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Call Center

VoSKY Interview

January 8, 2008

Nice Systems Win

January 8, 2008

IP Communications News January 4, 2007

January 4, 2008

If you just can't get enough IP communications news then you are a lot like me and I do feel a bit sorry for you.  Either way, there is lots of great news happening in this first short week of the new year.

Some of my favorite news is Vonage settling the AT&T Patent dispute, P&G receiving an award for wireless VoIP and the Simulscribe recognition. Enjoy:

Excel Telecommunications: 2007 a Good Year for SIP Trunking, 2008 Even Better

Mother of all Outsourcing Jobs

December 31, 2007

Technology News Wrap Dec 27, 2007

December 27, 2007

It has been a slow news week as you might imagine and there have been a number of stories which have caught my eye. Stories wrapping up 2007 are rampant and one worth reading is from Mae Kowalke and is titled 2007 VoIP News Highlights from TMCnet. Within the article is a summary of news regarding Microsoft OCS, Vonage, SunRocket and more.   In other news, Sonus got nice recognition as a market leader from Infonetics in a report which states Sonus has captured 26 percent of the worldwide market, with 42% coverage in North America region representing increases over Q2 2007.   A rumor which could be a deal changer for the technology market comes from Seeking Alpha and discusses a potential new Apple device which seems like a Nokia N800 clone. I am a huge fan of the Nokia N800 as it is speedy, has wonderful resolution at 800x480 and can do so much more that a smartphone.

The Latest on Mitel

December 17, 2007

Avaya’s Unified Communications Future

December 17, 2007

When you think of enterprise communications Avaya is certainly one of the first names that comes to mind. A huge player in the space, the company has a tremendous amount of influence in the future shape of things to come in telecom.   As we all know by now, one of the fastest-growing segments of the market is unified communications. In order to get a read on Avaya’s positioning in the UC space I decided my readers would benefit from a high level Avaya interview.   The following is that interview with Stuart Wells, President, Global Communications Solutions at Avaya. I was pretty interested in many of his thoughts and especially in how Avaya is evolving to become a software company.

Nortel Sues Vonage

December 17, 2007

Vonage just can’t catch a break these days and seems to be the target of more lawsuits related to patent infringements than just about any other company out there. The latest patent fight is with Nortel, a company who says Vonage is infringing on twelve of its patents.   ``Defending our intellectual property rights is a top priority for Nortel,'' said Nortel spokesman Mohammed Nakhooda. ``That's why we are seeking damages and to put an injunction on the use of our technology with respect to Vonage.''   ``The litigation is ongoing and both parties have filed and will continue to file papers,'' said Vonage spokesman Charles Sahner. Nortel's filing ``is a countersuit in defense.''   Generally speaking when a company becomes as high profile as Vonage they also have an arsenal of patents.

NextPoint Analysis

December 11, 2007

If you meet David Walsh a partner with One Equity Partners, you immediately think banker. For those of you who may not frequent the tiny (and blisteringly cold when I was there) island of Manhattan, banker generally means investment banker. At a telecom conference you can always pick out the bankers because they dress nicer than most telecom types.   I recently had a chance to meet with Walsh and discuss the formation of NextPoint with him. Generally the “money people” are shielded from the communications and technology media as there are generally more technical people who are better at communicating with the “trade” media.

Genesys Buys Informiam

December 11, 2007

Genesys– once called Genesys Labs is one of the companies at the head of the CTI (computer-telephony-integration) revolution of the nineties. Often referred to as a middleware company, Genesys always seemed to fight the designation. In reality, Genesys was just so good at connecting call centers consisting of disparate equipment; they never entirely shook this “middleware” reputation.   Eventually acquired by Alcatel and later merged with Lucent to form Alcatel-Lucent the company became a smaller part of a large parent.   Until today, the Genesys division has been quiet for a company of its size. This is not unusual in such situations but today the company made an acquisition which may signal more moves to come.   Genesys purchased Informiam a company focusing on reporting and analytics.
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