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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Call Center

Quantcast

November 6, 2007

You are likely familiar with Alexa, a division of Amazon that measures website traffic. I have written about the site a number of times before. A while back I discovered a site called Quantcast which is becoming a well respected third-party way to measure web traffic in an accurate manner. Currently Quantcast allows you to see how many unique visitors any site has.

FonalityCRM

November 5, 2007

Fonality has made quite a splash in the open source communications market and the most recent news coming out of the California company is an acquisition of Insightful Solutions Pty Ltd, one of the world’s largest SugarCRM development houses.   I had an opportunity to have a podcast interview with Fonality CEO Chris Lyman about the acquisition, the future of telephony, CRM, unified communications and the market in general.   As part of the transaction, Fonality will also begin selling Insightful’s SugarCRM managed service offering called FonalityCRM. The solution is integrated with PBXtra and trixbox Pro and provides click-to-call dialing, agent screen pops, telephone campaign management for outbound sales teams, and a host of other features. It is hosted at one of the six Fonality data centers and available immediately to PBXtra and trixbox Pro customers worldwide. The underlying FonalityCRM managed service platform was developed by Insightful to provide a complete on-demand offering that is updated, maintained, backed-up and available 24x7.   As you may expect, Fonality will leverage Insightful’s knowledge and experience when supporting SugarCRM deployments, as well as support of its other solutions.

This acquisition is infinitely logical and also provides a tipping point in the open-source market.

Open Handset Alliance and More

November 5, 2007

Another week and other massive avalanche of news in the communications space. The first item worth sharing is regarding Google shaking up the foundation of the mobile phone market. The funny thing is, editors and bloggers have been looking to find the Google phone for months and instead of it being somewhere, it will be everywhere.   If you missed it the company has launched an Open Handset Alliance which aims to open things up in the cellular communications space. Specifically the alliance is a total of over 30 companies working together to produce low-cost phones whose development is supported by advertising.

Fluke

November 3, 2007

In the world of advertising the expression commonly used is “perception is reality.” Moreover companies are often branded by customers. If I say IBM, you will say mainframes. Oracle? Databases.   Sometimes I feel it is my job to help uncover companies who have a broader portfolio of products than is generally appreciated.

Polycom is Everywhere

November 1, 2007

Free Switchvox

October 31, 2007

Alcatel-Lucent Cuts 4,000 More

October 31, 2007

Toshiba Gains in IP Communications

October 30, 2007

Toshiba has great potential in the world of IP communications as it makes phone systems and a variety of computing devices. The company recently released Toshiba SoftIPT 2.1 which further connects the company’s line of Strata CIX IP business communications systems with software which runs on laptops, handheld computers and more.   The solution also works in conjunction with the company’s Video Communication Solution or VCS.   So while this announcement is not so revolutionary – Avaya has had similar software for at least five years, from a branding perspective, there is tremendous potential to put soft clients on Toshiba devices far and wide.   My point is the company is well-known in computing but virtually unknown in communications. What if they installed soft client telephony applications on all their computers and devices? And in addition what if these devices worked with a Toshiba-powered hosted communications system?

Alcatel-Lucent May Cut More

October 30, 2007

NexTone/ReefPoint Merger

October 29, 2007

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