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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Call Center

Rhomobile Allows Cross-Platform Mobile App Development via Web

May 30, 2009

In 2001 when the PDA market was all the rage and smartphones didn't really exist, a company called Interactive Intelligence a leader in the contact center space saw an opportunity for a development platform called Mobilite (pronounced as if you are French) which would allow developers to develop once and have applications run on any mobile device.

The idea was genius and ahead of its time so Mobilite was shelved sometime later.

I couldn't help but think of this product as I spoke with Rhomobile Founder and CEO Adam Blum who was telling me about his company's open source mobile application framework Rhodes which lets you quickly build native mobile applications for all smartphone operating systems: iPhone, BlackBerry, Windows Mobile, Symbian and Android. Blum emphasizes that applications can take advantage of native GPS, PIM contacts and camera and that they are native, not just web applications optimized for each platform.

eTelemetry Helps Manage Virtualization, VoIP User Location for E911

May 30, 2009

As the networking landscape gets more complex through the addition of remote computing, WiFi, cloud computing and virtualization, it is becoming more of a challenge to determine who is using what services and how much aggregate bandwidth they are consuming. Moreover as the need for ever-more bandwidth shows no sign of slowing, companies need to ensure they have an adequate way of charging departments for their bandwidth usage.

One company looking to fill the void is eTelemetry whose self-described goal is to extract real-time business information from network activity. I recently sat down with Ermis Sfakiyanudis CEO & President and Jennifer Silate - Marketing Manager of the company to learn about their products.

Adtran 1544 Series Layer 3 Switches Fill Networking Void

May 30, 2009

ADTRAN is a networking company which has transformed a great deal over the past decades. In the nineties, the company held a virtual monopoly in the CSU/DSU market and most every network had the company's standalone boxes in their network (including TMC). In fact the company was once synonymous with the term CSU/DSU in my mind. As this functionality was added into other boxes, the company saw its identity erode and in the process took the opportunity to grow into a major networking force selling over 1,700 products to enterprise and carrier customers.

Attention Developers: You Could Win!

May 29, 2009

There is nothing that builds a resume more like an award and if you are a developer, you definitely want to keep an eye on the new Dialogic Innovator Award contest which will not only give you some great bragging rights, you could win some prizes as well.


Dialogic was nice enough to ask me to be one of the judges in fact and I am looking forward to being part of this program. Winners get a free one-year service and support contract, a $5,000 credit towards future Dialogic products, t-shirts, press releases and an Innovator logo which I imagine can be invaluable in boosting a company's marketing efforts.


Sure it isn't a $75,000 motorcycle - which makes a great gift for your favorite blogger by the way, but hey, times are tough.

Will Google Wave Transform Communications?

May 28, 2009

Google Wave is an ambitious project from Google which allows true real-time communications by integrating chat, email, a wiki, social networking tools and more. In many ways it competes with other services such as Facebook and as such it really isn't that new. Still, it does seem slicker and it is more open than many other services which provide communications solutions (a promotional plug -- you may want to check out TMCnet's newest news-driven Global Online Community called Communications Solutions). It also allows real-time IM sessions meaning you can see what the other person is typing before they hit enter.

TMCnet Interop 2009 Video Interviews Beginning to Post

May 27, 2009

Last week at Interop my team conducted over 100 interviews with thought leaders at the show. Topics discussed include green switching, testing, Ethernet, cloud computing and more. So far, half a dozen of the videos have been posted and more are being added continually. I hope you find them helpful.

Green Data Center Technology

May 26, 2009

On a recent flight back from Europe I marveled at the ice littering the North Atlantic. A flight attendant told me it was sad as what appeared to be ice cubes from a mile or more in the air used to be icebergs. I am concerned about the environment but I am not sure I agree with the carbon cap and trade system being proposed in the US as it could adversely impact the economy.

But last I checked, regulation gets passed without my express permission and in a world where CO2 is becoming a pollutant, you need to be more aware of energy use and carbon emissions than ever before.

Don't Cut Customer Outreach in a Recession

May 19, 2009

It is fascinating to hear industry execs speak of how most of their customers are cutting back on their spending so in response they reduce their spending on new customer acquisition by cutting PR, marketing and sales budgets. Of course some companies have been caught off-guard and are literally operating month to month and have no choice but to cut from these areas.

But for those companies who are able, now is the time to keep the above budgets steady or even increase them. There are exceptions of course - if your product cannot be sold profitably with increased marketing, PR etc then you may want to get your resume ready.

Why Less Investment Can be Good

May 7, 2009

It seems the common sentiment is the lower amount of venture capital we see today is negative for the US economy. The New York Times even says we are in a VC crisis. Let me give you a contrarian point of view based on my experience in the late nineties. When the Telecom Act of 1996 was passed, VCs flooded the market with billions of dollars to create thousands of CLECS looking to take a piece of the communications market from the handful of incumbents.

TMC Wishes Greg Galitzine a Fond Farewell

May 7, 2009

For nearly 13 years, Greg Galitzine has been a tremendously valuable part of the TMC team. His career started as an editor for CTI Magazine in 1996. Where he reported on the collision of the computer and communications spaces including what we called IP telephony back in the day. In 1997 we convened a meeting with Greg to explore whether it made sense to launch a publication in the IP telephony space.

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