Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Call Center

TMCnet Mobile

February 2, 2007

If you are looking for the best communications and technology news on the go be sure to check out TMCnet Mobile which will display very well on most mobile devices. The service is in alpha at the moment but seems pretty stable based on my brief experience.   Any web browser can see this page by the way. Check it out now if you like.   One thing it does that I consider great about this new service but others may not like is that it allows you access to parts of TMCnet that are formatted for the mobile device.   In other words if a link exists in an article that is not formatted for the mobile device you can still get there. This is great depending ion your web device.   What is very frustrating to me about other sites is that when you click on a link in an article that is not formatted for a mobile device you get redirected to a page that is a mobile home page.

IFS

February 2, 2007

Please enjoy my High Priority Column in the February 2007 issue of Customer Interaction Solutions Magazine.   IFS: Another Hat In The CRM Ring   The world of software is succumbing to a few forces which seem to be operating in stark contrast to one another. In most industries where we see consolidation, it is due to private equity reasons. There are hundreds of billions of dollars being thrown around, and if your company wants to make an acquisition, there may be a waiting list of private equity firms that will want to give you money to make the deal happen.   In addition, the appeal of being a public company has faded for the moment and, as a result, some of the money in the industry has been spent on taking public companies private. One example is the purchase of Aspect by Concerto, creating Aspect Software.   One strong force is that of consolidation which, ironically, in the CRM space is being driven more by Oracle than by private equity companies.

The Real Unified Communications Relationship between Microsoft and Nortel

February 2, 2007

The Real Unified Communications Relationship between Microsoft and Nortel   With all the IP communications industry focus on ITEXPO last week it was difficult to get a chance to share my thoughts on happenings from the prior week – especially between Nortel and Microsoft.   I really had a great time in New York listening to Steve Ballmer the CEO of Microsoft and Mike Zafirovski the CEO of Nortel talk about their collaborative Unified Communications strategy. What you may not know because you weren’t at the press conference is just how passionate Steve Ballmer is about communications. He is serious about our market and this could be a very good thing.   When I asked Steve about educating the market about Unified communications he got animated and his eyes lit up. He said, “When you show people this stuff, they get it.

ITEXPO Comments on Video

February 1, 2007

Since Internet Telephony Conference & Expo last week – TMC has received a steady stream of testimonials unlike I have ever seen for any tech show ever. So many people have told me that ITEXPO in Ft. Lauderdale was the best show they have ever attended that I don’t know what to say. It has been quite amazing. Our marketing department has been scrambling just to keep up with all the testimonials that have been steadily arriving.   A few of the testimonials are up in video format already.

Toshiba Brian Metherell Interview

January 31, 2007

Toshiba is a company you think about in just about every area of tech. In fact I recently ditched my old laptop from another manufacturer for a Toshiba laptop and so far so good. When you think of this Japanese electronics giant you may not think about VoIP or even communications.   But Toshiba is in fact taking the communications space very seriously and in fact they have had business communications systems for a long while. Generally the company has kept a low profile on their communications products in the US but perhaps that will change going forward.

ITEXPO Photos and More

January 30, 2007

Here is Ari Zoldan from Launch 3 based in Garfield, NJ. His company is in the investment business - they invest in communications companies worldwide.   On this day he walked away with a great education as well as a new SUV. Wow – now that’s a show.   About 30 minutes later when I accidentally saw him on the road he seemed elated. I think the shock wore off and it turned to happiness.       Note to self.

New Digium CEO

January 30, 2007

Mark Spencer is a competitive weapon at Digium and is well-liked by many in the open source community. It was evident to anyone who knows Mark that he is spread thin as a coder, manager, chief strategy officer and company spokesman. As the company expands the smartest thing the company could do is divide Mark’s responsibilities allowing the company continue its rapid growth rate without having to count on Mark for everything.   I just read on Tom Keating’s blog (he heard it from Alec Saunders) that Mark will become Chairman and CTO and Danny J. Windham, President, Chief Operating Officer and director of ADTRAN will become the new CEO of Digium.   There is a synergistic relationship between ADTRAN and Digium which you can learn about on Tom’s blog. I believe this a great moved for the company and for the open source community as a whole.

Dirigo Telecommunications

January 23, 2007

Call centers are responsible for so much but often don’t get the credit they deserve. In the early 1990s it was the call center’s need for screen pops that pushed Novell and Microsoft into pushing the CTI market which for the first time allowed a phone system and a Intel-based server to communicate. These big operating system vendors essentially copied what Rockwell and IBM had done by connecting the former’s ACD to the latter’s mainframe.
Indeed the CTI market eventually spun off IP telephony applications which became today’s better-known VoIP applications.

Microsoft and Nortel Stop the Messaging Madness

January 17, 2007

The average employee gets more than 50 messages every day on up to seven devices and today Microsoft and Nortel came together under the banner of the Innovative Communications Alliance to announce to the world that new software will help us manage the deluge of messages across devices, media modes and technologies. According to the companies the goal is to use a single identity across phones, PCs and other devices.   The announcement took place with an energetic Steve Ballmer the CEO of Microsoft and Mike Zafirovsky CEO of Nortel. After an hour spent waiting in line and going through rigorous security, customers, analysts and the press were ushered into studio 8H in New York's Rockefeller Plaza. While waiting, the energetic crowd was treated to breakfast accompanied by a range of new wave classics from Depeche Mode to the Smiths.   Steve Ballmer explained that Microsoft and Nortel have both been in the communications business.

Innovative Communications Alliance

January 17, 2007

I am in New York today with Greg Galitzine on my way to the Innovative Communications Alliance meeting which is the new (since this past summer anyway) initiative between Microsoft and Nortel. I haven’t covered this topic too extensively and I am interested to see what the duo from Redmond and Canada can and will do for unified communications in the enterprise and beyond.   Moreover I am interested to learn how this alliance might either include or exclude other communications vendors. Questions floating around my head?
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