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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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Google Apps Get Unified Communications

February 12, 2008



It was bound to happen... Google Apps have finally become connected to the world of Unified communications.

Thanks to Voice Mobility, you can now integrate Google Apps with your unified communications system in your campus or corporate environment. As you may know, the Google Apps suite includes Gmail, Google Talk, Google Calendar, Google Docs, Contacts, Mobile apps and other collaboration tools all using the workplace or campus domain.

The company's UCN Vmerge adds unified communications to complete messaging, collaboration, calendaring and presence functionality. The solution allows hosted or on-premise technology to handle the connectivity which is great for people who prefer the flexibility of choosing how they install this solution.

According to UCN spokesman Mike Seeley, Voice Mobility's VP of Global Sales, this total solution is like deploying Microsoft Exchange server, Active Directory and Office Communication Server at a fraction of the cost.







Packet8 MobileTalk Goes Free

February 12, 2008

Packet8 has done a good thing today by allowing charter subscribers to their MobileTalk service free access. In other words, there are no longer fees associated with signing up to use this service which allows you to seamlessly connect your long distance calls over their VoIP network. You still pay per-minute charges depending on the country you call.

These rates are ridiculously low by the way. A call to Paris is 3 cents per minute.

Samsung MBP-100

February 12, 2008

If you were hoping for the day that you could fit a video projector in your pocket, perhaps that day is finally here. Of course this depends a bit on how big your pockets are. From this picture it seems that the new Samsung MBP-100 is about the size of the cell phone it can connect to.

I suppose the market for this device is people who occasionally need a projector but don't want to lug a full-sized one with them.

On the business communications side, the company has been having a good deal of trouble lately keeping its dealers happy. Numerous changes have cut into dealer margins and put some out of business according to my sources.



Rim Outage Again

February 11, 2008

Intellectual Property, The Other Defition of IP

February 11, 2008

It's funny... I have been writing about the enhanced services made possible via IP communications for over a decade. To some degree, these services are here and while I think there is a great deal of room to go in this area, it seems that companies find it easier to use patent litigation as their preferred enhanced services revenue generator.

Basically using the other definition of IP, intellectual property.

Case in point is Verizon who is suing cable companies now. First there was Cox and now Charter.



Tandberg Video works with Microsoft OCS

February 11, 2008



Microsoft unified communications gets video interoperability with Tandberg products.

Specifically, TANDBERG MXP endpoints can now register and authenticate directly with Office Communications Server 2007 allowing them to appear as contacts in an Office Communicator 2007 user's contact list. By clicking a name in their contact list, users of Office Communicator 2007 can now visually connect with any TANDBERG MXP device registered directly with Office Communications Server 2007.

In order to make this happen, your products need a software upgrade. Once upgraded, users can also take advantage of the single user identity inherent in Microsoft Office Communications Server.





Communications Being Purchased Incorrectly

February 11, 2008

In the world of communications a sad fact is that in the past few years, technology has evolved to the point where communications is being more integrated into business processes than ever.  Regardless of industry,  communications has evolved to the point where it makes companies productive and efficient while simultaneously lowering costs.

What makes this sad is that companies are still looking at communications purchases as plain vanilla telephone replacements. In other words, they say... My phone system is about to die, let me get a new one.

What they don't say is, I can boost my productivity by an order of magnitude...



Digium Guarantee Program

February 11, 2008

Mobile World Congress Key Terms

February 10, 2008

As you may know, Mobile World Congress kicks off this week and to get the ball rolling the event has put out some of the key terms you will be hearing more about this week. I have posted them here with their definitions in case you need to brush up on your acronyms.

Also be sure to check out the Mobile World Congress News Page to stay up to date on the show.

3G

3G, or third-generation, is loosely defined as offering high data speeds, always-on data access and greater voice capacity, enabling operators to offer customers fast internet access, live, streaming video and other multimedia or "converged" applications over a wireless network. There are several 3G technology standards.





SugarCRM to Go Public

February 8, 2008



SugarCRM

has been on quite a tear lately with the news that it has secured $20 million in funding and that they have a new mobile application. The latest news out of the company is that they are profitable and plan to go public in the next 8-12 quarters.

SugarCRM was founded in 2004 and since that time has had more than four million downloads, 470 product extensions, 75 language translations, more than 60,000 community members, and more than 12,000 registered developers. The company has a customer base of nearly 3,000 commercial accounts.

This is all pretty impressive and shows that the open-source CRM market is doing as well as open-source communications and computing.

For more information on SugarCRM and other companies in the space, be sure to check out the Open Source CRM channel on TMCnet.





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