Mass based Nuance Communications seems to have a very bright future with strong sales of desktop, medical and call center speech systems. The company has enviable market share: 90% in desktop dictation, 80% in call centers, and 60% in health care dictation. Seems like a very distributed revenue base. I wonder how the desktop dictation market will do going forward. It seems this market is poised for growth but it seems more a problem of getting users comfortable with speech as the technology is much better than ever.
Nuance: Bright Future
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Related Entries
- Nortel's Customer Experience 2.0
- Avaya’s Unified Communications Future
- Broadsoft: The 800-Pound Call Center Gorilla
- Google and Enterprise Search
- CRM and ERP Integration Analysis
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- RightNow Technologies Optimistic About Future
- Interview With Spanlink's Scott Christian
- Why CRM is More Important Now Than Ever
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