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Rich Tehrani
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Call Center

Vishing: Definition

January 24, 2008

According to the IC3 or Internet Crime Complaint Center, Vishing is simply voice phishing, a scheme whereby unsuspecting callers are directed to rogue IVR systems which are disguised as real systems from banks, credit card companies, etc.

These systems masquerade as real banks interactive voice response systems asking for confidential information.

In other words there is a relatively new way to get unsuspecting people to part with their confidential and personal information.

The requests to contact these IVR systems can come via telephone calls as well as e-mails.

According to the Wall Street Journal there is a hacker who even sells a kit which crafts e-mails which look like they come from real banks.

So now, we need to not only be concerned about clicking on web links but also calling telephone numbers.

So why is this good news? Well, there is an opportunity for a developer to come up with a system that checks phone numbers against a vishing database to ensure the number called is not fraudulent.

A second option would be to do a database dip and look up the phone number being called just as you dial. When you call Bank of America for example you expect to see the display say Bank of America.













My Schedule Tonight

January 23, 2008

I am blown away by the amount of people who have reached out to meet with me at the very last second at this particular event. So many people want to meet... I wish the show was 2 weeks.

I suspect many were caught off guard as this show happened so early in the year.

I also think this is a great sign as so many people to date want to tell me about new products, new companies or new ventures.

So if you want to meet I will be at all the receptions throughout the week and the meals.

We have had standing room only sessions all day and the energy and excitement has been amazing.

As often as I can I have been checking e-mail on the laptop or phone to stay up to date.

I even took some photos of a packed reseller session I was moderating. There was a look of surprise on some of the attendees faces as I snapped shots of them.

I must confess I even answered a few e-mails up there.













ITEXPO -- See You in Hall B

January 23, 2008

ITEXPO West 2008 Day One - Andy

January 23, 2008

ITEXPO East 2008 Schedule

January 21, 2008

Here are some of the happenings this week at ITEXPO. My team is already down in Miami, making sure the new Mustang convertible is prepped and ready for the raffle Friday. I wish you luck in winning the car and either way you will end up with something of value -- a 3-day IP communications education available nowhere else.

See you soon!

---

Wednesday, January 23, 2008:
----------------------------
9:00 am - Breakout sessions*
9:00 am - TMC University Training: Using SIP to Build Enhanced Services* 9:00 am - TMC University Training: Microsoft OCS* 9:00 am - trixbox Open Communication Training Courses* 10:00 am - Reseller Solutions Day Workshop 10:00 am - Ingate's SIP Trunking Workshop
4:15 pm - KEYNOTES by Broadvox, 8x8, Inc. (Packet8), and Fonality 6:00 pm - EXHIBIT HALL OPEN 6:00 pm - Welcome Networking Reception in Exhibit Hall
  Sponsored by Aculab.

Thursday, January 24, 2008:
-----------------------------
8:00 am - Breakout sessions*
8:00 am - trixbox Open Communication Training Courses*
8:15 am - Voice Peering Fabric Workshop
8:30 am - Ingate SIP Trunking Seminars
9:45 am - KEYNOTES by Nortel, AudioCodes, and Mitel 11:30 am - EXHIBIT HALL OPEN (Hall closes at 5:00 pm) 4:00 pm - Networking reception in exhibit hall sponsored by Ontario Canada
4:45 pm - Bose SoundDock(R) and Apple iPod Giveaway -- see below (You must be present to win)

Friday, January 25, 2008:
-------------------------------
9:00 am - Breakout sessions*
9:00 am - trixbox Open Communication Training Courses* 11:00 am - EXHIBIT HALL OPEN (Hall closes at 2:30 pm) 2:30 pm - 2008 Mustang Convertible Giveaway -- see below (You must be present to win)

*Fees required to attend conference sessions & training courses.

I encourage you to visit the expo site now to review detailed descriptions of everything happening at the conference and to quickly and easily register.

I hope to see you down here in warm, sunny Miami for three great days of improving your business.




































Have a Safe Trip to ITEXPO

January 21, 2008

I hope everyone has a safe trip down to Internet Telephony Conference & Expo. The registration numbers are trending nicely above estimates and we expect a stellar event. As always, we have done our absolute best to assemble the most knowledgeable speakers and diverse exhibitors and this show will provide the best IP communications education ever.

As a side benefit I figured I should remind you that flights to Miami are still very cheap and the weather in the US is getting colder. Here is a map of the current temps...

ITEXPO Giveaways

January 18, 2008

Fax, T.38 and SIP

January 18, 2008

As you may remember from a prior post, AudioCodes was running a five-part webinar series which concluded yesterday with a webinar on SIP and T.38 fax.

On the webinar, Percy discussed reliability concerns with the G.711 standard, and more specifically, how SIP and T.38 can improve fax reliability, as well as how to eliminate expensive dedicated fax boards from communications system.

Another area of focus was sending legacy TDM fax over SIP trunks.

I came across an article from Erik Linask who summed up the webinar and I also found a post from Alan Percy who works for AudioCodes in which he discusses how successful the webinar was. Here is an excerpt:

After yesterday's webinar on fax, I'm overwhelmed. 

When we were developing the plans and presentation materials for yesterdays webinar titled "Fax - SIP+T.38 to the Rescue", our expectations were that a few "fax gurus" would join in and we would have a small very focused 20 - 30 person session on a rather deep dark secret of the industry.  Can you imagine my surprise when during the first few minutes of the session the participant count kept climbing and climbing to over 160 people! 









California Broadband Task Force Recommendations

January 17, 2008

California Governor Arnold Schwarzenegger commissioned the California Broadband Task Force (CBTF) to “remove barriers to broadband access, identify opportunities for increased broadband adoption, and enable the creation and deployment of new advanced communication technologies.” The governor also requested that the CBTF “pay particular attention to how broadband can be used to substantially benefit educational institutions, healthcare institutions, community-based organizations, and governmental institutions.”
Recently this task force issued a report on the state of broadband in California.

The CBTF adopted three key goals:

  • California must ensure ubiquitous and affordable broadband infrastructure, made available through a variety of technologies to all Californians.
  • California must drive the creation and use of applications that produce the greatest economic, educational, and social benefits for California’s economy and communities.
  • California must construct next-generation broadband infrastructure, positioning California as the global economic leader in a knowledge-based economy.

Through analysis of CBTF’s broadband mapping project and independent research, the Task Force determined that California is better positioned than most states on broadband availability and adoption, yet the state lags behind key foreign competitors. Specifically, the CBTF found:

  • 96% of California residences have access to broadband.
  • 1.4 million mostly rural Californians lack broadband access at any speed.
  • Barely more than half of Californians have adopted broadband at home.
  • Only half of Californians have access to broadband at speeds greater than 10 Mbps
  • (including both upstream and downstream speeds).
  • Broadband infrastructure is deployed unevenly throughout the state, from state-of–the-art to nonexistent.
Just as California has invested in other critical infrastructure such as roads, electricity, and water, the CBTF believes that the state must seize the opportunity to promote private-sector investment, leverage public/private partnerships, and lead the effort to increase broadband availability and adoption. But unlike roads, electricity, and water, California’s investment in broadband should not be limited to physical infrastructure, but instead should include policies to increase adoption of broadband technologies.







Outrageous Interactions

January 17, 2008

Normally I don't like to judge people but in this case -- I was asked by Interactive Intelligence if I would do just that --- judge people. You see, I will be a judge on a panel with Interactive Intelligence CEO Don Brown, Nancy Jamison, Principal Analyst of JAMISON Consulting, Art Rosenberg, Principal Analyst & Syndicated Columnist of The Unified-View, and Blair Pleasant, President & Principal Analyst of COMMfusion LLC.

So what am I judging you ask? The company has come up with the idea -- an award for the most outrageous interaction awarded to workers in the contact center industry.

Here are the details:

You have an Outrageous Interaction with a customer almost every shift.





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