Nice Systems recently reported multi-million dollar contracts with a number of banks.
The banks are using NICE Perform, part of NICE SmartCenter, as well as an enterprise fraud solution from Actimize, which NICE acquired in August. With NICE SmartCenter these banks will be able to gain insights into customer and employee behavior – insights which can then be used to drive key business decisions.
The goal of the implementation is to be able to uncover customer trends sooner so the bank can be proactive in providing better customer service. Certainly this is a NICE situation for bank customers.
The banks are using NICE Perform, part of NICE SmartCenter, as well as an enterprise fraud solution from Actimize, which NICE acquired in August. With NICE SmartCenter these banks will be able to gain insights into customer and employee behavior – insights which can then be used to drive key business decisions.
The goal of the implementation is to be able to uncover customer trends sooner so the bank can be proactive in providing better customer service. Certainly this is a NICE situation for bank customers.
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