Call Center

New Call Centers

May 22, 2006

Here is a new resource for people who are interested in tracking all of the new call centers that are opening in the world. This page will keep you up to date on the newest call centers, the location, number of seats, the expected number of seats, the date of the announcement and opening date. In addition there is information on the size of the center in square feet and the company name associated with the center.

Check out the New Call Center site for more information.

Posted in Call Center

What Happens Here Now Gets Out

May 18, 2006

Much to the horror of millions of carefree visitors to this Mecca in the dessert, apparently what happens here no longer stays here. VEGAS.com claimed a big win, increasing their sales by 85 percent with Interactive Intelligence (News - Alert)’s Customer Interaction Center (CIC).

Posted in CRM, Call Center, SIP, VoIP

Aculab Ace Progress

May 10, 2006

I have met lots of companies here. A good portion of the communications industry is in attendance from vendors such as Pronexus, Alliance Systems and Touchstone Technologies to companies in the prepaid business you may not be familiar with. There are people from all over the world here. It has been good to catch up with old friends this week. I think I have made a few new ones as well. Looking forward to speaking today.

Posted in Call Center, Conferencing, Open Source, SIP, Speech Technologies, VoIP

Joe Sanscrainte

May 2, 2006

For companies who have call centers and were in any way affected by the do not call list, you may be familiar with a company called Call Compliance and its former general counsel and director of regulatory affairs, Joe Sanscrainte. Joe is one of the true thought leaders in the do not call regulatory market.

Joe has now joined international law firm Bryan Cave LLP in its New York office and should be a tremendous asset. Aside from do not call, Joe is also expert in the inbound side of the call center business and is intimately familiar with the potentially new legislation that will affect call centers. For example there is talk that politicians will force call centers to connect callers to a live agent if they press one.

Posted in Call Center

TMCnet breaks One Million Unique Visitors

May 1, 2006

I just landed and checked e-mail and one of the first messages I saw is that TMCnet broke one million filtered unique visitors in the month of April 2006.

I was really hoping April would be the month we reached this goal.

I have to thank you once again for visiting TMCnet and helping us achieve this goal. By the way the official number is 1,053,840.

We have two more goals. One is Alexa of 1,000 -- which would put TMCnet in the top 1,000 sites in the entire world. We are currently ranked 1,387 so we are close.

Posted in Broadband, CRM, Call Center, Conferencing, Consumer Electronics, Google, IMS, IPTV, ITEXPO, JITC, Open Source, Personal, Rates Technology, SIP, Speech Technologies, TMC Video, Technology, Video, VoIP, WiMAX, Wireless

940,000 Unique Visitors

April 27, 2006

940,000 unique visitors with four days left to go! I got this message today from my web team just now. As you may recall we are hoping TMCnet will break one million unique visitors in a month as measured by WebTrends. Thanks again for being a visitor to TMCnet, our blogs, news sites, etc. We are very excited about hitting this new goal. If you think our site is useful, please tell you friends and colleagues about us.

Posted in CRM, Call Center, Technology

Channels

April 22, 2006

Be sure to check out the TMCnet channels when you get a moment… Think of them as micro-publications on various topics. There are a number of new ones here and there are XML feeds on the channels if you would prefer to use an RSS reader. Broadband Telephony Broadband Voice Conference Call-Audio-Web Customer Interaction Management E911 Enterprise VoIP Gateways Headsets Hosted IP Hosted PBX

Posted in Broadband, CRM, Call Center, Conferencing, Consumer Electronics, IMS, IPTV, JITC, Open Source, SIP, Speech Technologies, Technology, VoIP, Wireless

Channels

April 22, 2006

Posted in Broadband, CRM, Call Center, Conferencing, Consumer Electronics, IMS, IPTV, JITC, Open Source, SIP, Speech Technologies, Technology, VoIP, Wireless

TMCnet Video: part 2

April 21, 2006

Here is the release on TMC video – I have had many questions on this today. We are very excited to get this rolling.

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Critical Mention Launches ClipSyndicate, a 'One Stop Shop' For Web Site Publishers to Syndicate Video News Segments From Respected Broadcasters
Clear Channel, MultiVu, a PR Newswire company, and Other Leading Broadcast News Providers, Ink Deals with ClipSyndicate to Drive Syndication Revenue and Brand Extension to Vertical Web Sites

NEW YORK, April 20 /PRNewswire/ -- Critical Mention, Inc., the leading Web-based television news search and broadcast monitoring service, today announced the formation of a new technology platform and business venture, ClipSyndicate, providing an exceptional value proposition for broadcasters, advertisers and Web site publishers in the "long tail" of the Internet. Broadcasters can extend the reach and value of their news clips, advertisers are able to get their video and banner ads in front of targeted "eyeballs" and Web site publishers are provided with the simplest way to syndicate and profit from timely and respected broadcast news segments that are relevant to their users/visitors.

ClipSyndicate enables broadcasters and other video content producers to easily monetize their content and extend their brands through an Internet distribution channel that syndicates video clips to thousands of vertical Web sites in need of content for their end-users, while providing advertisers new reach to an extremely targeted audience.

Posted in Broadband, CRM, Call Center, Conferencing, Consumer Electronics, Google, IMS, IPTV, ITEXPO, JITC, Open Source, Rates Technology, SIP, Speech Technologies, Technology, VoIP, WiMAX, Wireless

Speaking at the ATA next week

April 18, 2006

Yes I am on my way to Louisville, Kentucky to speak on VoIP to a group of hundreds of resellers and next week I get the privilege of addressing a different group altogether – contact center executives. What I like about seeing and meeting with such disparate groups is that I see the different perspectives of the market. I also thoroughly enjoy talking with service providers like I did recently at the Voice Peering Forum in Miami recently. If anything, addressing different groups keeps me on my toes and the content as fresh as can be. I am always tweaking and trying to find the absolutely most relevant yopics for my presentations. Here is a release that will hit the wires soon: FOR IMMEDIATE RELEASE For More Information, Contact: Kristyn Emenecker Co-President, ATA NY Metro Chapter Mercom Systems, Inc. (201) 507-8800 x.

Posted in CRM, Call Center, SIP, Science, Speech Technologies, Technology, VoIP

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