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Call Center

Ergonomic Phones

January 15, 2008

Sipera Interview

January 14, 2008

Sipera Systems is on the leading edge of IP communications/VoIP security and it is worth pointing out the company was just interviewed by me and in the interview there is good information about the growth areas of IP communications as well as the potential risks involved.

Here is an excerpt:

RT: What is the most exciting market change we can expect in communications in technology in 2008 and beyond? EW:

One of the most exciting market changes in 2008 will be the use of presence technology, expanding from the boundaries of instant messaging and including other communication modes such as mobile phones, hard phones at work and office, soft phones, etc. Further, presence will go beyond whether one is online to also include geographical location (via GPS), On Call, In Meeting, and In Car. The major challenge here will be understanding and managing privacy and security in this context based on domains, user groups, device, etc.

Oh, and by the way I almost forgot to mention this interview was with Sipera CMO Eric Winsborrow and you can see him speaking at ITEXPO next week in Florida.


OCS Assimilation

January 14, 2008

Tom Cross has an interesting post about Microsoft OCS and in it he has a good communications history lesson detailing some of Redmond's past activities in the telecom space. Here is an excerpt:

What all this means is that the old-time interconnect company is finally going away. Many of them hate IP systems, never wanted to learn IP and keep thinking it’s a fad that will go away. This also means huge opportunity for those who finally want to see the telephone finally get “assimilated” PC and the benefits of “unified” communications or messaging finally arrive.

Samsung Bribery News

January 14, 2008

Samsung has its hands in just so many things and subsequently it is worth sitting back and taking notice when the company is accused of setting up a slush fund and engaging in bribery.

Samsung Group is easily South Korea’s leading conglomerate. The company has 58 subsidiaries and accounts for over 20 percent of the country’s exports. Samsung Group’s assets are valued at more than $280.8 billion and its exports were worth $66.3 billion last year.

Scandals are not considered new to such huge South Korean industrial groups as Samsung. These conglomerates have regularly been accused of wielding their economic power to influence government decisions, as well as using shading dealings between subsidiaries to help controlling families to evade taxes and transfer wealth to heirs.

Read more on TMCnet.

Good Bye Jeff Raikes

January 11, 2008

Good bye Jeff Raikes.

Raikes did a great job at Microsoft and in the unified communications space he should be commended for rolling out a slew of strong products and doing a fantastic PR and marketing job promoting them. He will be retiring from Microsoft soon.

Microsoft is an interesting animal in that they are so large that sometimes I think they are too big to get things accomplished quickly but at the same time they surprised me by rolling out good products in the unified communications space in a relatively short amount of time. They also got a large group of partners to buy in and simultaneously promoted these products very well via extremely effective marketing and public relations campaigns.

Unlike many companies in the communications space who change marketing strategies virtually every quarter, Microsoft has stayed consistent with message. They really understand marketing better than the typical communications or tech company.

Stephen Elop the former COO of Juniper Networks will be replacing Raikes and there is much speculation about why Microsoft did not look internally to fill this position.

Nuance Communications Podcast

January 11, 2008


January 11, 2008

One of the most incredible software packages I have come across in quite some time is WMWifiRouter which enables Windows Mobile devices to become WiFi access points, sharing the EVDO connection with a number of others. Although the software allows ad hoc connections instead of infrastructure I found no negative effects from this minor oddity.

As Tom Keating wrote recently, I did install this software on my phone for a number of reasons. One of the main ones is because I would like to use the Nokia N800 tablet computer away from areas that have WiFi. You have no doubt read me go on and on about how useful the N800 is... The main problem with the device continues to be the lack of cellular access.

Now, I can easily run the WMWifiRouter software on my XV6800 and an instant access point is created for the N800 and other devices to share.

In addition, during trade show set up (before internet is running in the convention center) at ITEXPO, TMC can now use our Windows Mobile devices to create instant access points for others to share.

As you might imagine, Verizon is not happy about this because they have their own "tether" service which allows you to pair a Windows Mobile device with a single other computer via bluetooth.

Service Provider Opportunities

January 11, 2008

Service providers are being extremely creative in using technology and ingenuity to launch new and enhanced services and products to keep customers and attract new ones. Some of the better ideas I have seen lately are the consumer electronics DECT phone from Comcast which allows internet browsing and address synchronization via the in-home cordless phone.

I also think the Alltel/AAA collaboration is a great move allowing consumers access to over 100,000 locations which give AAA discounts. In addition the GPS-enabled devices allow instant transmission of location to AAA when you have a car problem.

Another great idea is the transmission of Pandora radio to certain AT&T Wireless handsets. I really like Pandora as the service allows you to customize your own radio stations without listening to commercials.

IP Fax Reliability

January 11, 2008

International Calling Alternatives

January 10, 2008

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