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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Call Center

Covad and MegaPath Announce Merger

March 31, 2010

Dan Foster, MegaPath chief sales and marketing officer, earlier this month told TMC's Paula Bernier that MegaPath would be "active" in M&A in the next six months. Obviously this wasn't a case of overhyping the truth as in a press release, the companies jointly touted the merger of Covad and MegaPath as creating one of the largest managed service local exchange carriers (MSLEC) in the United States. It continues by explaining the combined businesses will have the largest Ethernet, DSL and T1 footprint in North America and be the only MSLEC capable of providing a full range of Internet, voice, security and VPN services nationwide.

TMCnet's Erin Harrison believes this is some of the biggest industry news to emerge since Nortel's assets were auctioned off.

Communications Veteran Mike Ross Joins 4PSA

March 19, 2010

I just got word that communications industry veteran Mike Ross will become the new COO and Director of the Americas of 4PSA. The good news is this company has nothing to do with prostate health . Instead, they recently integrated their VoipNow Professional with Open-Xchange version 6.16 in order to integrate SIP, VoIP and social networking. If you think about it, unified communications is only unified when it integrates with social networks.

Sytel Limited Expands to US

March 11, 2010

Sytel Limited. A company with a strong dialer and scripting engine is expanding into customer service, media blending and more recently, the US. As more customers look for SMS support, Sytel allows these short messages to be integrated into the contact center seamlessly with email and calls. With open APIs, Sytel touts openness as an area where it excels.

Google Apps Marketplace Brings Walled Garden to the Desktop

March 10, 2010

Years back TMC launched a magazine titled IMS which stands for IP Multimedia Subsystem - and represented an architecture model allowing carriers to open up their networks to developers who would in turn take a revenue split in exchange for allowingtheir apps to run on the carrier's network. Customers of the service provider would be provided walled garden access to services - they would be pushed to use authorized apps. Fast forward some years and now the app stores are owned by Apple, RIM, Nokia and others. The carriers were just too slow to implement their models and perhaps they were the wrong class of company to be involved in the software business.

Israel VC Funds Down 92% from High

March 8, 2010

Some of the best technology in the world was invented in Israel. The VoIP market was launched in the country and the biblical land of milk and honey still leads the world in communications and technology. Many US-based companies do much of their R&D in Israel in fact because there is such a strong pool of talent and the Israelis seem to be very inventive.

With a strong track record and in a market where technology seems to be one of the more stable investment areas, it is a bit of a surprise to see that the amount of VC funds raised last year was less than one-tenth of the all-time high of $2.9 billion raised in 2000.

Funny Customer Service Video

March 3, 2010

Social Media is Mainstream Media

March 2, 2010

Here is my Publisher's Outlook which will appear in the March 2010 issue of Customer Interaction Solutions Magazine. I hope you find it useful

Last month I spent some time discussing how social networking will impact your company on search engines. In this issue, it is worth discussing how these technologies are changing marketing, media and sales.

ITEXPO East 2010 Photos from Dan York

February 12, 2010

IfByPhone Interview ITEXPO East 2010 Miami

February 9, 2010

TMC Marketing Job Opening

February 8, 2010

Hi all, here is an ad we are currently running for a new position. Please forward this to anyone who you think is a great, not good fit.

Thanks -- we are really looking for the best of the best!

Ideally, the perfect candidate will submit a video resume as well.



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