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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Call Center

SMBs Embrace FMC

February 17, 2008

Huge news comes from Nortel as they recently commissioned a survey which found SMBs are more technically savvy than some might have imagined. SMBs seem to be screaming for FMC solutions and unified communications -- especially as it relates to integrating mobile devices with traditional computer solutions like laptops, etc.

900 SMBs responded to a web survey to generate these results. Unfortunately this skews the survey a bit as the people taking the survey had to be web savvy and also it is unclear what site users went to find the survey.

Still, this is a good sign that at least web-savvy SMBs are looking for the absolute latest in communications products and services. For vendors, it is just a matter of figuring out how to position your solutions in the most appealing fashion possible while ensuring that the leading edge features are in your products.

Only a marriage of excellent R&D coupled with effectively targeted marketing/PR/branding and positioning will guarantee vendors can effectively penetrate this market.

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Comparing Airline Fees

February 15, 2008



It should come as no surprise that airline travel costs are increasing. The bad news is that it is virtually impossible to figure out what airlines charge for their various new fees while you are buying tickets without spending hours researching. Recently when I went down to ITEXPO, I used American Airlines to fly down and JetBlue to get back. AA charged me for curbside check-in while JetBlue did not.

So there seem to be absolutely no standards in terms of these added fees.

I expected WiFi on the JetBlue plane but found out only one plane in the fleet has WiFi access according to thew in-flight hostess.

This article contains a good summary of who charges what for various services and it could be useful when planning your next trip.







Regulators Reshape the Internet

February 15, 2008

It is pretty amazing to see how many separate issues are surfacing that could affect the future of the internet. The FCC and government have their plates full deciding what to do with telcos and their potentially anti-competitive practices.

The first issue at hand is net neutrality. Congressman Edward Markey (D-Mass.) introduced the  “Internet Freedom Law” this week.

Rather than detailing specific regulations, the new Markey bill calls on the FCC to conduct a “thorough inquiry” to determine “broadband policies that will promote openness, competition, innovation, and affordable, ubiquitous broadband service for all.”   Part of the commission’s task is to conduct an “Internet freedom assessment” to determine whether or not service providers are adhering to “the Commission’s Broadband Policy Statement of August, 2005,” which prohibits actions that might interfere with users’ ability to access or use lawful content and services over the Internet and to attach any legal device that does not harm the network.

Next up is the case of BitTorrent and specifically, the fact that Comcast has been caught throttling traffic from this peer to peer file sharing network often used to send and receive videos. Comcast says they are within their rights to throttle bandwidth as needed to ensure things like voice get the proper quality of service while others are concerned that throttling bandwidth relating to applications violates the concept of net neutrality.

Finally, the issue of short codes has surfaced once again as Verizon has denied the use of these codes to Rebtel, a competitive service provider and others.

This month could be looked back upon as a pivotal one in the world of Internet freedom and the shaping of the world's net policies.









HD Voice Community

February 14, 2008

As I have written about extensively, the advent of VoIP means that we are able to increase the quality of communications quite substantially. To that end, we at TMC are always looking for ways to educate you on concepts like HD Voice.

Why? because I truly believe that there is a tremendous opportunity to improve the quality of all telephone and video calls. In order to ensure the world knows about this concept, we have built an HD Voice Global Online Community in conjunction with Polycom, a leader in the space.

Unprotected SIP

February 14, 2008

Increase Marketing Spend in a Recession

February 14, 2008

Corporate Phone Bills: $133 Billion in 2008

February 14, 2008



A staggering $133 billion dollars will be spent on communications services by businesses in 2008 according to Insight Research. 39% of this spending will be on cell phone bills. This staggering amount could be reduced if companies explore IP communications solutions that currently exist on the market.

If the economy is indeed slowing, a painless way to save money is to explore the world of IP communications more thoroughly and picking solutions which not only save your business money but they also increase flexibility and customer satisfaction.

Even if you have an IP PBX, be sure you also have SIP trunking so your calls are routed in the most cost-effective fashion possible. If you are a big user of telephony be sure to look at VoIP peering.





Telco 2.0 - the Microsoft way

February 14, 2008

The following are comments from Ovum SVP, Brett Azuma on Microsoft and what they are up to in service provider communications. I thought this was worth passing along.

Microsoft provided an update on its Telco 2.0 vision. The analyst telebriefing indicated that Microsoft's revenues for the Communications Sector exceeded $2bn in 2007.

ITEXPO East 2008 Video

February 14, 2008




If you missed ITEXPO this past month in Miami, you missed a great opportunity to meet with VARS, service providers and many companies looking to purchase IP communications products and services. I am truly humbled by the unsolicited comments that many of you gave us at the show.

We also got a tremendous amount of feedback regarding the move from the Ft. Lauderdale Convention Center to Miami. It was pretty interesting to hear the varying reasons why some people like one city over another.

Here is a video which encapsulates many of the comments you gave us about the show. Thanks to all of you who attended and we hope to see you at ITEXPO in Los Angeles, September 16-18, 2008.






Google Apps Get Unified Communications

February 12, 2008



It was bound to happen... Google Apps have finally become connected to the world of Unified communications.

Thanks to Voice Mobility, you can now integrate Google Apps with your unified communications system in your campus or corporate environment. As you may know, the Google Apps suite includes Gmail, Google Talk, Google Calendar, Google Docs, Contacts, Mobile apps and other collaboration tools all using the workplace or campus domain.

The company's UCN Vmerge adds unified communications to complete messaging, collaboration, calendaring and presence functionality. The solution allows hosted or on-premise technology to handle the connectivity which is great for people who prefer the flexibility of choosing how they install this solution.

According to UCN spokesman Mike Seeley, Voice Mobility's VP of Global Sales, this total solution is like deploying Microsoft Exchange server, Active Directory and Office Communication Server at a fraction of the cost.







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