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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Call Center

Will Google Wave Transform Communications?

May 28, 2009

Google Wave is an ambitious project from Google which allows true real-time communications by integrating chat, email, a wiki, social networking tools and more. In many ways it competes with other services such as Facebook and as such it really isn't that new. Still, it does seem slicker and it is more open than many other services which provide communications solutions (a promotional plug -- you may want to check out TMCnet's newest news-driven Global Online Community called Communications Solutions). It also allows real-time IM sessions meaning you can see what the other person is typing before they hit enter.

TMCnet Interop 2009 Video Interviews Beginning to Post

May 27, 2009

Last week at Interop my team conducted over 100 interviews with thought leaders at the show. Topics discussed include green switching, testing, Ethernet, cloud computing and more. So far, half a dozen of the videos have been posted and more are being added continually. I hope you find them helpful.

Green Data Center Technology

May 26, 2009

On a recent flight back from Europe I marveled at the ice littering the North Atlantic. A flight attendant told me it was sad as what appeared to be ice cubes from a mile or more in the air used to be icebergs. I am concerned about the environment but I am not sure I agree with the carbon cap and trade system being proposed in the US as it could adversely impact the economy.

But last I checked, regulation gets passed without my express permission and in a world where CO2 is becoming a pollutant, you need to be more aware of energy use and carbon emissions than ever before.

Don't Cut Customer Outreach in a Recession

May 19, 2009

It is fascinating to hear industry execs speak of how most of their customers are cutting back on their spending so in response they reduce their spending on new customer acquisition by cutting PR, marketing and sales budgets. Of course some companies have been caught off-guard and are literally operating month to month and have no choice but to cut from these areas.

But for those companies who are able, now is the time to keep the above budgets steady or even increase them. There are exceptions of course - if your product cannot be sold profitably with increased marketing, PR etc then you may want to get your resume ready.

Why Less Investment Can be Good

May 7, 2009

It seems the common sentiment is the lower amount of venture capital we see today is negative for the US economy. The New York Times even says we are in a VC crisis. Let me give you a contrarian point of view based on my experience in the late nineties. When the Telecom Act of 1996 was passed, VCs flooded the market with billions of dollars to create thousands of CLECS looking to take a piece of the communications market from the handful of incumbents.

TMC Wishes Greg Galitzine a Fond Farewell

May 7, 2009

For nearly 13 years, Greg Galitzine has been a tremendously valuable part of the TMC team. His career started as an editor for CTI Magazine in 1996. Where he reported on the collision of the computer and communications spaces including what we called IP telephony back in the day. In 1997 we convened a meeting with Greg to explore whether it made sense to launch a publication in the IP telephony space.

Can Deflation Create US Jobs?

May 6, 2009

Over the past year it has become evident that deflation is a driving force of the US economy. Margins are being squeezed in virtually all businesses. Even areas of the market where you might think there is pricing pressure don't always have it. For example I queried a friend about how his low-income rental units were doing thinking that the subprime mess would definitely drive more business to him.

Sagem-Interstar Makes Fax More Survivable

April 30, 2009

Sagem-Interstar Inc. (Sagem Communications) of Montreal, Canada  has been selling advanced fax server solutions for IP networks globally since 2002. Their technology leverages IP telephony and Unified Communications (UC) systems to boost productivity, collaboration activities and overall ROI.

At VoiceCon I caught up with Sagem's John Nikolopoulos, Director of Marketing; Corey Wilson, Product Specialist; and Gisele Seto, Marketing Communications Manager.

Sagem-Interstar had just launched their XMediusFAX Release 6.0, said to be the industry's first T.38 FoIP solution to offer major enterprise and remote branch office fax survivability.

CRM and ERP Integration Analysis

April 29, 2009

There is no question this economy has forced virtually every household and business to economize but it has done more than that... It has made most companies think long and hard about how they can become more productive and efficient. Sometimes this is referred to bluntly as doing more with less.

Oftentimes corporations have less people than ever but have to do the same work if not more.

Nortel Almost Gone

April 29, 2009

It looks like Nortel could be gone as a standalone company in the next few weeks according to published reports. The news is sad but true. It looks like Avaya or Siemens could pick up the enterprise pieces. The optical division could go to Fujitsu, Huaweii, Alcatel-Lucent or potentially a private equity firm.

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