Erik Linask pictured below, on the left
If you are going to the Aspect Customer Experience Event in Hollywood, FL this week, be sure to check out TMC’s Erik Linask who has a keynote presentation at 9:15 on Wednesday, June 20th, 2011. He will be speaking about Creating Your Own Vision for Unified Communications and I wish I was there to hear it for myself.
Here is Erik Linask at the recent Cable Show interviewing Adara Technologies in Boston, MA
Here is the agenda on the day which Erik is speaking:
7:30 – 8:30 |
Breakfast |
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8:30 – 8:35 |
Welcome |
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8:35 – 9:15 |
Differentiated Value, Delivered |
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9:15 – 9:45 |
Creating Your Own Vision for Unified Communications |
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9:45 – 10:15 |
Break |
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10:15 – 11:15 |
The Expert Agenda: Trends from the Analysts |
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11:15 – 12:00 |
The Future of Customer Contact Within Your Reach |
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12:00 – 1:30 |
Lunch & Networking |
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Tracks |
Revolutionize the Customer Experience |
Deliver Collections Best Practices |
Optimize Your Workforce |
Maximize Your ROI: Do More with Aspect Technology |
Better Together: Do More with Microsoft & Aspect Technology |
1:30 – 2:10 |
What’s the Use? Definition and Use Cases for Next Generation Customer Contact |
List Management Strategies for Collections Success |
Making Customer Service Soar: Alaska Airlines |
Aspect® Unified IP®7: The Secrets of M3 Exposed |
The Keys to Unified Communications |
2:20 – 3:00 |
The Upgrade Impact: How Bizlab Uncovered Unexpected Benefits |
Strategies for Better Debt Recovery |
The Suite Story: Why Integration Pays |
Aspect® Unified IP®7: The Secrets of M3 Exposed |
Using SharePoint for Agent Collaboration |
3:00 – 3:30 |
Break |
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3:30 – 4:10 |
Making Next Generation Customer Contact Real |
Aspect Mashup: Collections Case Studies |
Benchmark Study: Workforce Optimization in the Contact Center |
Aspect® Unified IP®7: Dynamic Inbound |
Better Together: Integrating Microsoft Dynamics CRM with Aspect’s Interaction Management Platform to Solve Data and Customer Experience Challenges |
4:20 – 5:00 |
Take Control of Your Customer Experience |
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5:00 – 6:30 |
Cocktail Reception |