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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Call Center

Leading SIP Client Bria Gets Upgrade to 3.2

April 6, 2011

WorldGate Communications Closes Shop

April 5, 2011

Word has it that funding was pulled at WorldGate Communications two weeks ago with everyone being laid off. Requests for information to the company did not get an immediate response. The Pennsylvania-based organization which made high-end designer-looking videophones no-doubt faced an uphill battle competing with Cisco and Polycom - as well as low-cost players like Grandstream.

When the company launched - years back I remember a massive crowd around its products at ITEXPO and other events - but getting tremendous attention at a show does not obviously always translate into success in business. Those of you who recall Wildfire's booth at the Computer Telephony Expo know what I mean.

The company seemed to be in a perpetual state of financial trouble and the best news I heard from them a while back was when they either received or were about to receive an order for an organization who was to supply videophones to the hearing-impaired so they could communicate via sign language.

TMC's Tom Keating reported troubles brewing at the company in February, 2008 and then reported when things got better in the next month saying Ojo Phone Lives!





Is AT&T Using Investment Angle to Silence Blumenthal?

March 25, 2011

One thing you have to give AT&T a tremendous amount of credit for is knowing how to work the regulatory system - legal, financial and lobbying to get deals done. They are absolute masters and off the record I hear amazing things about just how connected they are. And they will likely need to pull on all the strings they have access to in order to make the T-Mobile acquisition happen.

So realizing the US is a Republic made up of 50 states, the company has now begun working on public opinion in individual states. Consider that today alone the company has put out two releases regarding their building of what they call the most advanced mobile broadband experience in Cincinnati and Connecticut.

In boilerplate press releases where a few items are changed, the company explains that in the greater Cincinnati area it is going to install 10 new cell sites, add spectrum carriers to 35 cell sites, enhance backhaul to 100 cell sites to enable 4G and deploy a distributed antenna system at the Great American Ball Park and Paul Brown Stadium to enhance network coverage during events.



Android-Based ThunderBolt a Winner

March 20, 2011

I have to say after using the Android-based HTC ThunderBolt for a few minutes I was thoroughly impressed. It was like a mini-tablet and browsing sites was fast and its Flash support was very impressive. Its a 4G phone and I tested it for a few minutes on a WiFi network at TMC headquarters. Sadly there is no 4G network in Norwalk, Ct at the moment.

The specs are equally impressive with a 1 GHz processor, a WiFi hotspot for up to 8 devices and an 8 MP rear camera.

Android is indeed getting better - it still isn't as easy to use as an iOS device but as more users get Android gadgets - there will be a support system of users helping users just like with PCs.

I do recommend this phone but I have heard from at least one user that it is a battery hog and won't make it through a full day of heavy use.

TMC's Erik Linask has a more thorough review.







Use PayPal in the Mall?

March 15, 2011

For as long as I can remember the mantra has been the Internet will kill (insert your industry here). Magazines, brick and mortar, movies, music, photos... You name it. The truth is, in many cases the predictions were accurate.

The interesting part of the story however is now the offline world is allowing the Internet to benefit by finding business opportunities worthy of exploitation.

Skype Pre-IPO Report Card

March 7, 2011

It was back in 2007 when my fellow bloggers and journalists told me that Skype was a dog, had no future, couldn’t make money and wasn’t going anywhere. I begged to differ – the way I saw it the company simply didn’t execute on its potential. I quickly jotted down 11 ideas the company should pursue and in my post I even offered myself to Meg Whitman as a consultant to help implement my ideas.

Fast forward a few years and Meg is gone, and the company was sold and is now implementing the ideas – slowly but surely but many have been implanted in the last week which is why this analysis makes sense to present today.

Salesforce.com Cloudforce 2011 Live Blog

March 3, 2011



I am in New York today at the Salesforce.com Cloudforce 2011 event and it kicked off with a conversation with a user from SunTrust Financial and Forrester Research - so far the event is heavily Twitter, social and smart device focused.




Kelly Services is using Chatter for about 9,000 people to help with information sharing and discovery of other related people in the organization - and using it to discover talent and engage with customers.



Demos of Chatter:




Cloud needs principles, not standards. Companies are using social networks as a sales/marketing tool.

Audience enjoying a presentation on the growth of social networks and mobile devices - China, Facebook and Twitter prominently featured. What, no Charlie Sheen??

Mark Benioff takes the stage - says 5,000 people registered for the event. 3,000 people showed up and 6,000 are watching remotely - 43 demo stations, lots of partners etc.




Talk of how fast the company is growing - massive cash and $1.8B run rate.

2,000 PCs at Salesforce.com are the equivalent of 200-300,000 computers that customers would need.


























ITEXPO Wrap up from Voice of Asterisk

February 15, 2011

In case you missed ITEXPO or were looking for added perspective, Allison Smith, "The voice of Asterisk" has a summary of the show from her perspective. I have had the chance to speak with a few of the people behind IVR voices and it is always an interesting experience to put a face to a very familiar voice which you have communicated with for years.

In here blog post, Allison explains how she got to ITEXPO, what it was like to speak there at the demo theater and she gives her review of the keynotes as well. It was great meeting her at the show and she is available to make custom IVR prompts for your company so reach out if you are interested.

Electronic Warfare is the Future. Are You Ready?

February 14, 2011

Stuxnet is Victory at Entebbe 2.0

The Stuxnet worm alleged to be the work of Israel and the US was designed to target and disable Iranian centrifuges by increasing their speeds to dangerous levels while reporting to operators that all was well. The latest report from the New York Times shows this worm has also hit five industrial sites in the land of Ahmadinejad.

It’s no secret most of the world does not want Iran to get nuclear weapons and the best weapon being used to deter the country’s nuclear program was sanctions and if they are working it would be tough to know it as the country are prospering greatly as the price of oil is much higher than what Iran has budgeted.

Why PAETEC Acquired XETA Technologies

February 9, 2011

Updated at 6:15 pm EST 2/9/11 with comments from Arunas Chesonis chairman and CEO of PAETEC at bottom

Last week at ITEXPO the rumor on the street was PAETEC may be doing a deal in India soon since Chairman and CEO Arunas Chesonis was in the country. Well it seems if this is the case it comes on the heels of another purchase - XETA technologies was just picked up by the company today.

I know what you're thinking - the company is on a mission to roll-up all other companies who use all caps in their names. Of course you are only partially right as PAETEC sees strong synergy here as XETA is a large reseller of Avaya, HP, Juniper, LifeSize and Mitel gear with a strong focus on the healthcare, financial and retail markets.

For Xeta, the move makes sense as its long-term chart looks like the Manhattan skyline just after the Empire State Building was built - basically a massive valuation around the Y2K/dotcom time frame when most companies were installing new gear. Other than that it has been mostly in the $2-$3 range for the last five years or so.





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