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Call Center

Billions Lost to Business Disruption

September 29, 2010

CDW recently performed a survey discussing just how much money is lost by business to disruption. Here are some of the findings:

  • 200 businesses completed the survey
  • Half (51 percent) experienced problems connecting to their IT network from other locations
  • Half (50 percent) had problems connecting from inside their business locations 
  • Nearly half of respondents (46 percent) said employees could not access the necessary company resources to do their jobs
  • Almost one-third (29 percent) said employees had problems communicating with each other via internal phone systems and/or e-mail 
  • 28 percent said their networks were slower than expected and could not support the increased traffic from remote locations
  • Hardware failures caused 29 percent of network outages, followed by a loss of telecom services to facilities (21 percent)
The survey reinforces the importance of of business continuity planning and moreover as we become more connected and our applications continue to rely more on the cloud, outages which used to cause minimal damage can become downtime disasters.

Here is more on the report (PDF) and how CDW plays in this area.



Avaya Flare and Tablets at ITEXPO Next Week

September 29, 2010

Avaya Inc., on Flickr" href="http://www.flickr.com/photos/avaya/4990234868/">

The Avaya Flare interface is designed to be your enterprise social network and I recently witnessed it in person and running on an Avaya tablet which had a video camera, stereo speakers and more.

Avaya, Cisco and RIM want to be the enterprise tablet provider of choice and in Avaya's case their strategy revolves heavily around collaboration and video - they really see their solution as more of a competitor to the entry-level telepresence and other video endpoint companies.

I could go on but I am sure you've seen my live blog from the launch event by now and you are likely just as excited as I am to hear Avaya's Phil Edholm speak at ITEPO in LA about these exciting new developments. Mark your calendar for Tuesday, Oct 5th at 12:45 PST. Here are the details.







Latest ITEXPO West 2010 Show Daily

September 28, 2010



The latest show daily for ITEXPO in LA is out and here are some headlines you may find of interest:

ALOE Systems to Exhibit Carrier Grade Softswitch Solutions at ITEXPO'Meet the HD Handset Vendors' Loaded with Chances to Win an IP phoneHD Voice - U.S. vs.



MPLS University at ITEXPO West 2010

September 28, 2010

I wanted to be sure my readers are aware of the following event at ITEXPO which has been quite popular at past events. We are looking forward to hosting you at the show next week - and I hope you all have a safe trip to the show.

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MPLS University is a forum for IT and business professionals to bring their questions about network reliability, always-on connectivity, regulatory requirements, security, and cost control. Join us for two FREE MPLS University sessions at the Internet Telephony Conference and Expo (ITEXPO) and learn how to put your network to better use in your business.


Tuesday, October 5, 2010
Room 153 A/B, Los Angeles Convention Center
Los Angeles, CA









Must-Attend Networking Event at ITEXPO

September 27, 2010

Please be sure to come to the Bonaventure Brewing Company Patio at the Westin Bonaventure Hotel this Monday, Oct 4th, 5:30-8:30 PM for some of the best networking at the show. I have attended many events at this location at past ITEXPOs and the setting is by far one of the best for this sort of reception.

In addition to meeting with the TMC team, you get to meet with the sponsor of the reception, Interactive Intelligence and a number of speakers from the show.

Some of the best knowledge you gain from an event comes from the receptions and if what I've written isn't enticing enough, consider you'll get to meet major league pitcher Jim Abbott as he is the guest speaker of the evening.

Learning, networking and if you play your cards right you may get an autograph - what could be better?

Here are the hotel details:

Westin Bonaventure
Bonaventure Brewing Company (info | map)
404 South Figueroa Street
Los Angeles, California 90071
Phone: (213) 624-1000















Metaswitch Forum 2010 Final Thoughts

September 25, 2010

I had a chance to eat breakfast this morning with Metaswitch CEO Kevin DeNuccio (pictured) and CTO Chris Mairs as well as some attendees and it was great to hear how much money is being spent by utilities to provide ultra-fast FTTH and smart grid applications. The good news is smart meters are slowly making their way to customer sites as the smart grid gets built out. In addition, DeNuccio told me after a time period with uncertainty the broadband stimulus dollars are starting to flow by the hundreds of millions to some of the carriers at the event.

The panel I spoke on Define Your Decade went pretty well from what I gathered - we talked about many of the future trends in the market such as cloud, social networking, UC and video.

ITEXPO Article in Smart Business

September 22, 2010

ITEXPO West 2010 News and Interviews

September 22, 2010

ITEXPO is almost here - and there will be lots of news broken at this event based upon what my team tells me. In addition, some of the early news on the event is beginning to break and I hope to see you October 4-6, 2010 in Los Angeles.

Check out this article on Aculab's new products, AMS Server & ApplianX IP Gateway 2.2 to be released at the show. AMS Server gives developers more choices for creating telephony-based applications through its API support of both C# and Python, the preferred languages of many business-oriented application writers.

ITEXPO West 2010 Hotel Situation

September 21, 2010

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