Call Center

Sorry about that

April 17, 2006

Sorry about the whole not blogging thing today. I had meant to see the accountant and sign the tax documents a few weeks back but as luck would have it today was the day I saw him. In addition -- despite my best intentions to get in early -- I woke up before 6 am but somehow decided to close my eyes for a second. Thankfully the kids woke me up a few hours later. I was straight into meetings for a whole day just trying to catch up with e-mail between the words being spoken in the meeting.

Posted in CRM, Call Center, Conferencing, IMS, IPTV, SIP, Speech Technologies, Technology, VoIP, WiMAX, Wireless

Cacti

April 12, 2006

When IP based call centers first came of age there was a challenge presented in how to record VoIP calls and further, where to record them. I met a number of call center companies at TMC’s VoIP Developer show who were there to solve this precise problem. There are now a number of companies targeting this situation. Once company that has made this once prickly situation easier to deal with is Cacti.

The company’s Converge VoIP platform supports SIP and H.323 as well as many of the current compression standards.

Posted in Call Center, SIP, Speech Technologies, Technology, VoIP

TMC Offers Free International Magazines and Launches 5 New Titles

November 2, 2004

Please click here to subscribe to these free publications immediately.

In the last few days TMC has made some amazing announcements regarding our publications. The first bit of news is that our print publications are going digital, meaning they will be available via PDF. Instead of having to wait 2 weeks for the printer to print the magazine and another 2+ weeks for delivery, you will receive your magazine via an e-mail link that will allow you to download a PDF that includes hyperlinks allowing you to get more out of the magazine than print could ever provide. There is nothing like the flexibility of reading a PDF publication with good hyperlinks in it allowing you to go to definitions, stock quotes and other related sites with the click of your mouse.

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Communications and Technology Blog - Tehrani.com

Call Center

Sorry about that

Cacti

TMC Offers Free International Magazines and Launches 5 New Titles