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Teach a Man to Fish as Unemployment Cure

September 26, 2009

As international outsourcing claims more jobs, two things happen - unemployment in developed nations increases and companies lower their costs. As sad as this is for now unemployed workers, it is a byproduct of automation - the internet and IP communications. Moreover it accelerates during recessions. In order for the trend to cease, the standard of living has to increase in developing nations to a point where it doesn't make sense to move jobs away from developed countries.

Posted in 4G, AT&T, Apple, Avaya, Broadband, CRM, Call Center, Cisco, E-Commerce, FCC, Fax, Financial, IP Communications, Microsoft, Nortel, Open Source, SIP, SaaS, Science, Social Networking, Speech Technologies, Technology, Unified Communications, Verizon, VoIP, Wireless

Broadsoft: The 800-Pound Call Center Gorilla

September 24, 2009

The behind the scenes company powering a call center near you

In the year 2000 when society was in the midst of realizing how technology and the internet in particular was going to change the world, I noticed there was a need by companies and carriers to better understand the hosted communications space. There were a number of companies with very compelling business models being launched such as Congruency, the early pioneer and leader of the communication ASP movement.

Shortly after realizing the need for education in the market, TMC launched a magazine titled Communications ASP. The magazine was a hit with advertisers and readers for about six months until the VC community and the tech market as a whole seemed to turn on the term ASP" I haven't a clue to this day why the acronym wasn't accepted but it seemed to get lumped in with other technologies which were left for dead but emerged later - like "ecommerce," "VoIP" and others.

Posted in 4GWE, AT&T, Avaya, CRM, Call Center, Cisco, Communications Developer, Consumer Electronics, E-Commerce, FCC, IP Communications, Microsoft, SIP, SaaS, Speech Technologies, Technology, Unified Communications, Verizon, Video, VoIP, Wireless

Junction Networks Update

September 23, 2009

I had a chance to speak with Michael Oeth (pronounced "Oath") the CEO of Junction Networks regarding his company's new offering my.onsip.com, a rich UC interface for the PBX. Offering features such as click-to-call and drag-and-drop calling, there are also open APIs which allow companies to integrate their phone system with other solutions such as CRM and social networks. Check out the video below for more.

Posted in Avaya, Broadband, Call Center, Communications Developer, Google, IP Communications, Open Source, SIP, SaaS, Technology, Unified Communications, Video, VoIP

The Internet Security Challenge

September 21, 2009

I had a meeting with Jiri Kuthan AVP Engineering of Tekelec regarding some of the challenges his company sees in the communications and technology markets. The first is security which he says is an underappreciated topic. One point he made was that operators are beginning to think more systematically about SBCs. They aren't just throwing boxes at their problems anymore as he says but instead they are beginning to focus on systematically improving their security policies and procedures.

He is not discounting the importance of the SBC, just explaining there is more to it than adding equipment to handle the problem.

Posted in 4G, Broadband, Call Center, FCC, IMS, IP Communications, SIP, Security, Technology, Unified Communications, Verizon, Video, VoIP

SPEC: World's First Smart Ecosystem Community Launches

September 18, 2009

Leveraging Ecosystems Eclipses Developing Products

Widgets for TVs, application stores for wireless phones, applets for the connected home and automobiles... The trend is clear as smart ecosystems have emerged on the scene as a new way to generate revenue while locking in customers to specific hardware/software solutions. For many manufacturers such as Avaya, Cisco, RIM, Nokia, Apple and makers of televisions, it is no longer adequate to focus exclusively on the products your company develops.

Posted in 4G, AT&T, Apple, Avaya, Broadband, Call Center, Communications Developer, Consumer Electronics, E-Commerce, FCC, Fax, Financial, Gadget, Google, HD Voice, IMS, IP Communications, IPTV, ITEXPO, JITC, Merger/Acquisition, Microsoft, Nortel, Open Source, Optical, Patent, Podcast, Rates Technology, SIP, SaaS, Science, Search, Security, Skype, Smart Ecosystem, Smart Grid, Social Networking, Speech Technologies, TMC Team, Technology, Unified Communications, Verizon, Video, Virtual Worlds, VoIP, Vonage, WiMAX, Wireless, Yahoo

DragonWave Wireless Backhaul Update

September 17, 2009

Alan Solheim, VP Product Management at wireless backhaul company DragonWave Systems spent some time discussing his company's new initiatives with me. New products, new trends and his view of global carrier growth. His company has raised guidance twice this year. Check out this video to learn more.

Posted in 4G, AT&T, Apple, Avaya, Blackberry, Broadband, Call Center, Consumer Electronics, E-Commerce, FCC, Fax, Financial, Gadget, Green, IP Communications, Technology, Unified Communications, Verizon, WiMAX, Wireless

Alcatel-Lucent on ng Connect

September 16, 2009

I had a chance to speak with Doug Wolf and Kurt Steinart of Alcatel-Lucent about their ng Connect ecosystem and how this new and evolving ecosystem will tie together 4G networks with consumer electronics, telematics, digital signage and more. Another big bit of news is the recent Verizon Wireless win has opened up the door at carriers worldwide for Alcatel-Lucent. Here is the video - Kurt is on the left and Doug on the right.

Posted in 4G, 4GWE, AT&T, Apple, Avaya, Blackberry, Call Center, Communications Developer, Consumer Electronics, FCC, Google, Green, HD Voice, IP Communications, IPTV, ITEXPO, Microsoft, Nortel, Open Source, SIP, SaaS, Skype, Smart Grid, Social Networking, Speech Technologies, Unified Communications, Verizon, Video, VoIP, WiMAX, Wireless

ITEXPO West 2009 Attendance Figures

September 16, 2009

Attendees shake off black swans and come to the show in large numbers

The results are in for ITEXPO West 2009. This is the second year in a row where some major black swan event took place the day before the show kicked off. Last year it was Lehman collapsing which sparked fears of a depression. This year it was wildfires and news media that hyped the incident in a manner which led many to believe the whole state was on fire.

Posted in 4G, 4GWE, AT&T, Apple, Avaya, Blackberry, Broadband, Call Center, Conference, Consumer Electronics, E-Commerce, Fax, Gadget, Google, Green, HD Voice, IP Communications, IPTV, ITEXPO, Merger/Acquisition, Microsoft, Nortel, SIP, SaaS, Skype, Social Networking, Speech Technologies, Technology, Unified Communications, Verizon, Video, VoIP, WiMAX, Wireless

inVox Hosted AJAX-Based IVR Debuts at ITEXPO West 2009

September 9, 2009

At ITEXPO West 2009 in Los Angeles, I had a chance to sit down with the founders of inVox, the company behind a new easy-to-use cloud-based IVR system which allows rapid application development. Here is a video of my interview with company execs.

Posted in 4G, AT&T, Apple, Broadband, CRM, Call Center, Cisco, Communications Developer, FCC, Fax, IP Communications, ITEXPO, Microsoft, SIP, SaaS, Speech Technologies, TMC Team, TMC Video, Technology, Verizon, Video, VoIP

ITEXPO West 2009 Concludes

September 4, 2009

Thank you all - sponsors, analysts, members of the press, keynoters, partners, attendees, speakers, friends, colleagues and the TMC team. ITEXPO West 2009 was one of the best events TMC has ever put on thanks to your support.

I will be collecting my thoughts for a while and will have more to report soon.

For now, please enjoy some photos and news from the event.

Posted in 4G, 4GWE, AT&T, Apple, Avaya, Blackberry, Broadband, CRM, Call Center, Cisco, Communications Developer, Conference, Conferencing, Consumer Electronics, E-Commerce, FCC, Fax, Gadget, Google, Green, IMS, IP Communications, IPTV, ITEXPO, Merger/Acquisition, Microsoft, Nortel, Open Source, Rates Technology, SIP, SaaS, Security, Skype, Social Networking, Speech Technologies, TMC Team, Technology, Unified Communications, Verizon, Video, VoIP, Vonage, WiMAX, Wireless, Yahoo

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