TMC Speaking at Aspect Event This Week

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TMC Speaking at Aspect Event This Week

Erik Linask pictured below, on the left

If you are going to the Aspect Customer Experience Event in Hollywood, FL this week, be sure to check out TMC’s Erik Linask who has a keynote presentation at 9:15 on Wednesday, June 20th, 2011. He will be speaking about Creating Your Own Vision for Unified Communications and I wish I was there to hear it for myself.

Here is Erik Linask at the recent Cable Show interviewing Adara Technologies in Boston, MA

 

Here is the agenda on the day which Erik is speaking:

7:30 – 8:30

Breakfast

8:30 – 8:35

Welcome

8:35 – 9:15

Differentiated Value, Delivered

9:15 - 9:45

Creating Your Own Vision for Unified Communications

9:45 - 10:15

Break

10:15 – 11:15

The Expert Agenda: Trends from the Analysts

11:15 – 12:00

The Future of Customer Contact Within Your Reach

12:00 – 1:30

Lunch & Networking

Tracks

Revolutionize the Customer Experience

Deliver Collections Best Practices

Optimize Your Workforce

Maximize Your ROI: Do More with Aspect Technology

Better Together: Do More with Microsoft & Aspect Technology

1:30 – 2:10

What's the Use? Definition and Use Cases for Next Generation Customer Contact

List Management Strategies for Collections Success 

Making Customer Service Soar: Alaska Airlines 

Aspect® Unified IP®7: The Secrets of M3 Exposed 

The Keys to Unified Communications

2:20 – 3:00

The Upgrade Impact: How Bizlab Uncovered Unexpected Benefits 

Strategies for Better Debt Recovery

The Suite Story: Why Integration Pays 

Aspect® Unified IP®7: The Secrets of M3 Exposed 

Using SharePoint for Agent Collaboration

3:00 – 3:30

Break

3:30 – 4:10

Making Next Generation Customer Contact Real

Aspect Mashup: Collections Case Studies 

Benchmark Study: Workforce Optimization in the Contact Center 

Aspect® Unified IP®7: Dynamic Inbound

Better Together: Integrating Microsoft Dynamics CRM with Aspect's Interaction Management Platform to Solve Data and Customer Experience Challenges

4:20 – 5:00

Take Control of Your Customer Experience

5:00 – 6:30

Cocktail Reception



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