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Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Call Center

Katrina Help

June 26, 2006

There is a new call center set up to help those Louisiana residents affected by Katrina. This article summarizes all the ways people can get help.

Louisiana residents seeking to restore lives upset by Hurricanes Katrina and Rita can now call 1-877-LA-Rebuilds (1-877-527-3284). This toll free number, like the web portal connects Louisiana residents displaced by hurricanes and floods to reliable information about rebuilding efforts and available resources.

Call center operators are available 24 hours a day and can respond in several languages, including English, Spanish, Vietnamese, and several Chinese dialects.

Catching up

June 21, 2006

With all my travel lately I have been neglecting my blogging. I figured I would get right back into the swing of things with some links to interesting articles.

You hear me discuss building communities all the time. Well Electronic Arts has decided to purchase Mythic a company devoted to massively multi-player games. The trend towards community building continues to grow across industries and boundaries.

In an effort to increase internet security levels, eBay (I am a shareholder btw) and others have begun to urge Congress for better privacy laws.

Solid Cactus

June 19, 2006

Speaking in Minneapolis

June 16, 2006

Join me next week in Minneapolis for this seminar. I am totally revamping my presentation and it will be better than ever.

Minneapolis Marriott Southwest - Salon A-D
5801 Opus Parkway
Minnetonka, Minnesota 55343 USA
Get directions from the Minneapolis Marriott Southwest.  
  Minneapolis, MN | Tuesday, June 20, 2006 8:00 –
8:30 am Registration & Complimentary Interactive Breakfast‌ Salon A-D 8:30 –
8:50 am Welcome and Introduction          Bob Denman, President, Avtex & Brit Vickner, Product Marketing Manager, Vonexus/ Interactive Intelligence 8:50 –
9:30 am Keynote - Industry Direction   Rich Tehrani, President of Technology Marketing Corporation (TMC®) 9:30 –
9:40 am A Look at Your Enterprise Brit Vickner, Product Marketing Manager 9:40 –
10:20 am The Effective Contact Center Tim Passios, Director, Product Marketing 10:20 –
10:30 am Break 10:30 –
11:10 am Customer Interaction Center® Live Demo Tim Passios, Director, Product Marketing 11:10 –
11:30 am Customer Testimonial – Minco                    Jim Tweedie, Minco & James Drury, Whiteforest Group 11:30 –
11:45 am Summary and Wrap-up                                 Brit Vickner, Product Marketing Manager 11:45 am – 12:30 pm Complimentary Lunch                                    Lake of Woods Ballroom  


Rich Tehrani in June 2006

June 13, 2006

The next few weeks will be rather busy for me. Tomorrow I will be at the Telx CBX event which focuses on VoIP peering among other topics. As you may recall I declared this the year of VoIP peering. I need to go to this conference and ensure I was right.

Oracle Buys Telephony@Work

June 13, 2006

After hearing rumors for many weeks this finally became reality. This purchase allows Oracle to get into the hosted contact center space and in addition it keeps Telephony@Work, a Siebel partner from falling into someone else’s (perhaps a competitor’s) hands.

Perhaps most importantly, Oracle will use this purchase to unify analytics, the ACD and CRM. As Oracle owns so much CRM market share this is a natural extension for them as they can now sell hosted call center solutions through all their channels (Siebel, JD Edwards, etc) as an integrated solution. There will be greater efficiencies afforded between those companies purchasing the Telephony@Work solution instead of a competitor as the integration will be greater across Oracle’s product lines.

Oracle’s customers will now be able to better optimize business processes though integrated software solutions allowing corporations to share data more effectively.
Financial details were not disclosed in the press release but sources tell me a significant amount of money changed hands.

This was a good move for Oracle.

Stories of Interest

June 8, 2006

Here are recent stories of interest. My favorite has to be Survey: IPods More Popular Than Beer followed by QUALCOMM's VoIP news and of course how often do I get to talk about JFK. The VoiceGenie news is old but the deal is closed and Google's spreadsheet news is analyzed in some detail.


Texas to Install Border Web Cameras
Tandberg Television Helps Japan's On Demand TV Upgrade its Networks to MPEG 4
TECH BRIEFS: AOL security, Ad subbing tech, `Wii' defense, Hurricane phones, Chancellor vidcast
Cincom Synchrony Included in ScionASP's Hosting Services
JFK Papers, Photos to Be Put on Internet
Directing Traffic to Your Website: You Built It, But Will They Come?
Rivermine Launches Software Powered TEM Services Suite
Intel's Viiv Expanding beyond Entertainment
TIA Presses U.S. Government for Federal Funding for Basic Telecommunications Research
China: Internet Cos. Must Obey Its Laws
Allegiance Improves Internal Service Quality of Dri Eaz
Konica Minolta Improves Business Process with AirClic
Manx Telecom Gains BABT Approval with Cerillion Billing
Ascom VoWiFi Solution Deployed by Virginia Healthcare System
Glenayre Messaging Introduces VoiceSMS
Cisco's CEO to Take on Chairman Duties
Genpact to Open New Business Processing Center in the Philippines
QUALCOMM Demonstrates VoIP Mobility across Multiple Test Environments
Envox Ships Latest Incarnation
Cisco Introduces Intelligent Services Gateway at GlobalComm 2006
VoiceGenie Acquired By Genesys
RFID News for 8 June: Microsoft BizTalk RFID, Intermec, Alien, G2
Cisco Introduces Intelligent Services Gateway (ISG) at GlobalComm
Soffront Releases CRM V8.6 to Offer Enhanced Capabilities
Net Promoter Industry Report Reveals Customers' True Feelings
Kapow Picks Maximizer (Not, Ahem, for CRM
Avaya Builds on one X Family; Launches New IP Phones
Employees Increasingly Getting Canned for Abusing Company Email
Frost & Sullivan Report Predicts 800 Million Mobile Users in Asia by Year End
South Korea's SK Telecom Seeks Stake in China Unicom
CRM News for 8 June: Avectra, Herbert, LexisNexis, CIsco, GATI
Company Results Announced: eOn Communications, Comtech, ViryaNet
Pitney Bowes Picks A3 SmartClient for Europe
NetSuite Offers Canadians Tax Help
Beijing says Internet companies in China must abide by its laws
NTT DoCoMo to sell RIM's BlackBerry portable devices
Miami Man Arrested for Theft of VoIP Calls
Yahoo Touches Up Photo Sharing Service
Survey: IPods More Popular Than Beer
Spammer, Partners Agree to $10M Settlement
For $4,995, Hurricane Phone Available
ZTE Helps Skytel Build World's First Commercial CDMA2000 EV DO Rev.A Network
Google Takes on Desktop Application Market with Web Based Spreadsheets
Microsoft Plans Better Disclosures of Tool
German Chancellor Starts Video Podcast
Hurricane Phone Available for $4,995
Networks Battle Ad Subbing Technology

My Exhausting Day

June 7, 2006

It has been an exhausting day. I was at Globalcomm early this morning and the booth traffic seemed a bit better. Many exhibitors were still complaining but one in the back right told me they have great qualified leads coming to their booth. This particular company increased their pre-show marketing and that seems to have been a factor in their increase.

I lucked out in terms of travel.

Get Human

June 3, 2006


May 31, 2006

I have recently met with the NexTone team and am impressed with many of the initiatives they are undertaking from their university to their extensive and ever-growing interoperability lab. In addition to these positive moves the company has recently appointed Larry Schessel – an ex-Cisco IP communications veteran to the helm of CTO office of CTO under Sridhar Ramachandran who remains CTO.

A bit on Larry… Prior to joining NexTone, he served as Senior Manager at Cisco Systems for both the Service Provider and Enterprise IP Communications Business Units, where he defined SIP and H.323 product roadmaps. Previously, he served in strategic and technical management roles at Siemens. In addition he was awarded several patents for his work in next generation call processing systems.

It is good to see so much positive news coming out of the SBC market and it is worth mentioning that NexTone’s products do so much more than session management.

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