Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Call Center

Covad Acquired by Platinum Equity

October 29, 2007

Covad was recently sold to private equity and this could be a good thing. The company made a big splash in the business VoIP segment years back but more recently Covad seemed to stop focusing on offering converged services and instead shifted the bulk of its messaging to broadband.   Part of the reason for this shift may have been service issues as I have heard complaints of poor voice quality from some of my readers over the years.   As a point of comparison -- during the last year, when Covad stopped focusing on the VoIP market, a competitor who is in the pure-play hosted VoIP space Cbeyond saw its shares rise over $11 or 36%. Cbeyond is now valued at $1.18 billion dollars in fact while Covad is valued at $191 million.   The new owner of Covad is Platinum Equity and some advice to the new company would be stay consistent. Promoting yourself as the ultimate IP communications solutions provider and then going dark for over a year sends a poor message to potential customers.   I started off this entry by saying this purchase could be a good thing and this is why.

NET Acquires Quintum

October 26, 2007

On the face of it you might not see a merger between NET and Quintum as something predictable. NET is on the west coast, while Quintum is on the east. Quintum has had a consistent branding message over the past decade or so and NET has not.   But there is an area where both companies do play and that is in unified communications and specifically how UC relates to Microsoft. You see, both companies are working closely with the Redmond-based software company.   This is where there is some overlap.

Phone Calls without Subject are Rude

October 26, 2007

Open Source Unified Communications

October 19, 2007

Comcast Customer Support

October 19, 2007

This morning I went to Wikipedia to look up the formal definition for the term ballistic. Most of us know there is a term “going ballistic” which basically means freaking out in a potentially violent manner. Wikipedia doesn’t have an entry for ballistic in the singular form but they do have the plural – ballistics - and they describe it as the science of mechanics dealing with the motion, behavior and effects of projectiles, especially bullets, gravity bombs, rockets and the like.   Notice the definition has no mention of the word hammer. It has no mention of destroying your local cable office.

IP Communications News: October 19, 2007

October 19, 2007

Some of the interesting news of the week shows SMBs will not only be going down the road to purchasing IP communications solutions – they will also be purchasing and installing security solutions. In my research this morning I also came across a wonderful article by SIP legend Jonathan Rosenberg discussing social networking, SIP, VoIP and Web 2.0.   Avaya made some news as well when it announced it will be supplying IP communications solutions to Prudential Center in Newark, New Jersey. Of course, I am sure the fact that Avaya is located in New Jersey didn’t hurt this deal one bit.   VoltDelta made news as well by announcing AT&T is using the company’s integrated advertising platform for its 1-800-YellowPages offering in a number of southern states. The way the system works is simple… You listen to an ad and get free directory assistance information.   Rounding out this article but certainly not the end of the week’s interesting news is the fact the iPhone has been opened up to third-party developers.

Nokia N810

October 18, 2007

One of the best portable devices I have ever used is the Nokia N800. It was launched earlier than Apple’s iPhone and has many of the features the iPhone has but is better in many ways. It is not as portable as the iPhone but it does more and is a solid device for people who live in areas where WiFi is prevalent.   The one drawback was the Nokia did not have connectivity to any cellular networks. Another drawback was the lack of the keyboard.

Which PBX Manufacturers will Survive?

October 17, 2007

The following is a sidebar to the Publisher’s Outlook Column Microsoft’s Big Unified Communications Launch in the November, 2007 issue of Unified Communications Magazine.   ---   There are many PBX companies – well over 25. I am surprised how many of these companies survive “under the radar” thanks to their strong dealer network. Telephony is an interesting business in that relationships can be more important than technology and, oftentimes, price.   Having said that, it is obvious that more and more companies will start looking for UC solutions and not just a plain vanilla IP-PBXs. This means every PBX company must immediately have ready UC solutions either capable of adding value on top of Microsoft’s solutions or else sold as a viable alternative. They must find a way to position themselves for the future and convince customers they are leading, not trailing, in UC technology.   From there, they need to start producing leading-edge software.

Microsoft’s Big Unified Communications Launch

October 17, 2007

Please enjoy the Publisher’s Outlook from the November, 2007 Unified Communications Magazine.   ---   In the history of communications space there has never been a new product roll-out supported by over 50 other companies. Until October 16, 2007, that is. I write this article while on a returning flight from San Francisco, CA, where I got to hear Microsoft CEO Bill Gates and Business Division President Jeff Raikes speak about how Microsoft will change business communications forever through the introduction of a suite of unified communications software, products and services. And yes, over 50 other companies also announced related products and services.   Bill Gates explained to an extremely large audience that this announcement is about applying the magic of software to phone calls.

Telrex Unified Communications Call Recording

October 16, 2007

One of the main messages Microsoft is promoting to the communications marketplace is there is no need to replace your hardware – Microsoft Unified Communications will blend with your current communications infrastructure through gateways allowing you to keep the thousands of PBX features you need while being able to connect it to Microsoft Office Communications Server 2007, Microsoft Office Communicator 2007, Live Meeting and so on.   But why not replace your PBX while you are at it? After all, your company may not need thousands of features.   The reason may be that one of the areas where Microsoft’s unified communications strategy is light is in call monitoring and recording. You see if you want to record Microsoft UC phone calls you need a PBX.   Thankfully for those who want to deploy a Microsoft UC solution sans PBX and who need recording, Telrex has your answer. The company has just announced they will allow IP call recording and monitoring for Office Communicator 2007 and Office Communications Server 2007.   Company executives tell me one of the benefits of their solution is the ability to record calls on disparate IP PBXs within an organization.
Featured Events