Open-Source Call Center

Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Open-Source Call Center

It would seem the open-source call center market is beginning to heat up with a new call center offering from Fonality aimed at companies with between 2-200 seats. The product, PBXtra Call Center is includes capabilities such as branch office agent sharing, on-the-fly recording, barging, monitoring, text whisper/coach, Web and phone agent log-on, real-time and historical graphical queues, and agent presence management.
 
This is important as it signals the open-source communications solutions providers are targeting new areas and in addition it shows the call center market is as vibrant and robust as ever. I anticipate India as a major market looking to adopt this particular product.


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