Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Call Center

Channels

April 22, 2006

Be sure to check out the TMCnet channels when you get a moment… Think of them as micro-publications on various topics. There are a number of new ones here and there are XML feeds on the channels if you would prefer to use an RSS reader.   Broadband Telephony Broadband Voice Conference Call-Audio-Web Customer Interaction Management E911 Enterprise VoIP Gateways Headsets Hosted IP Hosted PBX

Channels

April 22, 2006

Be sure to check out the TMCnet channels when you get a moment… Think of them as micro-publications on various topics. There are a number of new ones here and there are XML feeds on the channels if you would prefer to use an RSS reader.   Broadband Telephony Broadband Voice Conference Call-Audio-Web Customer Interaction Management E911 Enterprise VoIP Gateways Headsets Hosted IP Hosted PBX

TMCnet Video: part 2

April 21, 2006

Here is the release on TMC video – I have had many questions on this today. We are very excited to get this rolling.

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Critical Mention Launches ClipSyndicate, a 'One Stop Shop' For Web Site Publishers to Syndicate Video News Segments From Respected Broadcasters  
Clear Channel, MultiVu, a PR Newswire company, and Other Leading Broadcast  News Providers, Ink Deals with ClipSyndicate to Drive Syndication Revenue and Brand Extension to Vertical Web Sites

NEW YORK, April 20 /PRNewswire/ -- Critical Mention, Inc., the leading Web-based television news search and broadcast monitoring service, today announced the formation of a new technology platform and business venture, ClipSyndicate, providing an exceptional value proposition for broadcasters, advertisers and Web site publishers in the "long tail" of the Internet. Broadcasters can extend the reach and value of their news clips, advertisers are able to get their video and banner ads in front of targeted "eyeballs" and Web site publishers are provided with the simplest way to syndicate and profit from timely and respected broadcast news segments that are relevant to their users/visitors.

ClipSyndicate enables broadcasters and other video content producers to easily monetize their content and extend their brands through an Internet distribution channel that syndicates video clips to thousands of vertical Web sites in need of content for their end-users, while providing advertisers new reach to an extremely targeted audience.








Speaking at the ATA next week

April 18, 2006

Yes I am on my way to Louisville, Kentucky to speak on VoIP to a group of hundreds of resellers and next week I get the privilege of addressing a different group altogether – contact center executives. What I like about seeing and meeting with such disparate groups is that I see the different perspectives of the market. I also thoroughly enjoy talking with service providers like I did recently at the Voice Peering Forum in Miami recently.   If anything, addressing different groups keeps me on my toes and the content as fresh as can be. I am always tweaking and trying to find the absolutely most relevant yopics for my presentations.   Here is a release that will hit the wires soon:   FOR IMMEDIATE RELEASE   For More Information, Contact:                                                                                    Kristyn Emenecker                                                                   Co-President, ATA NY Metro Chapter                                                Mercom Systems, Inc.                                                              (201) 507-8800 x.

Sorry about that

April 17, 2006

Sorry about the whole not blogging thing today. I had meant to see the accountant and sign the tax documents a few weeks back but as luck would have it today was the day I saw him. In addition -- despite my best intentions to get in early -- I woke up before 6 am but somehow decided to close my eyes for a second.   Thankfully the kids woke me up a few hours later. I was straight into meetings for a whole day just trying to catch up with e-mail between the words being spoken in the meeting.

Cacti

April 12, 2006

When IP based call centers first came of age there was a challenge presented in how to record VoIP calls and further, where to record them. I met a number of call center companies at TMC’s VoIP Developer show who were there to solve this precise problem. There are now a number of companies targeting this situation. Once company that has made this once prickly situation easier to deal with is Cacti.

The company’s Converge VoIP platform supports SIP and H.323 as well as many of the current compression standards.

TMC Offers Free International Magazines and Launches 5 New Titles

November 2, 2004

In the last few days TMC has made some amazing announcements regarding our publications. The first bit of news is that our print publications are going digital, meaning they will be available via PDF. Instead of having to wait 2...
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