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Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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Tomorrow's Cloud, Optimized by Plantronics

December 19, 2012


Most people think of the cloud as being removed from the local environment because, after all, it requires the addition of a browser to access. But thanks to innovation from the people at Plantronics, the cloud can now reach through the browser and be closer to the user than ever before. In fact, the company has an SDK, which for the first time bridges the worlds of mobile and enterprise communications as well as computing. While CTI or computer-telephony integration is not a new concept, Plantronics uses its Spokes software as communications middleware to seamlessly connect mobile telephony with cloud-based or on-premise enterprise software.

Acme Packet Getting Ready for WebRTC's Second Wave

November 28, 2012

At the inaugural WebRTC Conference & Expo in San Francisco, much of the crowd was focused on demos of WebRTC working in a production environment. In one example at a luncheon keynote Mozilla showed how WebRTC communications could take place between two browsers on the same laptop. This one of the first demonstrations of the technology much of the audience had ever seen.

The event has brought together a wide swath of technology companies like Google, Plantronics, Oracle, Sangoma and Ericsson who are all very optimistic about the potential for WebRTC to be as some describe it, “A once in a lifetime opportunity in telecom.”

Walmart To Go is Webvan 2.0

October 9, 2012

Have we finally broken the barrier to same day delivery?

During the dotcom boom, Webvan and Peapod were going to change the world and when things went bust and both companies had to deal with the realities of massive infrastructure and overhead with little to no sales by comparison. Peapod got picked up by Stop & Shop and Webvan imploded, and is now just a Wikipedia page.



Fast forward over a decade and Amazon has made lots of noise about same delivery service.

TMC Speaking at Aspect Event This Week

June 18, 2012

Erik Linask pictured below, on the left

If you are going to the Aspect Customer Experience Event in Hollywood, FL this week, be sure to check out TMC’s Erik Linask who has a keynote presentation at 9:15 on Wednesday, June 20th, 2011. He will be speaking about Creating Your Own Vision for Unified Communications and I wish I was there to hear it for myself.

Here is Erik Linask at the recent Cable Show interviewing Adara Technologies in Boston, MA

 

A Contrarian View on The Apple/Foxconn Labor Situation

April 5, 2012

A few weeks back when the New York Times wrote a story regarding workers making iPhones and other devices in China who aren’t being treated very well, I wondered, this is a story? In other words, is there a person on the planet who doesn’t know that working conditions in China are far worse than they are in the US?

And I absolutely respect the right of the New York Times to run such a story – I just think it shows a broader agenda of being anti-capitalist, and anti-business. After all, we in the US have been buying Chinese products made by people in poor working conditions for decades.

Aito Technologies Helps Carriers Leverage Sentiment Analysis

March 20, 2012

In the US, some of the most challenging times for carrier sentiment had to be when comedians and shows like SNL poked fun at the iPhone for not working properly on the AT&T network. And in such situations where the carrier’s network was slammed with traffic and the company was not able to come up with a solution quickly, there probably want much the company could do to change public sentiment.

But in many cases a reactive carrier can reduce churn due to customer dissatisfaction. And this is one of the goals of Aito Technologies a company in the customer experience analytics (CEA) space.

Check out a Webinar on Telecom Visibility 2.0

March 20, 2012

For over 20 years I’ve been tracking Unimax a company that has been the only pure-play moves/adds/changes solutions provider to large enterprises around the globe. Andrew Hunkins was the founder/CTO/CEO throughout the years and my most memorable meetings with him were at the Harry Newton/CMP Computer Telephony EXPOs also known as CTEXPO in Los Angeles, California. A huge accomplishment for the company Hunkins founded was lasting – it’s been around since 1985!! This is a big deal.

Chinese Nortel Hack Unconfirmed by my Sources

February 15, 2012

Although reports have been swirling regarding Chinese hackers breaking into Nortel's computers for over ten years in order to steal trade secrets, I have been unable to confirm such a breach took place. I have tapped into a few high-level sources and they were unaware of anything like this happening - the internal Nortel employees would almost certainly need to know if such an attack was taking place.

After all, reports say that even Nortel CEO Mike Zafirovski had a computer which was compromised.

One of the reasons Nortel went bankrupt had to do with Chinese competitors Huawei and ZTE undercutting Nortel on price for carrier wireless and other products. So it easy to understand why many would easily believe that Nortel had been hacked.

And hacks from China are not unusual - they have happened to numerous US companies and even government agencies.

But again, would you not let your company workers know if this was the case?

Siobhan Gorman has a story in the Wall Street Journal on what happened at Nortel and it seems there is enough information to make you believe the hack was real. But still, I remain skeptical that the breach if it happened was on such a massive scale.









Will Nimble 2.0 take Social CRM Mainstream?

February 14, 2012

Recently consumer products manufacturer P&G – one of the largest advertising spenders at over $9B announced it will cut its marketing headcount in-part because advertising on Facebook and Google is more efficient. The maker of Gillette and Pantene products is not alone; in-fact the business world is focusing heavily on social media including Google+ and Twitter.

But while it is understood by many web-savvy companies that social is important – how many of them are embracing social CRM? My informal analysis shows the numbers are very low meaning there could be huge room for growth.

Need a New Car? Win a Mustang at ITEXPO in Miami Next Week

January 27, 2012



I think I may have one of the best jobs in the world. I admit it is a bit ADHD-inducing as I get involved in lots of areas from new media to the latest technologies in the market as I run this major media company which is TMC. Not only do I get help influence tens of millions of people online I also get to host live events where I meet many of the readers who frequent my blog and TMCnet - the main web portal of TMC where I am CEO.

But the most exciting part of my job comes twice a year when I give away a car to an unsuspecting attendee at ITEXPO. Next week - Friday Feb 3rd at 1:45 pm at the Miami Beach Convention Center, I get to give the next car away and it will be a Ford Mustang.



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