Outrageous Interactions

Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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Outrageous Interactions

Normally I don't like to judge people but in this case -- I was asked by Interactive Intelligence if I would do just that --- judge people. You see, I will be a judge on a panel with Interactive Intelligence CEO Don Brown, Nancy Jamison, Principal Analyst of JAMISON Consulting, Art Rosenberg, Principal Analyst & Syndicated Columnist of The Unified-View, and Blair Pleasant, President & Principal Analyst of COMMfusion LLC.

So what am I judging you ask? The company has come up with the idea -- an award for the most outrageous interaction awarded to workers in the contact center industry.

Here are the details:

You have an Outrageous Interaction with a customer almost every shift. They’re the bizarre conversations that you snicker about on your coffee break and share with your family over dinner. Now we’re asking you to share them with us.

We’re calling on contact center agents and managers to send us your most outrageous, funny, preposterous, wacky, shocking, zany customer interaction stories. We’re serious!

We’re collecting your over-the-top interaction stories and will choose the MOST outrageous of them all. If you’re an agent or manager and your story is chosen, you’ll be rewarded with airfare and hotel accommodations for two to beautiful, serene Hawaii (again, we’re serious) where you can recover from the madness.

Not the agent or manager in an absurd interaction story, but still have a knee-slapping story to tell? That’s okay. We’re collecting referrals, too. If you submit an outlandish story about a contact center agent or manager and your story is chosen as the MOST outrageous story of them all, we’ll pay you $500 and send the agent or manager in your story to Hawaii.

THE SKINNY

Interaction stories can be based on any customer phone call, voice mail, e-mail, letter, or Web chat. All submissions must be original, true and verifiable.

The winning submission will be published on the Interactive Intelligence and TMCnet web sites.
Submit your Outrageous Interaction story in writing

Narratives must be written in English, limited to 500 words or less, and in good taste—meaning free of vulgarity and offensive language. Contest is open to international submissions.

Enter through June 30, 2008

Submit as many entries as you’d like. The winning entrant will be announced on or about September 1, 2008 and posted at www.inin.com and www.tmcnet.com.

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For more information, Official Promotion Rules, and to
submit your entry, visit the Outrageous Interaction home page.



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