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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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As Enterprise Tech Buying Habits Change, Are You Ready?

January 17, 2018

Thomas Saueressig, SAP SE’s 32-year-old chief information officer, looks for commitment when evaluating vendor pitches. Technology firms that get his attention are those “with which I feel confident I can build a long-term strategic partnership,” Mr. Saueressig, one of the corporate world’s youngest CIOs, told CIO Journal's Angus Loten in an email.

That kind of brand loyalty is far less important to older IT buyers, according to new research by Spiceworks Inc., a networking platform for IT professionals, which identified key generational differences in how enterprise IT buyers find and engage with technology vendors. At the end of 2016, the number of millennials in the U.S.

IVR in the Age of Siri and Alexa; Evolve or Die

December 25, 2017

We'd like to apologize in advance for the dramatic headline of this post, especially the evolve or die part but there is a communications transformation taking place in companies around the globe and unless you're paying attention, you're likely to fall behind.

A huge shift is taking place - starting with our homes. No doubt, your residence has noticed the shift. Consider, out of the nine top-selling products in the Electronics category on Amazon, six of them or 2/3 are Alexa-enabled!





The way our customers want to interact with technology has changed dramatically.

Yet, IVR systems were initially deployed not for the customer but for the bottom line.





Diverse Broadband Roots Gives Hughes an SD-WAN Edge

December 15, 2017

One of the most demanding communications environments is satellite where bandwidth can be extremely limited yet real-time communications is a necessity as soldiers need to communicate with others - potentially thousands of miles from the battlefield. Over the years, VoIP satellite technology has evolved allowing multiple conversations to be compressed together to minimize bandwidth use. 

Today, satellite bandwidth may seem abundant but during the numerous wars in the middle-east in the past few decades, satellite vendors really had to push the edge of the envelope to allow effective communications to take place. 



Hughes Network Systems is the group within satellite company Hughes that provides business services and its evolved to become a diverse broadband provider over the years - from roots which include providing military solutions.





Exclusive CEO Interview with AIOps Leader FixStream on Oracle ERP Solution and Growth Strategy

November 28, 2017

Network complexity is literally growing exponentially and the ability for organizations to manage the increasing complexity isn’t growing with it. Staff budgets are often shrinking or staying level yet the sprawl of systems; servers, computers, sensors, etc. continues unabated. Without making use of artificial intelligence operations or AIOps it really is impossible to visualize your systems, let alone diagnose them quickly when a problem needs to be rapidly remedied.

MSP Expo: The Managed Services Opportunity has Never Been Greater

October 16, 2017

While some predicted the death of the MSP market thanks to cloud, the truth is cloud has been a double-edged sword. In the one hand, over time, the move to cloud means less money for managed service providers in terms of managing servers. However in the cases these providers are reselling cloud services there is still money to be made. Sure, it isn’t as much and it isn’t all at once but still, it is better than being cut out altogether.

Semtech Looks to Rule IoT with LoRa LP-WAN Solutions

October 9, 2017

With LP-WAN becoming such an important part of the IoT space, there are numerous players hoping to dominate the market for the technology which will allow billions of sensors and other M2M devices to communicate. One company, Semtech, wants to continue its dominance in the space by providing LoRa technology which is the culmination of their ten-year investment.

Vivek Mohan, Director Wireless & Sensing Products Group at the company told me they recently did a test from the Cisco headquarters in Silicon Valley to San Francisco – 50 miles away and they maintained the link for up to 30 miles.



This is important because IoT sensors are quite often located in basements, behind metal pipes or in elevator shafts where WiFi, Zigbee or bluetooth will not reach.

Watch out Slack, Here Comes Flock

September 2, 2017

There is no shortage of competition for the enterprise messaging customer. Slack is the acknowledged leader but Cisco, Microsoft and everyone seems to want to get in on the market. The latest is Flock, a cloud-based team collaboration service, which has attracted 25,000 enterprise users and customers including Tim Hortons, Whirlpool and Princeton University.

According to Bloomberg: 
A teenage entrepreneur who became a millionaire by 20 before sharing a billion-dollar fortune at 36, Bhavin Turakhia isn’t afraid to think big. Now he’s putting $45 million of his own money into building a rival to Slack and other office messaging platforms.

The bottom line is the price Flock will charge is more than $3 per user less than Slack.


HPE Composable Infrastructure Turns Data Centers into a Mini-Google

June 26, 2017

Fans of search engine history likely know that Google benefited greatly due to the timing of its launch. Whereas Yahoo! launched when dotcom money flowed, allowing it to buy million-dollar SUN servers like they were going out of style (they were), Google had limited resources and made an OS which scaled across off-the-shelf, low-budget equipment, assuming high levels of failure.

This approach, taken by Google still gives it a huge advantage when it acquires companies and ports their IP to its software-OS and it also allows the company to try new ideas quickly and not worry about scale or capacity issues.

The idea is similar to cloud but more complex as it integrates more tightly with applications - into a holistic unit.

Its sort of  a holy grail to replicate this technology and be able to sell it and that is exactly what HPE is attempting to do.



HPE defines Synergy, its composable infrastructure as:
  1. Fluid pools of resources - a singular system where components are abstracted - allowing them to work across physical, virtual and container.
  2. Software intelligence to define the pools - they define the exact footprint needed for applications. Specify permanence and availability requirements for applications and it takes it from there.
  3. A Unified API across compute, network and storage allowing automation tools such as Chef or Puppet to reach into system and create and automatic network infrastructure.



Our colleague Erik Linask writes

With advanced compute, storage, network fabric, management, orchestration, security, and performance technologies leveraging HPE Synergy and Intel’s (News - Alert) Xeon processors, businesses are able to build new, agile, cloud and virtualized platforms that provide the foundation for an agile, customer-first economy.

Through a partnership, ePlus, Intel, and HPE ensure their collective customers are building their digital futures on the back of vetted and proven technologies and solutions, allowing them to innovate and build faster.
















Tempered Networks Boosts Trust with Identity-Defined Networks

June 19, 2017

If you missed Paula Bernier’s article (free registration required) in our IoT Evolution Magazine, you may not have known Tempered Networks is the new name for Asguard – which is pronounced the same way as Thor’s home-world but spelled with and added letter u.

The idea behind the company is to build trust between systems to go beyond encryption by using Host Identity Protocol for encryption and IF-MAP. “This is a way to have inherent security in your network because it doesn’t happen at the application layer, it happens at the protocol,” said Jeff Hussey, who established F5 Networks and is now President and CEO of Tempered Networks.

Some months later the company outlined their vision – or the problem they are out to solve in more detail:

President Zuckerberg? The Top 28 CEO Choices for U.S. President

December 12, 2016

Now that Donald Trump has become president, the mold has been broken and lots of other wealthy CEOs will throw their hats in the ring. Billionaire founder of Bloomberg L.P., Michael Bloomberg almost ran for president this time around according to reports.

A lot of hype has been made recently about Mark Zuckerberg toying with running for office. This got us thinking – what CEOs have enough name recognition or success to run for office and win?

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