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Rich Tehrani
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Call Center

Fluke

November 3, 2007

In the world of advertising the expression commonly used is “perception is reality.” Moreover companies are often branded by customers. If I say IBM, you will say mainframes. Oracle? Databases.   Sometimes I feel it is my job to help uncover companies who have a broader portfolio of products than is generally appreciated.

Polycom is Everywhere

November 1, 2007

Free Switchvox

October 31, 2007

Alcatel-Lucent Cuts 4,000 More

October 31, 2007

Toshiba Gains in IP Communications

October 30, 2007

Toshiba has great potential in the world of IP communications as it makes phone systems and a variety of computing devices. The company recently released Toshiba SoftIPT 2.1 which further connects the company’s line of Strata CIX IP business communications systems with software which runs on laptops, handheld computers and more.   The solution also works in conjunction with the company’s Video Communication Solution or VCS.   So while this announcement is not so revolutionary – Avaya has had similar software for at least five years, from a branding perspective, there is tremendous potential to put soft clients on Toshiba devices far and wide.   My point is the company is well-known in computing but virtually unknown in communications. What if they installed soft client telephony applications on all their computers and devices? And in addition what if these devices worked with a Toshiba-powered hosted communications system?

Alcatel-Lucent May Cut More

October 30, 2007

NexTone/ReefPoint Merger

October 29, 2007

Covad Acquired by Platinum Equity

October 29, 2007

Covad was recently sold to private equity and this could be a good thing. The company made a big splash in the business VoIP segment years back but more recently Covad seemed to stop focusing on offering converged services and instead shifted the bulk of its messaging to broadband.   Part of the reason for this shift may have been service issues as I have heard complaints of poor voice quality from some of my readers over the years.   As a point of comparison -- during the last year, when Covad stopped focusing on the VoIP market, a competitor who is in the pure-play hosted VoIP space Cbeyond saw its shares rise over $11 or 36%. Cbeyond is now valued at $1.18 billion dollars in fact while Covad is valued at $191 million.   The new owner of Covad is Platinum Equity and some advice to the new company would be stay consistent. Promoting yourself as the ultimate IP communications solutions provider and then going dark for over a year sends a poor message to potential customers.   I started off this entry by saying this purchase could be a good thing and this is why.

NET Acquires Quintum

October 26, 2007

On the face of it you might not see a merger between NET and Quintum as something predictable. NET is on the west coast, while Quintum is on the east. Quintum has had a consistent branding message over the past decade or so and NET has not.   But there is an area where both companies do play and that is in unified communications and specifically how UC relates to Microsoft. You see, both companies are working closely with the Redmond-based software company.   This is where there is some overlap.

Phone Calls without Subject are Rude

October 26, 2007

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