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Rich Tehrani
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Call Center

Open Source Unified Communications

October 19, 2007

Comcast Customer Support

October 19, 2007

This morning I went to Wikipedia to look up the formal definition for the term ballistic. Most of us know there is a term “going ballistic” which basically means freaking out in a potentially violent manner. Wikipedia doesn’t have an entry for ballistic in the singular form but they do have the plural – ballistics - and they describe it as the science of mechanics dealing with the motion, behavior and effects of projectiles, especially bullets, gravity bombs, rockets and the like.   Notice the definition has no mention of the word hammer. It has no mention of destroying your local cable office.

IP Communications News: October 19, 2007

October 19, 2007

Some of the interesting news of the week shows SMBs will not only be going down the road to purchasing IP communications solutions – they will also be purchasing and installing security solutions. In my research this morning I also came across a wonderful article by SIP legend Jonathan Rosenberg discussing social networking, SIP, VoIP and Web 2.0.   Avaya made some news as well when it announced it will be supplying IP communications solutions to Prudential Center in Newark, New Jersey. Of course, I am sure the fact that Avaya is located in New Jersey didn’t hurt this deal one bit.   VoltDelta made news as well by announcing AT&T is using the company’s integrated advertising platform for its 1-800-YellowPages offering in a number of southern states. The way the system works is simple… You listen to an ad and get free directory assistance information.   Rounding out this article but certainly not the end of the week’s interesting news is the fact the iPhone has been opened up to third-party developers.

Nokia N810

October 18, 2007

One of the best portable devices I have ever used is the Nokia N800. It was launched earlier than Apple’s iPhone and has many of the features the iPhone has but is better in many ways. It is not as portable as the iPhone but it does more and is a solid device for people who live in areas where WiFi is prevalent.   The one drawback was the Nokia did not have connectivity to any cellular networks. Another drawback was the lack of the keyboard.

Which PBX Manufacturers will Survive?

October 17, 2007

The following is a sidebar to the Publisher’s Outlook Column Microsoft’s Big Unified Communications Launch in the November, 2007 issue of Unified Communications Magazine.   ---   There are many PBX companies – well over 25. I am surprised how many of these companies survive “under the radar” thanks to their strong dealer network. Telephony is an interesting business in that relationships can be more important than technology and, oftentimes, price.   Having said that, it is obvious that more and more companies will start looking for UC solutions and not just a plain vanilla IP-PBXs. This means every PBX company must immediately have ready UC solutions either capable of adding value on top of Microsoft’s solutions or else sold as a viable alternative. They must find a way to position themselves for the future and convince customers they are leading, not trailing, in UC technology.   From there, they need to start producing leading-edge software.

Microsoft’s Big Unified Communications Launch

October 17, 2007

Please enjoy the Publisher’s Outlook from the November, 2007 Unified Communications Magazine.   ---   In the history of communications space there has never been a new product roll-out supported by over 50 other companies. Until October 16, 2007, that is. I write this article while on a returning flight from San Francisco, CA, where I got to hear Microsoft CEO Bill Gates and Business Division President Jeff Raikes speak about how Microsoft will change business communications forever through the introduction of a suite of unified communications software, products and services. And yes, over 50 other companies also announced related products and services.   Bill Gates explained to an extremely large audience that this announcement is about applying the magic of software to phone calls.

Telrex Unified Communications Call Recording

October 16, 2007

One of the main messages Microsoft is promoting to the communications marketplace is there is no need to replace your hardware – Microsoft Unified Communications will blend with your current communications infrastructure through gateways allowing you to keep the thousands of PBX features you need while being able to connect it to Microsoft Office Communications Server 2007, Microsoft Office Communicator 2007, Live Meeting and so on.   But why not replace your PBX while you are at it? After all, your company may not need thousands of features.   The reason may be that one of the areas where Microsoft’s unified communications strategy is light is in call monitoring and recording. You see if you want to record Microsoft UC phone calls you need a PBX.   Thankfully for those who want to deploy a Microsoft UC solution sans PBX and who need recording, Telrex has your answer. The company has just announced they will allow IP call recording and monitoring for Office Communicator 2007 and Office Communications Server 2007.   Company executives tell me one of the benefits of their solution is the ability to record calls on disparate IP PBXs within an organization.

October 16, 2007

Microsoft UC News Update Here is the news you should be aware of regarding Microsoft’s Unified Communications push so far:   Tom Keating   Drag-and-drop Conference Calls = OCS 2007 Success? SAP Duet to leverage Microsoft OCS 2007 Rich Liveblogging Microsoft UC Launch Dell Gets into VoIP Game with OCS 2007 Microsoft OCS 2007 Review XML VoIP API by Microsoft Live Meeting and Lypp Microsoft Unified Communications Client API SDK released + UC 2007 Launch VoIP Test Set for Office Communications Server 2007   Rich Tehrani (I always have something to say)   50 Microsoft Unified Communications Partners Initial Thoughts on Microsoft Unified Communications Event Keating?s Microsoft Unified Communications Review A Microsoft Unified Communications Gadget display Early Photo of Microsoft Unified Communications Launch Heading over to the MSFT UC Day Heading to the Microsoft Unified Commuications Launch Communication’s Biggest Week Ever   Greg Galitzine   Microsoft OCS Launch Day Broadsoft Connections: Guy Kawasaki and Microsoft?s OCS? Nortel Looking Forward to Microsoft OCS Launch   TMCnet   IBM Announces Integration of Lotus Sametime and Lotus Symphony for Unified Communications BT Ramps Up Unified Communications and Collaboration Portfolio Unisys to Offer New Solutions and Services to Tie into Microsoft Unified Communications Technology Maximizing The Benefits Of Unified Communications BroadSoft Announces Efforts to Promote Unified Communications NEC Ink Unified Communications Pact" href="http://www.tmcnet.com/unified-communications/articles/12495-unisys-nec-ink-unified-communications-pact.htm">Unisys and 'NEC Ink Unified Communications Pact 

50 Microsoft Unified Communications Partners

October 16, 2007

Initial Thoughts on Microsoft Unified Communications Event

October 16, 2007

Having Bill Gates initiate any new product launch is obviously good for your product. The energy so far in the room is amazing and the excitement about communications is absolutely incredible. It is quite amazing that communications has become a super strategic product officering at Microsoft.   The executive team at Microsoft thinks Unified communications will do to live communications what email did to asynchronous communications in the nineties.   It is tough to disagree.   Perhaps the most memorable moment about the event so far other than the dry ice smoke and blaring guitar at the start of the day is the fact the audience actually clapped when they saw how a conference call can be initiated with a simple mouse click.   If you are wondering if the market will resonate with UC you should have been in this room to see applause erupting spontaneously from a mouse click initiated conference call. This is something I have never seen before and I have been at this for quite some time as you know. So far I'd have to say this event is a lot more than smoke and mirrors.
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