Rich Tehrani : Communications and Technology Blog -
Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Call Center

Indian Call Center Video

July 31, 2006

On-Demand Call Center

July 21, 2006


July 17, 2006

Keep an eye on Amcat. I met with the company recently and they seem to really have passion to succeed in the contact center market. The company has been around for 15 years but new management is really evolving their strategy and will likely be achieving great growth gains.

The company has roots in the predictive dialing market and they have recently evolved into a feature-rich contact center play with focus on inbound and outbound. They recently came out with an IP-PBX and will soon have tight CRM integration (they currently integrate with other CRM solutions and they will soon sell their own). and Contactual

June 27, 2006

  Here is my High Priority columns from the July 2006 issue of Customer Interaction Solutions Magazine. Enjoy. I have to write my SIP Outlook in the next few hours so my blogging may be limited.


Behold The Virtual Salesforce

I can tell you from personal experience that managing a sales force is one part art and one part science. Sales managers fulfill the simultaneous roles of parent, friend, confidante, coach and counselor.

A CNBC Morning

June 27, 2006

This morning on CNBC I woke up to talk about net neutrality and an analyst who said Google makes a good buy regardless of what happens with net neutrality. From net neutrality the program went on to Comcast customer service -- I think they might have been focusing on heavy machinery while I was in the shower -- it is tough to tell with the water running. Someone apparently videotaped a Comcast customer service representative sleeping on their couch while waiting an hour for the Comcast office to pick up the phone. This reminded me a of a Comcast customer service blog entry I made almost a year ago.

Katrina Help

June 26, 2006

There is a new call center set up to help those Louisiana residents affected by Katrina. This article summarizes all the ways people can get help.

Louisiana residents seeking to restore lives upset by Hurricanes Katrina and Rita can now call 1-877-LA-Rebuilds (1-877-527-3284). This toll free number, like the web portal connects Louisiana residents displaced by hurricanes and floods to reliable information about rebuilding efforts and available resources.

Call center operators are available 24 hours a day and can respond in several languages, including English, Spanish, Vietnamese, and several Chinese dialects.

Catching up

June 21, 2006

With all my travel lately I have been neglecting my blogging. I figured I would get right back into the swing of things with some links to interesting articles.

You hear me discuss building communities all the time. Well Electronic Arts has decided to purchase Mythic a company devoted to massively multi-player games. The trend towards community building continues to grow across industries and boundaries.

In an effort to increase internet security levels, eBay (I am a shareholder btw) and others have begun to urge Congress for better privacy laws.

Solid Cactus

June 19, 2006

Speaking in Minneapolis

June 16, 2006

Join me next week in Minneapolis for this seminar. I am totally revamping my presentation and it will be better than ever.

Minneapolis Marriott Southwest - Salon A-D
5801 Opus Parkway
Minnetonka, Minnesota 55343 USA
Get directions from the Minneapolis Marriott Southwest.  
  Minneapolis, MN | Tuesday, June 20, 2006 8:00 –
8:30 am Registration & Complimentary Interactive Breakfast‌ Salon A-D 8:30 –
8:50 am Welcome and Introduction          Bob Denman, President, Avtex & Brit Vickner, Product Marketing Manager, Vonexus/ Interactive Intelligence 8:50 –
9:30 am Keynote - Industry Direction   Rich Tehrani, President of Technology Marketing Corporation (TMC®) 9:30 –
9:40 am A Look at Your Enterprise Brit Vickner, Product Marketing Manager 9:40 –
10:20 am The Effective Contact Center Tim Passios, Director, Product Marketing 10:20 –
10:30 am Break 10:30 –
11:10 am Customer Interaction Center® Live Demo Tim Passios, Director, Product Marketing 11:10 –
11:30 am Customer Testimonial – Minco                    Jim Tweedie, Minco & James Drury, Whiteforest Group 11:30 –
11:45 am Summary and Wrap-up                                 Brit Vickner, Product Marketing Manager 11:45 am – 12:30 pm Complimentary Lunch                                    Lake of Woods Ballroom  


Rich Tehrani in June 2006

June 13, 2006

The next few weeks will be rather busy for me. Tomorrow I will be at the Telx CBX event which focuses on VoIP peering among other topics. As you may recall I declared this the year of VoIP peering. I need to go to this conference and ensure I was right.
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