Outrageous Interactions Contest Counting Down

Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Outrageous Interactions Contest Counting Down

I received an email reminding me the Outrageous Interactions contest has almost come to a close. Only days remain in fact for you to submit your story and potentially win a trip to Hawaii. Here is an email Interactive Intelligence just sent me and I am passing it along as a reminder to those of you with seriously funny stories who haven't had a chance to share them with us yet.

You have to give Interactive Intelligence credit. They are always doing things which
make my job and your career more exciting. :)


Interactive Intelligence's "Outrageous Interactions" Contest Counting Down

Call Center Agents Invited to Submit For a Chance to Win Trip to Hawaii

 Interactive Intelligence is continuing to count down to the closing date for submissions to its "Outrageous Interactions" contest. The contest will be open for submissions through Aug. 31, at which point a panel of expert judges will select the finalists to be voted on by the public. The contest is highlighting some of the strange occurrences that are commonplace in the call center industry, and Interactive Intelligence will be rewarding one deserving agent with the grand prize when it announces the winner at the Internet Telephony Conference & Expo in September.

Call center agents and managers have been submitting their wildest stories from interactions with customers, including this submission: "Years ago, while working as a customer service representative with a major senior citizen's mail-order pharmacy service, I was diligently placing a lengthy order for an elderly gentleman. After placing an order for another over-the-counter item, the customer asked if the item came "in other flavors." When the item displayed, I was shocked. The item ordered was for 24 suppositories. The caller stated the last ones "went down well, but tasted terrible.""

Another contest submission stated: "Another interesting set of [wrong-number] calls came from people calling our call center for basically the Maytag repairman. This took a little investigation and again we started asking callers where they found our number and after drilling a couple of the callers and having them read back the number they were trying to reach we discovered that the number they were reading to us didn't contain a toll free number such as 1-800 but an area code instead. After explaining to one of them that they were calling 1-800-XXX-XXXX instead of the area code they were reading off to us, the caller said, yes, but I didn't want to have to pay for the long distance so I used 1-800 instead of the area code."

Interactive Intelligence is still accepting submissions and counting down on TMCnet until the closing date Aug. 31. Keep watching TMCnet for more outrageous stories from the contest. The winner will receive airfare and hotel accommodations for a trip for two to Hawaii.

If you think you have the winning story with one of your crazy interactions, you can submit it or get more information.



Related Articles to 'Outrageous Interactions Contest Counting Down'
Thumbnail image for Joe-Staples.jpg
inin-caas-small-center.jpg
interactive-intelligence-quick-spin-home.jpg
social-crm-expo-joe-staples.JPG

Featured Events