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MPLS University at ITEXPO West 2010

September 28, 2010

I wanted to be sure my readers are aware of the following event at ITEXPO which has been quite popular at past events. We are looking forward to hosting you at the show next week - and I hope you all have a safe trip to the show.

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MPLS University is a forum for IT and business professionals to bring their questions about network reliability, always-on connectivity, regulatory requirements, security, and cost control. Join us for two FREE MPLS University sessions at the Internet Telephony Conference and Expo (ITEXPO) and learn how to put your network to better use in your business.


Tuesday, October 5, 2010
Room 153 A/B, Los Angeles Convention Center
Los Angeles, CA









Must-Attend Networking Event at ITEXPO

September 27, 2010

Please be sure to come to the Bonaventure Brewing Company Patio at the Westin Bonaventure Hotel this Monday, Oct 4th, 5:30-8:30 PM for some of the best networking at the show. I have attended many events at this location at past ITEXPOs and the setting is by far one of the best for this sort of reception.

In addition to meeting with the TMC team, you get to meet with the sponsor of the reception, Interactive Intelligence and a number of speakers from the show.

Some of the best knowledge you gain from an event comes from the receptions and if what I've written isn't enticing enough, consider you'll get to meet major league pitcher Jim Abbott as he is the guest speaker of the evening.

Learning, networking and if you play your cards right you may get an autograph - what could be better?

Here are the hotel details:

Westin Bonaventure
Bonaventure Brewing Company (info | map)
404 South Figueroa Street
Los Angeles, California 90071
Phone: (213) 624-1000















Metaswitch Forum 2010 Final Thoughts

September 25, 2010

I had a chance to eat breakfast this morning with Metaswitch CEO Kevin DeNuccio (pictured) and CTO Chris Mairs as well as some attendees and it was great to hear how much money is being spent by utilities to provide ultra-fast FTTH and smart grid applications. The good news is smart meters are slowly making their way to customer sites as the smart grid gets built out. In addition, DeNuccio told me after a time period with uncertainty the broadband stimulus dollars are starting to flow by the hundreds of millions to some of the carriers at the event.

The panel I spoke on Define Your Decade went pretty well from what I gathered - we talked about many of the future trends in the market such as cloud, social networking, UC and video.

ITEXPO Article in Smart Business

September 22, 2010

ITEXPO West 2010 News and Interviews

September 22, 2010

ITEXPO is almost here - and there will be lots of news broken at this event based upon what my team tells me. In addition, some of the early news on the event is beginning to break and I hope to see you October 4-6, 2010 in Los Angeles.

Check out this article on Aculab's new products, AMS Server & ApplianX IP Gateway 2.2 to be released at the show. AMS Server gives developers more choices for creating telephony-based applications through its API support of both C# and Python, the preferred languages of many business-oriented application writers.

ITEXPO West 2010 Hotel Situation

September 21, 2010

Improve Call Quality and Save Lives

September 20, 2010

Apologies for the extreme headline - but please hear me out 

I just couldn't help think about how stress impacts health as I read a new survey from Empirix showing that poor customer service in organizations not only costs companies billions of dollars but it adds to customer stress. More than a third of call center calls have poor voice quality according to the survey and more important is the fact that 30% of consumers surveyed said they had voice quality problems with more than half their calls while up to 68% of these people would hang up and potentially call a competitor.

So roughly 20% of customers calling could be hanging up and calling the competition because voice quality is sub par.

Avaya Flare Launch Live Blog

September 15, 2010


Avaya is launching a new interface called Flare. Rumors abound that the big deal here is it is a tablet. the reality is it is a UI which will run on tablets - including the one Avaya is launching today.

This is not designed to be an iPad killer but a Polycom killer instead as the tablet will lower the cost of executive telepresence drastically.





Avaya CEO Steps onstage to talk about Avaya accomplishments and the importance of SIP.

"Apple revolutionized consumer apps - our assault to revolutionize how business workers communicate and collaborate"



Here is the UI - just drag a contact to the center to connect with them.








iPad goes to China, Crooks Mine Facebook and ITEXPO Highlights

September 13, 2010

As the first week of the fall begins, there is a wealth of news to share such as China getting the iPad, Facebook status updates leading to burglaries, another high- level departure at Nokia and GoDaddy.com looking to sell itself for a billion dollars.

The pace of acquisitions hasn't slowed as of late - HP just announced it will acquire ArcSight to bolster its security offering and PAETEC will pick up Cavalier Telephone.

Perhaps the biggest news of all is Wal-Mart's entry into the MVNO space - they will be reselling T-Mobile's service.

If there is a common theme here - it's that technology continues to be full of opportunity as it becomes more common.

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