Call Center

Broadband Speed at Wilshire Grand

September 9, 2007

I just ran a speed test on the broadband in the Wilshire Grand hotel – show hotel of Internet Telephony Conference & Expo and I found the download speed is 315 kbps and the upload is 821 kbps. I expect when thousands of attendees roll into town this will slow a bit but for now it is more than acceptable. I used the Speakeasy broadband speed test by the way. Hope to see you all here in sunny Los Angeles, CA very soon. There is a Fonality event I will be attending later today to kick things off.

Posted in Broadband, Call Center, Conferencing, Consumer Electronics, FCC, IP Communications, ITEXPO, Technology, VoIP, Wireless

ITEXPO West 2007 Coverage

September 9, 2007

Hats off to VoIP News for some great writing regarding Internet Telephony Conference & Expo. Here is an accurate description of what the show is all about. Ken Camp also weighs in on the conference in his Realtime Community blog focusing on Unified Communications. Thank you both for the coverage. As I mentioned yesterday more and more ITEXPO speakers are becoming bloggers which is absolutely fantastic. I am happy to see TMC speakers educating buyers 24x7 about the benefits of IP communications.

Posted in Apple, Broadband, Call Center, Cisco, Green, IP Communications, ITEXPO, Microsoft, SIP, Technology, Unified Communications, Video, VoIP, Wireless

Off to ITEXPO West 2007

September 9, 2007

I am sitting in the airport this morning on my way to LA and reading Russell Shaw’s coverage of new research which discusses how websites of telecom companies are no good. Russell says this is information we already know. Interestingly I didn’t really notice this as a problem until now. Perhaps I am just used to these sites as they really have always been the same. It will be great to discuss this with Russell tomorrow at ITEXPO in Los Angeles. As I look outside the airport window it looks like clear skies which hopefully means a great flight to what I am sure will be a great show.

Posted in Broadband, Call Center, Cisco, Conferencing, Consumer Electronics, IP Communications, ITEXPO, Technology, Unified Communications, VoIP

Bloggers at ITEXPO

September 8, 2007

I have noticed this year more ITEXPO speakers have blogs than at any time in the past. We all know there are more and bloggers each day and I am excited to see how many of them are referencing their Internet Telephony presentations in their blogs. While I can’t do justice to every speaker/blogger referencing the show I recently came across posts from Alan Percy of AudioCodes and Leigh Fatzinger of Citel. Alan’s latest post regarding the show is titled Still Getting Ready and explains a bit about his session regarding SIP trunking. Leigh’s post talks about his panel regarding hosted IP and he also discusses the collocated event Green Technology World. Leigh’s other comments are worth sharing: Not enough time or effort has been spent on the environmental impacts of our industry, but this conference is a start. Citel will be publishing our own thoughts on the matter Monday on this blog. Leigh, you are right on about the show.

Posted in Apple, Broadband, CRM, Call Center, Cisco, Conferencing, Consumer Electronics, Google, Green, IMS, IP Communications, IPTV, ITEXPO, Microsoft, Open Source, Patent, Personal, SIP, Security, Speech Technologies, Technology, Unified Communications, Video, VoIP, Wireless

Surf Communications

September 7, 2007

I recently had the opportunity to ask Ilan Weizman of Surf Communications Solutions about the evolution of the IP communications space and the direction his company is taking. Surf develops a suite of hardware and software products that drives a wide variety of applications for high-capacity distribution of voice and video. These applications are predominantly developed by media gateway, media server and IMS equipment manufacturers in the telecommunications infrastructure field. To learn more about the company, read this article published on TMCnet from earlier this year.

Posted in Apple, Broadband, Call Center, Cisco, Conferencing, Consumer Electronics, FCC, Google, IMS, IP Communications, IPTV, ITEXPO, Microsoft, Open Source, SIP, Security, Technology, Unified Communications, Video, VoIP, Wireless

Quintum News

September 7, 2007

The number of new announcements being released at ITEXPO next week will likely be a show record if the early buzz is any indication. For example, today I learned Quintum; the Microsoft Certified VoIP gateway company will be making news in Los Angeles next week with upgrades across their product line. For example the Tenor product will now get auto-discovery and auto-provisioning as well. These are great features enabling rapid deployment. For more, here is a link to the show news page and the first ITEXPO show daily. You can see me in Los Angeles next week and Quintum in booth number 519.

Posted in Broadband, Call Center, Cisco, Conferencing, IP Communications, ITEXPO, Microsoft, Open Source, SIP, Technology, Unified Communications, VoIP

Nice Systems

September 7, 2007

Brian Spraetz, Senior Product Marketing Manager NICE Systems Inc., recently sat down with me (virtually over e-mail )to discuss IP communications and NICE’s upcoming presentation at ITEXPO. NICE Systems is the leading provider of Insight from Interactions, offering comprehensive performance management and interaction analytics solutions for the enterprise and public safety and security markets. Read more about the company here. RT: Please outline your new corporate initiatives. BS: We recently introduced the NICE SmartCenter solution to the market. This innovative offering is geared towards achieving and maintaining high levels of performance across the enterprise, especially in the contact center. A central SmartCenter technology is its interaction analytics capabilities that allow businesses to extract valuable business insights from unstructured recorded interactions such as conversations and screen activity.

Posted in Apple, Broadband, CRM, Call Center, Cisco, Conferencing, IP Communications, ITEXPO, Microsoft, SIP, Security, Speech Technologies, Technology, VoIP

NeoPhonetics

September 7, 2007

I recently had the opportunity to ask NeoPhonetics executives about open source/open standards-based on IP communications, cost effective PBX platforms, and more. NeoPhonetics designs, implements and supports custom VoIP telephone systems for enterprises with a specialty in open source Asterisk installations. As I mentioned a few days ago, the interest in open source systems is growing nicely as evidenced how rapidly TMC’s fonality’s training session sold out. | To learn more about the company, read this article published in TMCnet from earlier this year. Please outline your new corporate initiatives. NeoPhonetics continues to focus on the proliferation of open source/open standards based on IP communications through the use of improved multi-vendor VoIP management platforms and location based management services. Our unified management system for Asterisk provides enterprise grade, fully redundant and distributed PBX architecture and centralized management and monitoring of an Asterisk PBX system to many business locations. The ease of use this new system enables rapid deployment by resellers and integrators.

Posted in Apple, Broadband, CRM, Call Center, Cisco, Conferencing, Google, IP Communications, ITEXPO, Microsoft, Open Source, SIP, Security, Speech Technologies, Technology, Unified Communications, Video, VoIP, Wireless

Business Solutions magazine

September 7, 2007

I recently had the opportunity to ask Jay McCall, VoIP and Wireless Editor with Business Solutions magazine, about the evolution of SIP-based communications, the future of the market and more. Business Solutions magazine is a publication geared toward executives of IT channel companies such as VARs, integrators, and solution providers. To learn more about the publication, read this article published on TMCnet from earlier this year. RT: How is IP communications changing your company’s strategy? We are currently evaluating an Asterisk-based IP system at one of our branch facilities. RT: What pains does your company solve for customers? Business Solutions magazine helps our customers increase awareness in the channel. RT: How has SIP changed communications? It has changed very little so far, but will likely change how we communicate within the next 12 to 24 months. RT: How do you think the future of the market looks? SIP and VoIP are the future. RT: How does the growth rate in the U.S. compare to the rest of the world? Because of the U.S. has a reliable traditional telephone infrastructure we have been slower to adopt wireless and VoIP technologies compared with Japan, China, and other countries. RT: What do you think of Google and Apple entering the telecom market? The more players, the better it is for businesses and consumers.

Posted in Broadband, CRM, Call Center, Cisco, Conferencing, Consumer Electronics, Google, IP Communications, ITEXPO, Microsoft, Open Source, SIP, Security, Speech Technologies, Technology, Unified Communications, Video, VoIP, Wireless

SIP Trunking Overview

September 7, 2007

I am looking forward to listening to Alan Percy’s panel on SIP trunking which takes place next week at ITEXPO. Alan has been a fixture at many TMC events over the years and I am waiting semi-patiently to hear what he has to say. IMHO, most companies need SIP trunking so if you aren’t up to speed come to the conference and learn what you need to know quickly with your peers.

Here is more from Alan’s SIP blog.

Posted in Broadband, CRM, Call Center, Conferencing, Green, IP Communications, ITEXPO, Microsoft, Open Source, SIP, Technology, Unified Communications, VoIP

Previous 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 ... 115 Next

Communications and Technology Blog - Tehrani.com

Call Center