One thing I mentioned to David is how his customers consistently tell me how great the voice quality and reliability is of their cards.

Interesting Reading

June 9, 2007

  Here are some things to keep you busy this weekend. Some articles in the IP Communications and contact center spaces followed by some events worth registering for. All of these are TMC articles and events btw. Enjoy!   IP Communications News   1.

UC For the Trading Floor

June 7, 2007

Oracle

June 6, 2007

The Oracle machine seems to keep rolling along day after day, week after week. Not only does the company continue to acquire best of breed companies and add them to their product/service offering they are also busy spending time educating the masses on a number of topics.   I recently came across some informative white papers from Oracle on a variety of topics.   TMCnet’s Stefania Viscusi wrote an article recently about Transforming IT which focuses on an Oracle white paper of a similar name. The white paper takes the readers through convergence, good governance and focuses a good deal on hosted services. Here is the Oracle white paper if you want to learn more.   Another article by Stefania details CRM/call center on-demand  solutions and features a case study on how hosted call center services helped an SMB provide better service in their virtual call center.   According to Stefania, “With the solution, not only were they able to better manage incoming call requests and better answer to caller needs, they were also able to allow agents to work from home.
Featured Events