Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Call Center

Huge News Coming From Plantronics

March 11, 2007

I recently met with Plantronics executives and they were basking in the glow of being market share leaders in the bluetooth space. They were very happy with this achievement and were further excited to tell me about how they see the future of communications.   I meet with many dozens of companies per month and you get a sense for when a company seems to be onto something big. Of course this is easiest to spot when they tell you flatly, “Rich, we are onto something big.”   I couldn’t get anything out of the tightlipped management about what to expect. I even hinted at the company moving upmarket to potentially compete with Polycom in the IP phone space.   I did not get positive feedback to this comment but instead I was told Polycom is a great partner.   In past meetings with headset vendors and market research questionnaires I have seen – headset vendors always ask me my opinion of adding more intelligence to the once dumb headset.   So as I am flying on a fairly crowded airplane I have time to ponder what I would do if my headset had a powerful processor.   I suppose the first thing I would do is add speech recognition.

ApplianX

March 9, 2007

Aculab Launches ApplianX Product Line   Aculab has just announced a new line of appliances and the product line is so different from any products previously supplied by the company I decided to ask some questions about the new ApplianX product line from Alan Pound, MD and CTO of Aculab. Here is the Q&A with Aculab about this exciting new initiative.   Aculab has been a strong player in boards and interfaces for some years, why the new product line?



The strategy behind ApplianX was set against the backdrop of a dramatically changing the market for hardware and software-based enabling technologies. A growing pool of solution providers are looking to take advantage of leading enabling technology but, for a number of reasons, do not wish to incur the associated development costs and time taken to integrate enabling technology or write C-based applications.

Explosive Small Business Communications Growth

March 8, 2007

Please enjoy my April 2007 Internet Telephony Magazine Publisher's Outlook. ----    You would have to be asleep to not realize how fast small business communications is growing. The reason? Small businesses didn’t have so many telecom choices a scant ten years ago. There was pretty much key systems and then some inexpensive PBXs came along thanks to AltiGen and other, similar players.   What is different now?

Voice Peering is Hot

March 8, 2007

At the Voice Peering Forum event here in sunny Miami Florida, the message is simple – voice peering is growing by leaps and bounds. Stealth Communications is the company who runs this event and attendees generally are people who have joined the Voice Peering Fabric (VPF) or who are thinking of joining.   Simply stated the VPF allows interconnection of voice calls and services. The founder of Stealth Communications is Shrihari Pandit and he kicked off the day’s meeting with his usual optimism which was backed up by staggering growth numbers.   For example the VPF carried 139 billion minutes last year and has seen 750% growth for the last three years.   In addition, Shrihari mentioned upgrades to the VPF such as the ability to utilize IPV6. Shrihari made a point to mention IPV6 is needed as the current addressing scheme IPv4 will run out of IP addresses in a few years.   In addition the VPF ENUM Registry will offer CNAM or Caller Name which will be a valuable service for CLECs or VoIP providers looking to match caller names with calls.

Dialogic Cruise

March 7, 2007

Mitel Presence Tour

February 15, 2007

Today I will be flying to California to speak tomorrow at a conference hosted by Mitel. The name of the tour – I kid you not is the Presence Tour 2007. I will be discussing Unified Communications among other topics.   Here is all the info you need to know.   It will take place tomorrow in Costa Mesa at the Westin South Coast Plaza. I will be a speaker and am apparently substituting for Sir Terry Matthews – which is a great honor.

TMCnet Mobile

February 2, 2007

If you are looking for the best communications and technology news on the go be sure to check out TMCnet Mobile which will display very well on most mobile devices. The service is in alpha at the moment but seems pretty stable based on my brief experience.   Any web browser can see this page by the way. Check it out now if you like.   One thing it does that I consider great about this new service but others may not like is that it allows you access to parts of TMCnet that are formatted for the mobile device.   In other words if a link exists in an article that is not formatted for the mobile device you can still get there. This is great depending ion your web device.   What is very frustrating to me about other sites is that when you click on a link in an article that is not formatted for a mobile device you get redirected to a page that is a mobile home page.

IFS

February 2, 2007

Please enjoy my High Priority Column in the February 2007 issue of Customer Interaction Solutions Magazine.   IFS: Another Hat In The CRM Ring   The world of software is succumbing to a few forces which seem to be operating in stark contrast to one another. In most industries where we see consolidation, it is due to private equity reasons. There are hundreds of billions of dollars being thrown around, and if your company wants to make an acquisition, there may be a waiting list of private equity firms that will want to give you money to make the deal happen.   In addition, the appeal of being a public company has faded for the moment and, as a result, some of the money in the industry has been spent on taking public companies private. One example is the purchase of Aspect by Concerto, creating Aspect Software.   One strong force is that of consolidation which, ironically, in the CRM space is being driven more by Oracle than by private equity companies.

The Real Unified Communications Relationship between Microsoft and Nortel

February 2, 2007

The Real Unified Communications Relationship between Microsoft and Nortel   With all the IP communications industry focus on ITEXPO last week it was difficult to get a chance to share my thoughts on happenings from the prior week – especially between Nortel and Microsoft.   I really had a great time in New York listening to Steve Ballmer the CEO of Microsoft and Mike Zafirovski the CEO of Nortel talk about their collaborative Unified Communications strategy. What you may not know because you weren’t at the press conference is just how passionate Steve Ballmer is about communications. He is serious about our market and this could be a very good thing.   When I asked Steve about educating the market about Unified communications he got animated and his eyes lit up. He said, “When you show people this stuff, they get it.

ITEXPO Comments on Video

February 1, 2007

Since Internet Telephony Conference & Expo last week – TMC has received a steady stream of testimonials unlike I have ever seen for any tech show ever. So many people have told me that ITEXPO in Ft. Lauderdale was the best show they have ever attended that I don’t know what to say. It has been quite amazing. Our marketing department has been scrambling just to keep up with all the testimonials that have been steadily arriving.   A few of the testimonials are up in video format already.
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