Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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SpinVox

April 8, 2007

When I first came across a company called SpinVox I thought it had a niche product not really aligned with my core readership. The first product the company introduced to me was SpinmyBlog which is something I could definitely use at my blog at Tehrani.com. But I thought – who else would even care?   Oh, wait a minute – I am sorry… I didn’t even tell you what SpinmyBlog does. Amazingly it uses speech recognition to convert your voice to a blog entry.

Cantata Gets New CEO

April 6, 2007

You may have seen the news about Cantata hiring a new CEO and could possibly be wondering why they would do such a thing. After all, Mark Zionts was involved in building Cantata into the company it is today with the combination of Brooktrout and Excel.   This is the story based on my conversation with Peter Vescuso the VP of Marketing at Cantata. It seems that Mark is acknowledged as the talented entrepreneur that took the company to where it is today. The goal now is to take Cantata to the next level.   The new CEO is Tim Murray and Tim is an AT&T veteran having worked as Executive Vice President and President of various divisions of the Telecom giant.

Unified Communications Magazine

April 6, 2007

Response Point

April 4, 2007

In case you weren’t aware, Microsoft unveiled a small business phone system recently called Response Point. TMCnet’s Tom Keating has a well thought-out blog entry on what Microsoft is doing as well as a bit of history on Microsoft and other players in IP communications going back to the nineties.   The SMB space continues to be a very sweet spot for VoIP. There is no question this market is huge and Microsoft wants to make billions in this space.   Will the Redmond, Washington based company be successful this time? I would say there is room in the market for many players.

Altigen News

April 3, 2007

Big news over at Altigen. Jerry Fleming who ran the Vonexus division of Interactive Intelligence is at Altigen now and will focus on building the US operations of the company. I haven’t had a chance to talk with Jerry yet but his title will be President and COO.   Gilbert Hu will continue to lead AltiGen Communications as Chairman & CEO.   A word of history. Back in 1995 or so Altigen really wowed the telecom market with the world’s first PC PBX.

Cisco's Real Strengths

March 31, 2007

Cisco’s incredible strength comes from being able to leverage its strong brand and enourmous salesforce to sell virtually every sort of product in telecom and datacom. This report makes it seem like the outlook for the competition is bleak.   It is worth pointing out however that if you focus on a niche, you can likely make better products in your specific area than a larger company with broader focus. This is basic business and has been shown time and time again to be true.   However the report should not be taken lightly. Cisco is a fierce competitor and as an acquisition machine – they do it better than any other company I have ever seen.   Having said that, the company is getting bigger and bigger and when that happens, invariably size works to the company’s disadvantage.   In addition I am beginning to hear stories about how the Cisco salesforce is inundated with new products to sell and just can’t do justice to all of them.

Hosted Unified Communications

March 30, 2007

Recently Microsoft and Nortel expanded their efforts to bring unified communications to the world. In this case, they have tackled the tough job of bringing unified communications to service providers who will in turn be able to bring UC to small and medium businesses. This collaboration makes a lot of sense as I am seeing a tremendous amount of growth and interest in the hosted communications space.   Serving up UC backed by Nortel and Microsoft could be a relatively easy sell but there's a chance that service providers will brand the service exclusively as their own. Having these 2 companies working with service providers will be a great benefit to the entire market.

MyTMCnet

March 21, 2007

Thanks to readers like you, TMCnet has been blessed with 1-2 million unique visitors every month and last month over 20 million pages were viewed on this site. We are truly grateful to our readers, sponsors and advertisers who support this site and all other TMC products and initiatives.   Of course hats off to the TMC team who nurtures the development of our beloved communications and technology portal.   At TMC we are always innovating. We always look for ways to serve our audience better.   A number of months back an advertiser came to us and said according to his research, TMCnet is not only the top communications site in the US but the world.   The interesting part of this conversation is it seemed that not everyone knew just how popular TMCnet was outside of the US.   To rectify this situation and moreover to make it easier for those people around the world to get access to news pertaining to their interests, we embarked on developing TMCnet for various continents.   But instead of hard coding this project, we decided it would be better to build a framework which was customizable.   This would take longer but what it would allow is a fully customizable news portal by specific topic or even specific keywords.   Once this project dubbed myTMCnet was launched and working we could then easily extend it to be continent specific, country specific, topic specific, etc.   Yesterday we rolled out the beta of myTMCnet.   TMCnet has 3,000-4,000 articles, press releases and other content pouring into it daily.   We have now given the world a custom interface so they can see this news in any way they choose.   For example, if you are interested in IMS news you can add a custom box dedicated to IMS. Or perhaps you want to track SanSay or Avaya or unified communications.   It doesn’t matter.   I have found MyTMCnet is an invaluable competitive research tool allowing me to see what they are up to.

TMCnet Sets Page View Record

March 20, 2007

Mitel’s Next Generation Call Center

March 19, 2007

What will the call center of the future look like? I am not sure but I have seen some interesting Mitel product demos recently which may be the basis for some future call center applications in 2010 or beyond.   About seven years ago Sun came by TMC and was thrilled to show us their new smart card based terminals they thought would be a natural fit for call centers. Shortly thereafter Sun went silent and we at TMC didn’t hear much about these cards again. I haven’t seen them in any call centers over the years either.   Still, the concept of having a thin client for call center agents makes sense as there are no virus issues to deal with and no upgrades and new releases to add management time and cost to your call center solution.   When Mitel showed me their leading edge call center solution I was actually surprised to realize it is the same smart card I saw first about seven years ago.   It is called a Sun Ray Base Station and it accepts a smart card which authenticates the agent.
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