Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Call Center

Service Provider Opportunities

January 11, 2008

Service providers are being extremely creative in using technology and ingenuity to launch new and enhanced services and products to keep customers and attract new ones. Some of the better ideas I have seen lately are the consumer electronics DECT phone from Comcast which allows internet browsing and address synchronization via the in-home cordless phone.

I also think the Alltel/AAA collaboration is a great move allowing consumers access to over 100,000 locations which give AAA discounts. In addition the GPS-enabled devices allow instant transmission of location to AAA when you have a car problem.

Another great idea is the transmission of Pandora radio to certain AT&T Wireless handsets. I really like Pandora as the service allows you to customize your own radio stations without listening to commercials.



IP Fax Reliability

January 11, 2008

International Calling Alternatives

January 10, 2008

VoSKY Interview

January 8, 2008

Nice Systems Win

January 8, 2008

IP Communications News January 4, 2007

January 4, 2008

If you just can't get enough IP communications news then you are a lot like me and I do feel a bit sorry for you.  Either way, there is lots of great news happening in this first short week of the new year.

Some of my favorite news is Vonage settling the AT&T Patent dispute, P&G receiving an award for wireless VoIP and the Simulscribe recognition. Enjoy:

Excel Telecommunications: 2007 a Good Year for SIP Trunking, 2008 Even Better




Mother of all Outsourcing Jobs

December 31, 2007

Technology News Wrap Dec 27, 2007

December 27, 2007

It has been a slow news week as you might imagine and there have been a number of stories which have caught my eye. Stories wrapping up 2007 are rampant and one worth reading is from Mae Kowalke and is titled 2007 VoIP News Highlights from TMCnet. Within the article is a summary of news regarding Microsoft OCS, Vonage, SunRocket and more.   In other news, Sonus got nice recognition as a market leader from Infonetics in a report which states Sonus has captured 26 percent of the worldwide market, with 42% coverage in North America region representing increases over Q2 2007.   A rumor which could be a deal changer for the technology market comes from Seeking Alpha and discusses a potential new Apple device which seems like a Nokia N800 clone. I am a huge fan of the Nokia N800 as it is speedy, has wonderful resolution at 800x480 and can do so much more that a smartphone.

The Latest on Mitel

December 17, 2007

Avaya’s Unified Communications Future

December 17, 2007

When you think of enterprise communications Avaya is certainly one of the first names that comes to mind. A huge player in the space, the company has a tremendous amount of influence in the future shape of things to come in telecom.   As we all know by now, one of the fastest-growing segments of the market is unified communications. In order to get a read on Avaya’s positioning in the UC space I decided my readers would benefit from a high level Avaya interview.   The following is that interview with Stuart Wells, President, Global Communications Solutions at Avaya. I was pretty interested in many of his thoughts and especially in how Avaya is evolving to become a software company.
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